It Work, Jobs in Sunderland (with Salaries)

IT Support & Projects Technician
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Windows
- SharePoint
- In-person
- Free parking
- Employee discount
Quick apply
2d
IT Technician
END —Washington
- Full-time
- SharePoint
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
1st/2nd Line IT Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee assistance programme
- Employee discount
Quick apply
1d
Head of Digital Services (IT)
Middlesbrough College —Middlesbrough
- £53,352 - £62,751 a year
- Call to connect
- Annual leave
- Employee assistance programme
IT Software Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Azure
- Financial services
- Analytics
- Annual leave
- Employee assistance programme
7d
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
4d
IT Service Delivery Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
7d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
IT Manager
Lionweld Kennedy —Middlesbrough
- Full-time
- Training & development
- Communication skills
- Time management
- Free parking
- Employee assistance programme
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Technical Support Representative Senior
Worldpay (UK) Limited —Gateshead
- Rotating shift
- Hybrid work
- Communication skills
Quick apply
8d
Senior IT Consultant
Pennisi Semiconductor Consulting —Newcastle upon Tyne
- £34,989.56 - £96,438.40 a year
- Part-time
- Azure
- Software troubleshooting
- DevOps
- Referral programme
- Sick pay
Quick apply
8d
IT Systems Project Manager (CMMS or Maximo)
Zenovo —Middlesbrough
- £400 - £450 a day
Quick apply
8d
IT Asset and Configuration Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
7d
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Service Driver Class 2 - Shred-it
Stericycle —Gateshead
- English
- Communication skills
- Time management
- Life insurance
- Referral programme
3d
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for it in sunderland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near sunderland

IT Support & Projects Technician

MB&G Insurance
Wallsend

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Free parking
Additional leave
On-site gym
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Live chat
Jira
Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Incident management
Stakeholder collaboration
Software deployment
Stakeholder liaison
Ticket management
Project coordination
Microsoft Exchange
Windows
User account management
Change management
Computer hardware
Technical support incident logging
SharePoint
Technical writing
ServiceNow
IP networking
IT incident logging
Application support
Incident log maintenance
Communication skills
Active Directory
Intune

Full job description

Job Summary

We are seeking a dynamic and proactive IT Support & Projects Technician to join our team. In this role, you will will combine day-to-day support with active involvement in technology projects, system enhancements, and implementation work. This role helps maintain reliable and secure IT services while also contributing to change initiatives, process improvements, and the successful rollout of new tools and systems across the organisation.

This position provides first- and second-line technical support, troubleshoots hardware and software issues, manages user accounts and devices, and assists with the planning and delivery of IT projects, system upgrades, deployments, and infrastructure improvements. The role works closely with internal teams, outsourced IT providers, and stakeholders to ensure services remain dependable and that technology changes are implemented smoothly.

Responsibilities

Provide technical support to users via phone, email, and chat channels
Diagnose and troubleshoot hardware, software, network, account, and device issues in a timely manner
Log, manage, and update incidents using helpdesk or ticketing systems
Support project delivery by assisting with system improvements, testing, and rollouts
Assist with the setup, configuration, deployment, and implementation of business applications, user accounts, devices, and system upgrades
Contribute to project planning, requirements gathering, infrastructure improvements, and change activities for technology initiatives
Deliver small-scale technology enhancements and process improvements alongside the support function
Communicate solutions clearly to users, avoiding technical jargon where possible
Maintain accurate documentation of issues, fixes, support procedures, and project activities
Identify recurring issues and recommend improvements to systems, processes, and user experience

Skills

2-3 years experience in a hands-on technical support or service desk environment, with exposure to project delivery or system implementation work
Strong troubleshooting and problem-solving skills, with the ability to balance operational support and project tasks effectively
Experience with helpdesk or ticketing systems and familiarity with ITIL processes, ideally alongside project coordination or change activities
Working knowledge of Windows environments and common business applications
Experience supporting users in a business environment and contributing to technology changes, improvements, or rollouts
Ability to work collaboratively with internal teams, third-party providers, and project stakeholders
Experience supporting cloud-based environments (e.g. Microsoft Azure) and understanding of implementation considerations
Strong communication skills, with the ability to explain technical issues and project updates to non-technical users

Tech skills

Microsoft 365 suite - including Exchange, Teams, SharePoint, and related collaboration tools
Active Directory/Entra ID
Windows operating systems (desktop/laptop support)
Basic networking knowledge (e.g. TCP/IP, DNS, VPNs)
Endpoint/device management tools (e.g. Intune) and support for technology rollouts
Helpdesk/ticketing systems (e.g. ServiceNow, Jira Service Management) and basic project/change documentation

Join us as an IT Support & Projects Technician if you’re passionate about technology solutions that empower users and streamline operations. Bring your technical expertise and enthusiasm for learning to a role where every day presents new challenges—and opportunities—to make a real impact!

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Company pension
Employee discount
Free parking
Life insurance
On-site gym
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

it jobs in sunderland

IT Support & Projects Technician

IT Technician

IT Support Technician

IT Support Specialist

IT Service Desk and Support Manager

1st/2nd Line IT Support Analyst

Head of Digital Services (IT)

IT Software Asset Analyst

IT Support Technician

IT Service Delivery Manager

IT Apprentice

IT Manager

IT Service Improvement Manager

Technical Support Representative Senior

Senior IT Consultant

IT Systems Project Manager (CMMS or Maximo)

IT Asset and Configuration Manager

3rd Line Network Support Engineer

Service Driver Class 2 - Shred-it

End User IT Apprentice

I want to receive the latest job alerts for it in sunderland

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected