It Work, Jobs in Sittingbourne, Ken (with Salaries)

2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
IT Systems Administrator
MattressNextDay —Whitstable
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- AWS
- Linux
- In-person
- Free parking
- Store discount
Quick apply
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Temporary
- Driving
- Travel
- Computer networking
Quick apply
3d
1st Line IT Support
Trooli —West Malling
- £25,000 - £26,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
- Gym membership
Quick apply
5d
IT Manager
turn IT on —Canterbury
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
IT Second Line Engineer FTC 2 Years
Kent Fire and Rescue Service —Maidstone
- £37,478 - £42,104 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
12d
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
5d
IT Support Technician
Strode Park Foundation —Herne
- £25,000 a year
- Full-time
- Remote
- Windows
- Microsoft Office
- In-person
- Free parking
- Flexible schedule
Quick apply
5d
IT Technician
LeighAcademiesTrust —Paddock Wood
- From £26,861 a year
- Full-time
- Travel
- IT
- School
- Annual leave
9d
IT Project Solutions Manager
ABACUS —Sittingbourne
- Full-time
- Sales
- Data analysis skills
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
5d
Sales Assistant with Admin and IT focus
Baby Lady —Canterbury
- Part-time
- Google Suite
- Sales
- Customer service
- Employee discount
Quick apply
1d
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Azure
- Hotel
- Employee assistance programme
- Employee discount
IT Apprentice
QA Apprenticeships —Sevenoaks
- £16,000 a year
- Full-time
- Azure
- IT
Facilities Service Desk Team leader (Maternity Cover) Full time
Poyntell —Cranbrook
- £32,000 - £34,000 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
11d
Schools IT Technician
Commercial Services Group —West Malling
- £25,948.96 - £28,500.00 a year
- Full-time
- Hybrid work
- Computer networking
- Classroom experience
- IT
- Annual leave
- Employee discount
Quick apply
4d
Digital Solutions Architect (Cyber Security)
Canterbury Christ Church University —Canterbury
- £46,049 - £56,536 a year
- Full-time
- University
- No degree
- IT
6d
Field Engineer – Cabling & IT Support
Arc —Basildon
- Azure
- Customer service
- Windows
- Paid training
- Employee assistance programme
1d
IT Infrastructure & Security Technician
Amphenol Limited Career Page —Whitstable
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Technical Support Analyst
Ground Control —Billericay
- Full-time
- Azure
- Windows
- Analysis skills
- Annual leave
- Life insurance
Quick apply
4d

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2nd Line Helpdesk Engineer - Basildon or Yateley Office

Arc -
Basildon

Apply Now

Job details

£28,000 - £38,000 a year

Qualifications

Microsoft Windows Server
Operating systems
Customer service
Firewall
Computer networking
SharePoint
IT
VMWare
Active Directory
Intune

Full job description

bout Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:

Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

it jobs in sittingbourne, ken

2nd Line Helpdesk Engineer - Basildon or Yateley Office

IT Systems Administrator

IT Technician

1st Line IT Support

IT Manager

IT Support Team Leader

IT Second Line Engineer FTC 2 Years

IT Help Desk Technician

IT Support Technician

IT Technician

IT Project Solutions Manager

Sales Assistant with Admin and IT focus

IT Manager

IT Apprentice

Facilities Service Desk Team leader (Maternity Cover) Full time

Schools IT Technician

Digital Solutions Architect (Cyber Security)

Field Engineer – Cabling & IT Support

IT Infrastructure & Security Technician

Technical Support Analyst

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