It Work, Jobs in Sittingbourne, Eng (with Salaries)

1st Line Technical Support Agent
Digital Fibre —Maidstone
- £25,420.00 - £41,456.27 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
Quick apply
13d
IT Systems Administrator
MattressNextDay —Whitstable
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- AWS
- Linux
- In-person
- Free parking
- Store discount
Quick apply
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Temporary
- Travel
- In-person
- Up to 25% travel
Quick apply
12d
1st Line IT Support
Trooli —West Malling
- £25,000 - £26,000 a year
- Full-time
- Azure
- Databases
- Scripting
- Employee discount
- Gym membership
Quick apply
14d
IT Manager
turn IT on —Canterbury
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
Strode Park Foundation —Herne
- £25,000 a year
- Full-time
- Remote
- Computer literacy
- Computer networking
- In-person
- Free parking
- Flexible schedule
Quick apply
14d
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Hotel
- Travel
- Employee assistance programme
- Employee discount
IT Project Solutions Manager
ABACUS —Sittingbourne
- Full-time
- Writing skills
- Business development
- Organisational skills
- Annual leave
- Employee discount
Quick apply
14d
IT Infrastructure & Security Technician
Amphenol Limited Career Page —Whitstable
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Senior IT Specialist
Nspire —Hockley
- £78,000 - £81,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
12h
IT Field Engineer
Balfour Beatty —Dartford
- Hybrid work
- Customer service
- Annual leave
4d
IT Apprentice
QA Apprenticeships —Sevenoaks
- £16,000 a year
- Full-time
- Computer skills
IT Field Service Engineer (M365)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Azure
- SharePoint
Quick apply
11d
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
Schools IT Technician
Commercial Services Group —West Malling
- £25,948.96 - £28,500.00 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
14d
Sales Assistant with Admin and IT focus
Baby Lady —Canterbury
- Part-time
- CRM software
- Computer skills
- In-person
- Employee discount
Quick apply
11d
Digital Solutions Architect (Cyber Security)
Canterbury Christ Church University —Canterbury
- £46,049 - £56,536 a year
- Full-time
- University
- No degree
- IT
Field Engineer – Cabling & IT Support
Arc —Basildon
- Travel
- Communication skills
- Paid training
- Employee assistance programme
11d
IT Applications Lead
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Contracts
- APIs
- Flexible schedule
- Referral programme

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1st Line Technical Support Agent

Digital Fibre -
Maidstone

Quick apply

Job details

Full-time
£25,420.00 - £41,456.27 a year
13 days ago

Benefits

Free parking

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Stakeholder liaison
LAN
Ticket management
VoIP
Technical support incident logging
Network support
Telecommunication
Computer skills
Customer support
Customer interaction
IT incident logging
Communication skills
Help desk

Full job description

1st Line Technical Support Agent
Maidstone, Kent
Monday – Friday - 8:30am – 5:30pm

At Digital Fibre Connections Ltd, we're passionate about delivering outstanding customer service and technical support to businesses and residential customers across the UK.

Due to continued growth, we're looking for a motivated and customer-focused 1st Line Technical Support Agent to join our expanding Technical Support Team.

This is an excellent opportunity for someone with previous IT or telecoms support experience who enjoys solving problems and providing exceptional customer service.

What You'll Be Doing

Providing first-line technical support via telephone, email and ticketing systems.
Diagnosing broadband, telephony and connectivity issues.
Troubleshooting routers, Wi-Fi and network connectivity problems.
Logging and managing faults through to resolution.
Escalating complex issues to second-line support where required.
Liaising with suppliers including Openreach and wholesale partners.
Keeping customers updated throughout the fault resolution process.
Maintaining accurate customer notes and technical records.
Delivering excellent customer service on every interaction.

What We're Looking For

We're looking for someone who has:

Excellent communication and customer service skills.
Strong problem-solving abilities.
Good computer literacy.
The ability to remain calm under pressure.
A positive attitude and willingness to learn.
Excellent attention to detail.
The ability to manage multiple tasks simultaneously.

Desirable Experience

Previous experience in any of the following would be a significant advantage:

1st Line Technical Support
2nd Line Technical Support
Telecommunications support
Broadband troubleshooting
VoIP / Hosted Telephony
ISP or Managed Service Provider experience
Networking fundamentals (Routers, Wi-Fi, LAN, WAN)

Don't worry if you don't tick every box—we're looking for the right attitude just as much as experience.

What We Offer

Competitive salary (dependent on experience)
Monday to Friday working hours – No weekends
Ongoing training and career development
Friendly, supportive team environment
Modern Maidstone office
Opportunity to progress within a growing telecommunications business

Why Join Digital Fibre Connections?

At Digital Fibre Connections, we pride ourselves on delivering exceptional customer experiences while creating an environment where our people can develop and succeed. If you're passionate about technology, enjoy helping people and want to build a long-term career in telecoms, we'd love to hear from you.

Apply today and become part of one of Kent's fastest-growing telecommunications providers.

Pay: £25,420.00-£41,456.27 per year

Benefits:

Free parking

Work Location: In person

Quick apply

Refine Your Search

it jobs in sittingbourne, eng

1st Line Technical Support Agent

IT Systems Administrator

IT Technician

1st Line IT Support

IT Manager

IT Support Technician

IT Help Desk Technician

IT Manager

IT Project Solutions Manager

IT Infrastructure & Security Technician

Senior IT Specialist

IT Field Engineer

IT Apprentice

IT Field Service Engineer (M365)

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Schools IT Technician

Sales Assistant with Admin and IT focus

Digital Solutions Architect (Cyber Security)

Field Engineer – Cabling & IT Support

IT Applications Lead

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