Full time Work, Jobs in Coventry, Eng (with Salaries)

Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
10d
Front of House - Night
Urbanbubble —Coventry
- £26,950 - £29,850 a year
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
10d
General Yard Operative
EMR Group —Coventry
- Full-time
- Customer service
- IT
- Annual leave
Quick apply
10d
Admissions Officer
Coventry University —Coventry
- £24,855 - £31,611 a year
- Full-time
- No degree
- Organisational skills
- IT
- Annual leave
- Employee discount
5d
Customer Service Representative
Kite Packaging —Coventry
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
Office Administrator
Relationships Coventry & Warwickshire —Coventry
- £25,432.20 a year
- Part-time
- Microsoft Word
- Customer service
- Administrative experience
- Health & wellbeing programme
- Sick pay
Quick apply
Customer Service Assistant - Platforms - Coventry - Talent Bank
Avanti West Coast —Coventry
- £33,012 a year
- Part-time
- Travel
13d
Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
- Annual leave
- Flexible schedule
Quick apply
10d
Support Worker
SENAD Community —Coventry
- £13.05 an hour
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
11d
Customer Service Representative
Ballicom Limited —Coventry
- £26,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
5d
Pharmacy Dispenser Assistant/ Tech
Dispensing Centre Ltd —Coventry
- £26,436.80 - £31,200.00 a year
- Overtime
- Social media management
- English
- Organisational skills
- Employee discount
Quick apply
5d
Retail Sales Advisor - Coventry
Sky —Coventry
- £28,177 a year
- Weekend availability
- Employee discount
3d
Administration Assistant
Top Quality Cleaners LTD —Coventry
- £12.71 - £13.00 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
1d
Customer Service Assistant(Volume)
Network Rail —Birmingham
- £27,464 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
12d
Human Resources Apprentice
Macfarlane Group —Coventry
- £21,227.00 - £24,862.30 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
1d
Full Time Hotel Reception Team Member
Telegraph Hotel Ltd —Coventry
- From £26,448.60 a year
- Weekend availability
- Bilingual
- Hospitality
- Hotel
- Free parking
Quick apply
1d
Business Banking Customer Service Representative
National Westminster Bank PLC —Birmingham
- From £27,090 a year
- Weekend availability
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Work from home
3d
Experienced Production Operators - all shifts
Saputo Inc. —Nuneaton
- £25,155 - £33,797 a year
- Full-time
- Free parking
- Employee assistance programme
Customs Clearance Agent
Dixon International Logistics —Coventry
- Full-time
- Discharge planning
- IT
- In-person
- Free parking
Quick apply
12d
Customer Care Advisor
Orbit Group —Coventry
- £26,542 a year
- Customer service
- IT
- Leadership
5d

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Customer Service Advisor

Smarta Energy -
Coventry

Quick apply

Job details

Permanent | Full-time
£29,000 a year
10 days ago

Qualifications

CRM software
Customer service
Numeracy
Customer support
Communication skills

Full job description

Smarta Water

Job Title: Customer Services Advisor

Job Type: Full time, office based.

Working Hours: Monday to Friday, 9:00am – 5:00pm

Location: Coventry Office, Siskin Drive, Middlemarch Business Park, Coventry, Warwickshire, CV3 4FJ

Reporting to: Operations Director

Role Purpose

The Customer Services Advisor is responsible for delivering an excellent customer experience by acting as the first point of contact for customer enquiries, resolving customer issues and providing support throughout the customer journey.

The role focuses on delivering positive customer outcomes, resolving complex enquiries, and contributing to continuous improvement within the customer service function.

Key Responsibilities

Customer Service

· Act as the first point of contact for customer enquiries via telephone, email and other communication channels.

· Deliver professional, responsive and customer-focused support at all times.

· Take ownership of customer enquiries from initial contact through to resolution.

· Investigate and resolve customer issues promptly, ensuring customers are kept informed throughout the process.

· Support customers with account, billing and payments enquiries.

· Manage customer complaints in line with company procedures, ensuring positive customer outcomes wherever possible.

Customer Experience

· Identify opportunities to improve the customer journey and overall customer satisfaction.

· Provide feedback on recurring customer issues and recommend improvements to processes and services.

Collaboration

· Work closely with the Operations Director and other internal teams to resolve customer issues effectively.

· Liaise with internal departments to ensure customer enquiries are resolved efficiently.

Systems and Information

· Maintain accurate customer information within company systems.

· Use CRM systems effectively to manage customer interactions.

· Ensure customer information is handled accurately and in accordance with company policies.

Person specification

Skills and Experience

· Previous experience in a customer service or customer support role, within the utilities industry is preferred.

· Experience handling customer enquiries and resolving issues.

· Experience using CRM systems is desirable.

· Excellent communication and interpersonal skills.

· Ability to manage multiple customer enquiries while maintaining a high standard of service.

· Good numeracy skills, with the ability to accurately calculate and explain customer invoices and billing adjustments.

Personal Attributes

· Passionate about delivering excellent customer service.

· Positive and approachable, and able to work effectively as part of a team to resolve customer queries.

· Able to work independently and take ownership of tasks and projects.

· Strong problem-solving skills with the ability to investigate and resolve customer issues.

· Excellent attention to details, ensuring accuracy when handling billing queries, customer records, and account information.

Pay: £29,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

full time jobs in coventry, eng

Customer Service Advisor

Front of House - Night

General Yard Operative

Admissions Officer

Customer Service Representative

Office Administrator

Customer Service Assistant - Platforms - Coventry - Talent Bank

Customer Experience Associate

Support Worker

Customer Service Representative

Pharmacy Dispenser Assistant/ Tech

Retail Sales Advisor - Coventry

Administration Assistant

Customer Service Assistant(Volume)

Human Resources Apprentice

Full Time Hotel Reception Team Member

Business Banking Customer Service Representative

Experienced Production Operators - all shifts

Customs Clearance Agent

Customer Care Advisor

I want to receive the latest job alerts for full time in coventry, eng

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