Call centre Work, Jobs in Leeds, Eng (with Salaries)

Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Contact Centre Advisor
The QHotels Collection —Leeds
- £25,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
6d
Telesales Agent
Velvet Properties —Leeds
- From £24,500 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
Sports Performance Data Collector (Rugby)
Oval Insights Ltd —Leeds
- From £24,420 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
- Free parking
Quick apply
Collections Specialist
DWF —Leeds
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
Customer Service Centre Installation Planners
Innserve Ltd —Tadcaster
- £25,235.31 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Work from home
- Employee discount
Quick apply
2d
Outbound Sales Agent / Telesales Executive
Leodis Coffee Ltd —Leeds
- £27,000 - £29,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
8d
Telesales Team Leader
Leodis Coffee Ltd —Leeds
- £26,000 - £31,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Outbound Sales Agent
One precision ltd —Bradford
- £7,488 - £40,000 a year
- Part-time
- Sales
- English
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Motor Claims Handler
Zego —Halifax
- Full-time
- Hybrid work
- AI
Quick apply
Data Collector
Yorkshire Water —Bradford
- £27,052 - £30,024 a year
- Full-time
- Computer literacy
- Maintenance
- Continuous improvement
- Annual leave
- Flexible schedule
Customer Service Advisor
SKT Welfare —Dewsbury
- £10.85 - £12.71 an hour
- Temporary
- Microsoft Office
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Contact Centre Technology & AI Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply
Telemarketing Executive/Appointment Setter
Copier Systems —Darton
- Full-time
Customer Service Administrator
Oxalis Logistics UK —Huddersfield
- Up to £27,100 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
Waste Collector
City of Bradford Metropolitan District Council —Bradford
- £25,583 a year
- Annual leave
- Employee assistance programme
1d
Inbound Sales Advisor - Site based
Concentrix —Wath upon Dearne
- From £25,480 a year
- Full-time
- Sales
- Computer literacy
- English
- Store discount
- Employee discount
Sales Executive
Verisure Services (UK) Limited —Pudsey
- Full-time
- Sales
- Driving
- Communication skills
Quick apply
Sales Team Leader
Verisure Services (UK) Limited —Leeds
- £24,000 a year
- Full-time
- Management
- Sales
- Team management
- Employee discount
- Referral programme
Quick apply
Installer/Collector
Drive Medical —Halifax
- Full-time
- Customer service
- Driving
- Cleaning
- Free parking
- Annual leave
Quick apply
1d

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Customer Contact Centre Advisor (Payments / Technical Support)

Mastercard -
Harrogate

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

ITIL Certification
IT service management
Internal department liaison
Information security
Customer support
Financial services
Customer interaction
Communication skills
Help desk
Office experience

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Contact Centre Advisor (Payments / Technical Support)

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:
Acting as a first point of contact for customers across a range of services.
Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.
Progressing incidents and service requests in line with agreed processes and service levels.
Working collaboratively with internal teams to support timely resolution.
Maintaining accurate records, logs and hand‑overs.
Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.
Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential
Experience working in an office or professional environment.
Experience in a customer‑facing or service‑oriented role.
Strong communication skills, with the ability to engage clearly and professionally.
Ability to work under pressure and manage competing priorities.
High levels of accuracy and attention to detail.
A proactive, customer‑focused approach and willingness to learn.

Desirable
Experience working in a regulated or controlled environment.
Experience in financial services, payments, or a Service Desk / operational support role.
Understanding of incident, request or service management concepts.
ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

35 hours per week, 4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Shift‑based role and may vary in line with business needs.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

call centre jobs in leeds, eng

Customer Contact Centre Advisor (Payments / Technical Support)

Contact Centre Advisor

Telesales Agent

Sports Performance Data Collector (Rugby)

Collections Specialist

Customer Service Centre Installation Planners

Outbound Sales Agent / Telesales Executive

Telesales Team Leader

Outbound Sales Agent

Customer Motor Claims Handler

Data Collector

Customer Service Advisor

Contact Centre Technology & AI Manager

Telemarketing Executive/Appointment Setter

Customer Service Administrator

Waste Collector

Inbound Sales Advisor - Site based

Sales Executive

Sales Team Leader

Installer/Collector

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