Operations agent Work, Jobs in Sheffield, Syk (with Salaries)

Associate Client Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
Multi-Department Support Agent
One Call Insurance —Doncaster
- From £24,937 a year
- Weekend availability
- Customer service
- Administrative experience
- In-person
- Free parking
Quick apply
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Research Associate in Swarm Robot Localisation, Mapping and Inspection
University of Sheffield —Sheffield
- £38,784 - £39,906 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- C++
- Annual leave
- Employee discount
Media and Content Specialist
Square Box Media —Rotherham
- £1,500 - £2,500 a month
- Part-time
- Hybrid work
Quick apply
13d
Business Change & Readiness Specialist (FTC)
Cadent Gas —Nottingham
- £50,940 - £56,931 a year
- Hybrid work
- Communication skills
- Employee discount
6d
New Business Lead
Octopus Energy Group —Sheffield
- Full-time
- Travel
Quick apply
Cleaning Site Manager
The Clean Group —Wath upon Dearne
- £28,000 - £35,000 a year
- Full-time
- Management
- Warehouse experience
- In-person
Quick apply
13h
Legal Assistant
Smart Law Solicitors —Huddersfield
- From £12.21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Team Manager
ant marketing —Sheffield
- From £13.22 an hour
- Full-time
- Analysis skills
- IT
- Leadership
Quick apply
4d
Sales Manager
MCR Property Group Ltd —Sheffield
- £45,000 - £50,000 a year
- CRM software
- Sales
- Organisational skills
Quick apply
Overseas Contractor
LTM —Sheffield
- Full-time
- APIs
- Internship
- Banking
Quick apply
Agentic Platform Architect / Systems Administrator
BGBx —Sheffield
- £65,000 - £75,000 a year
- Remote
- Azure
- DevOps
- Master's degree
- Annual leave
- Life insurance
Quick apply
DVP, BU Controller
AMETEK, Inc. —Dronfield
- Sales
- Master's degree
- Bachelor's degree
Site Agent
Gallifordtry —Normanton
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Employee discount
Receptionist
WHITEGATES ESTATE AGENTS —Huddersfield
- Up to £12.71 an hour
- Weekend availability
- Customer service
- In-person
- Employee discount
Quick apply
8d
Cost Audit Manager
Bellrock Property and Facilities Management —Wakefield
- Hybrid work
- Microsoft Excel
- Maintenance
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply

More jobs to discover

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Multi-Department Support Agent
One Call Insurance —Doncaster
We offer a wide range of services in the Insurance industry and are dedicated to delivering exceptional outcomes for both our customers and employees.
From £24,937 a year
Quick apply
Residential Conveyancing Paralegal
Wake Smith Solicitors —Sheffield
The overall purpose of the role is to assist and support fee earners on a varied caseload of residential property transactions, including dealing with client…
From £24,000 a year
Quick apply
13d

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Associate Client Advocate

Aptean -
Sheffield

Apply Now

Job details

Full-time

Qualifications

Contract management
Salesforce
IT
SaaS
AI
Account management
Communication skills
Negotiation

Full job description

United Kingdom
6884
Employee Regular Full Time

Job Description

Overview

We’re looking for an Associate Client Advocate for our office in Sheffield. The position is full-time. You’ll join an awesome team to support our growing customer base.

About the Role
The Associate Client Advocate is a relationship-first role at the heart of Aptean’s Customer Advocacy organisation. You will serve as the primary point of contact for an assigned portfolio of customers, owning the full renewal and payment lifecycle, from quote to cash, across all products and services.

This is not your typical renewals or collections role. As an Associate Client Advocate, you will work alongside AI agents that handle the day-to-day process work: automated renewal outreach, collections workflows, reminders, and escalations. That frees you to focus on what matters most: spending meaningful time each day talking with customers, building trust, resolving issues, and protecting revenue. Your judgement, empathy, and commercial instinct are what make the difference.

Success depends on your willingness to proactively pick up the phone, engage customers in meaningful conversations, and build strong relationships through regular direct interaction. We are looking for someone who is energized by speaking with customers.

You will also:

Own a portfolio of customer accounts end-to-end, serving as their single point of contact throughout the renewal and payment lifecycle
Dedicate significant daily time to direct customer conversations - proactive outreach, renewal discussions, collections follow-up, and relationship building. This role requires a high level of comfort and confidence in initiating and managing customer calls.
Manage and oversee AI agents that automate process-driven renewals and collections activity across your portfolio, actioning escalations and exceptions that require human judgement
Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-terminations
Frame customer value stories and address barriers to renewal through proactive, data-informed communication
Oversee invoicing, payment follow-up, and resolution of open accounts
Coordinate with Finance, Legal, and Operations to resolve system or billing issues
Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion
Collect and act on CSAT/CES feedback post-renewal to continuously improve process ease and quality

About You

You are a confident, proactive communicator who genuinely enjoys being on the phone and building real relationships with customers. You have a business generalist mindset. You're comfortable operating across renewals, collections, account management, and customer success without being pigeonholed into one lane. You are commercially aware, organised, and self-directed. You manage your own workload with minimal supervision, prioritise across a portfolio of accounts, and handle difficult conversations - objections, collections, at-risk renewals - with professionalism and composure. You are tech-comfortable and quick to pick up new digital platforms and tools.

You must also have:

Strong communication and negotiation skills, with the ability to manage conversations at both business and finance levels
High attention to detail and genuine accountability for results and process ownership
Comfort and enthusiasm for working alongside AI tools and automation to drive efficiency and scale
A collaborative approach - you contribute actively within a team structure and support those around you

To be ahead of the pack, you might have:

1+ years of experience in customer success, renewals, account management, or finance operations, preferably within a SaaS or software company
Working knowledge of Salesforce or a similar CRM platform
Experience with contract management and billing systems
An understanding of both on-premises maintenance and SaaS subscription models, including the nuances of messaging and negotiation
Prior experience working with or alongside AI tools, digital agents, or workflow automation platforms

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

Apply Now

Refine Your Search

operations agent jobs in sheffield, syk

Associate Client Advocate

Multi-Department Support Agent

AI Product Manager

Research Associate in Swarm Robot Localisation, Mapping and Inspection

Media and Content Specialist

Business Change & Readiness Specialist (FTC)

New Business Lead

Cleaning Site Manager

Legal Assistant

Team Manager

Sales Manager

Overseas Contractor

Agentic Platform Architect / Systems Administrator

DVP, BU Controller

Site Agent

Receptionist

Cost Audit Manager

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