Customer service representative Work, Jobs in Grantham Ng31 (with Salaries)

Sales and Customer Services Team Leader
Cover My Insurance —Grantham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Training & development
- Leadership
- Free parking
- Employee discount
Quick apply
Customer Experience Representative
RevvedUp AI Solutions Ltd —Nottingham
- £25,420.00 - £41,859.14 a year
- Full-time
- Salesforce
- Writing skills
- Data analysis skills
Quick apply
Customer Representative - Melton Mowbray
Nationwide Building Society —Melton Mowbray
- From £26,500 a year
- Part-time
- Banking
6d
Call Centre Agent
Homesure —Boston
- £550 - £650 a week
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
7d
Online Retail Customer Service Assistant
John Greed Jewellery —Lincoln
- £14.01 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Warehouse experience
- Free parking
- Employee discount
Quick apply
3d
Customer Service Representative
Marshall Motor Group —Lincoln
- £26,509 a year
- Monday to Friday
- Databases
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Experian —Nottingham
- Full-time
- Hybrid work
- Annual leave
Quick apply
10d
Sales & Customer Service — Mobility Equipment (Oakham)
Aspire2 Mobility —Oakham
- £13 an hour
- Part-time
- CRM software
- Microsoft Outlook
- Organisational skills
Quick apply
7d
Customer Service Assistant Supervisor
ESS Compass —Sleaford
- £13.26 an hour
- Full-time
- Customer service
- Cash handling
13d
Internal Sales & Customer Service Executive
Eurolink Ltd t/a Finest Foods —Nottingham
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Research
- Free parking
Quick apply
1d
Customer Service Assistant
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Computer literacy
- Salesforce
- Organisational skills
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Word
- English
- Continuous improvement
Export Sales & Customer Service Administrator
MGB Tool Supplies —Lincoln
- £12.71 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Communication skills
- Free parking
- Store discount
Quick apply
7d
Customer Service and Business Support
REFLEX LABELS LIMITED —Ketton
- Full-time
- Computer literacy
- Data entry
- Organisational skills
7d
Customer Service – D2C Support
Bradshaw taylor —Oakham
- From £25,420 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
- Work from home
- Employee discount
Quick apply
Customer Service Assistant
Gascoines Group —Southwell
- Part-time
- Customer service
- Computer literacy
- Administrative experience
Quick apply
Customer Service
Kids Fun Hut —Southwell
- £25,420.00 - £39,730.15 a year
- Part-time
- Spanish
- English
- Data entry
Quick apply
6d
Call Centre Agent
EMCS —Nottingham
- £27,758.64 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Paid training
Quick apply
2d
Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation
Student Roost —Nottingham
- £13.95 an hour
- Night shift
- Sales
- Microsoft Office
- Communication skills
Quick apply
23h
Catering Customer Service Assistant
ESS Compass —Lincoln
- £12.76 an hour
- Customer service
- Food service experience
- Cash handling

I want to receive the latest job alerts for customer service representative in grantham ng31

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near grantham ng31

Customer Service Representative jobs in Nottingham

Sales Administrator jobs in Lincoln

Customer Service Representative jobs in Lincoln

Sales Executive jobs in Nottingham

Catering Assistant jobs in Lincoln

Customer Service Representative jobs in Milton Keynes

Remote Customer Service jobs in Birmingham

Prison Service jobs in Nottingham

Customer Service Representative jobs in Bridgend

Civil Service jobs in Birmingham

Customer Service Representative jobs in Sheffield

Customer Service Representative jobs in Wigan

Customer Service Representative jobs in Halifax

Customer Service Representative jobs in Hemel Hempstead

Amazon Customer Delivery jobs in Doncaster

Civil Service jobs in Northampton

Civil Service jobs in Wirral

Customer Service Representative jobs in Birchwood

Customer Service Representative jobs in Plymouth

Customer Service Representative jobs in Highworth

Sales and Customer Services Team Leader

Cover My Insurance
Grantham

Quick apply

Job details

Permanent | Full-time
£32,000 - £35,000 a year

Benefits

Free parking
Casual dress
Free flu jabs
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Sales persuasion
Customer service call handling
Inbound customer enquiry call handling
Sales management
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Complaint handling
Performance management
Staff training
Professional development mentoring
Customer interaction
Outbound calling
Training & development
Sales and customer service experience
Leadership
Team motivation leadership
Communication skills

Full job description

Job Summary

We are seeking a dynamic and motivated Sales and Customer Services Team Leader to spearhead our customer engagement efforts and drive sales performance. In this role, you will lead a diverse team, ensuring exceptional service delivery while achieving sales targets. Your leadership will inspire team members to excel, foster a positive work environment, and develop strategies to enhance customer satisfaction across multiple languages and markets. This is an exciting opportunity for a proactive leader passionate about customer success and sales growth.

Responsibilities

Lead, coach and motivate a team of Sales & Customer Service Representatives to achieve individual and team sales targets.
Monitor performance metrics, identify gaps, and implement action plans to improve conversion rates, upselling activity and overall team productivity.
Provide regular training and side-by-side coaching to enhance product knowledge, sales techniques and customer service skills.
Analyse sales pipelines, campaign performance and existing customer quote activity to identify opportunities for growth and process improvement.
Oversee the team’s use of CRM systems and ensure all customer interactions, updates and policy details are recorded accurately and consistently.
Allocate and triage inbound and outbound workflows, ensuring efficient handling of enquiries, warm leads and incomplete applications.
Review complex queries and escalations, providing guidance on product features, coverage, pricing and eligibility where required.
Ensure service levels and quality standards are met, balancing both sales targets and customer experience expectations.
Work closely with management to share insights on customer needs, market trends and emerging sales opportunities across products, services and education.
Provide feedback to internal teams (e.g., underwriting, operations, marketing) to support process improvements and enhance the customer journey.
Contribute to the development and refinement of sales scripts, processes, training materials and campaign strategies.
Conduct regular one-to-one meetings, performance reviews and coaching sessions with team members.
Support onboarding and training of new hires to ensure they are fully equipped to meet performance expectations.
Foster a positive, high-performance team culture focused on accountability, customer satisfaction and commercial success.
Provide phone-based support when required, including handling inbound and outbound customer calls to maintain service levels, offer cover for absences, and demonstrate best-practice sales and service behaviours.
Facilitate/complete UAT Testing for new products and product enhancements
Complaints management for customer service/sales at point

Requirements

Proven expertise in sales and customer service, with the ability to coach others in effective sales techniques and customer engagement.
Demonstrated ability to understand customer needs and guide teams in delivering tailored solutions
Exceptional written and verbal communication skills, with the ability to convey information clearly and influence both customers and internal stakeholders.
Strong proficiency with CRM systems and sales tools, with the ability to analyse data, monitor team performance, and ensure accurate documentation.
Excellent interpersonal and leadership skills, with the capability to foster teamwork, provide constructive feedback, and motivate staff.
Fast learner, able to absorb new product information, tools, and processes quickly—and support team members in doing the same.
Resilience, adaptability and strong problem-solving skills, with the ability to remain calm and solution-focused under pressure.
Advanced objection-handling skills, and the ability to coach team members on managing challenges and converting difficult conversations into sales opportunities.

Join us as a Sales and Customer Services Team Leader where your energy, leadership, and strategic insight will shape outstanding customer experiences while driving our business forward!

Full-time hours are 35 per week/5 days per week. Working hours will be on a rota basis, with shifts scheduled between 8:00am and 8:00pm, Monday to Sunday.

Pay: £32,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free flu jabs
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in grantham ng31

Sales and Customer Services Team Leader

Customer Experience Representative

Customer Representative - Melton Mowbray

Call Centre Agent

Online Retail Customer Service Assistant