Client services manager Work, Jobs in Didcot, Oxf (with Salaries)

Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Advisor 4-6 month FTC
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
2h
Office Administrator
Noble Painting and Decorating Limited —Oxford
- Up to £30,000 a year
- Part-time
- CRM software
- Microsoft Outlook
- Administrative experience
- Flexible schedule
Quick apply
14d
Senior Account Manager
M3EU —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Senior Bid Manager
Satellite Applications Catapult —Didcot
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- IT
- Work from home
- Employee assistance programme
Customer Relations Manager
Aria Care —Marcham
Corporate Account Manager
Oxford Professional Education —Summertown
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Private Client Manager
Value Retail —Bicester
- Full-time
- Organisational skills
- Communication skills
Business Development/ Capture Coordinator
Amey Ltd —Abingdon
- Up to £31,000 a year
- Full-time
- Microsoft Powerpoint
- Business development
- Analysis skills
- Employee discount
Quick apply
2d
Account Manager — Chronicle
Unit 51, Shrivenham 100 Business Park —Swindon
- £25,000 - £45,000 a year
- Full-time
- CRM software
- English
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
Client Operations Specialist (Internal Account Manager)
AHEAD —Reading
- £35,000 - £55,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Customer Support Specialist
MyGraduationClip Ltd —Carterton
- £15 - £18 an hour
- Part-time
- Hybrid work
- Google Suite
- English
- Continuous improvement
- Health & wellbeing programme
- Gym membership
Quick apply
2h
Customer Success Manager
Value Added Recruitment Ltd —Bracknell
- £49,000 - £51,000 a year
- Full-time
- CRM software
- Customer service
- In-person
- Life insurance
Quick apply
1d
Office Administrator
Biffa Waste Services —Culham
- Full-time
- Computer literacy
- Microsoft Office
- Databases
- Employee discount
Quick apply
2d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- Microsoft Office
- IT
Quick apply
Studio Coordinator
Jobs In. Fitness —Oxford
- £27,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Senior Project Manager
Orano —Abingdon
- Full-time
- Hybrid work
- Project management
- Travel
- Annual leave
Commercial Account Handler
Howden Group Holdings —Oxford
- Full-time
- Hybrid work
- Employee discount
Enterprise Account Manager
Delinea —Bracknell
- £100,000 - £110,000 a year
- Full-time
- Remote
- Up to 50% travel
- Bachelor's degree
- No degree
- Employee assistance programme
- Life insurance
1d

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Customer Service Advisor

Hachette -
Didcot

Apply Now

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
Customer support

Full job description

Who we are and what we do

We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.
Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.
Hachette UK Distribution is part of the Hachette UK publishing group.

What you'll be doing

On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.
This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:

; Proactively liaising with both customers and publishers to maintain a first class working relationship
; Preparing and processing orders/claims received from customers and publishers
; Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time

As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.
This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.
Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office). The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.

Who we are looking for

Do you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.
Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry.
Are you interested? Then read on to find out more!
You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service. You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.
It is highly likely that you will already have proven experience of working in the following roles and or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.

What we offer

Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:
35 days annual holiday including Bank Holidays
Pension Plan and Life Assurance schemes
Company enhanced family policy including maternity, paternity and shared parental
Reward programme giving discounts, savings and cash back at numerous retailers
2 Community Days per year
Cycle to Work scheme
Eye care vouchers
Generous discounts on books we publish
Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
Wide-ranging training library
Development Programmes including Mentoring
Staff Events
Many employee networks to join
Free onsite parking
Free tea and coffee

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.
We will notify all candidates of the outcome of their application.

Apply Now

Refine Your Search

client services manager jobs in didcot, oxf

Customer Service Advisor

Customer Service Advisor 4-6 month FTC

Office Administrator

Senior Account Manager

Senior Bid Manager

Customer Relations Manager

Corporate Account Manager

Private Client Manager

Business Development/ Capture Coordinator

Account Manager — Chronicle

Client Operations Specialist (Internal Account Manager)

Customer Support Specialist

Customer Success Manager

Office Administrator

Customer Success Manager

Studio Coordinator

Customer Service Advisor 4-6 month FTC

Senior Project Manager

Commercial Account Handler

Enterprise Account Manager

I want to receive the latest job alerts for client services manager in didcot, oxf

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