Technical support Work, Jobs in Morley, Wyk (with Salaries)

Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
1d
Technical Support Supervisor
Celeste Digital Solutions Ltd —Leeds
- £3,300 - £4,800 a month
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
- Sick pay
Quick apply
10d
IT Technical Support
Yorkshire Premier Meat —Pontefract
- £28,000 - £31,000 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
13d
IT Field Service Engineer
Smart IT —Leeds
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Work from home
Quick apply
9d
Technical Support Supervisor
IntelliPK Technology Services Ltd —Halifax
- £2,900 - £4,800 a month
- Full-time
- Windows
- Supervising experience
- Team management
- Health & wellbeing programme
- Referral programme
Quick apply
IT Technical Support & Warehouse Operations Coordinator
Snugfort Limited —Middleton Park
- £27,000 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer networking
- Free parking
- Employee discount
Quick apply
6d
IT Support Coordinator
Openwork UK Ltd —Leeds
- Up to £32,500 a year
- Hybrid work
5d
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
IT Support Engineer
Radar Healthcare —Leeds
- Up to £35,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
10d
Junior IT Technician
CCL Label Limited —Castleford
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer networking
- Free parking
- Profit sharing
Quick apply
1d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
IT Support Engineer (Operations)
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
Technical Product Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
IT Support Analyst
UnionLine —Sheffield
- From £24,479 a year
- Full-time
- Microsoft Outlook
- Maintenance
- Organisational skills
- Free parking
- Sick pay
Quick apply
1d
Service Desk Analyst
Hill Dickinson LLP —Leeds
- Full-time
- Communication skills
3d
IT Support Manager
EH Digital Technologies Ltd —Leeds
- £56,000 - £79,000 a year
- Computer Science
- Bachelor's degree
- Team management
- Referral programme
- Sick pay
Quick apply
2d
Trainee Technical Support Technician
Niftylift Ltd —Hoyland Nether
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
9d
Technical Support Assistant
Kirklees Council —Kirklees
- Full-time
- Data entry
- Typing
- Office experience
- Annual leave
- Employee assistance programme
10d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home

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Service Desk Analyst

Card Factory -
Wakefield

Apply Now

Job details

Permanent
£29,000 - £31,000 a year
1 day ago

Qualifications

Stakeholder liaison
Incident queue management
IT service management
User account provisioning
Ticket management
ERP software
Case record updates
Microsoft Office Suite
User account management
Technical support incident logging
POS
Customer support
IT incident logging
Retail experience
Application support
Incident log maintenance
Communication skills

Full job description

About The Role

Are you passionate about tech and love helping people? Do you thrive in a fast‑paced environment where no two days are the same? If so, we’ve got an exciting opportunity for you to join our team as an IT Service Desk Analyst.

Based on site at our Support Centre in Wakefield, this isn’t just another IT role – it’s a chance to be part of a team that’s shaping the future of cardfactory. We’re on a transformation journey, and our IT Department is right at the heart of it. This is your chance to make a real impact, develop your skills, and be part of something big.

With great progression opportunities and the chance to get involved in a variety of technologies, you’ll be supported to grow throughout our new five‑year strategy.

This role also includes participation in an on‑call rota, providing out‑of‑hours support as required.

If you’re motivated, love working with people, and want to be part of a supportive team, we’d love to hear from you.

What you’ll be doing:
You’ll be the first point of contact for colleagues and suppliers whenever they need IT support, whether that’s over the phone, by email, or in person. Every query you receive will be logged accurately in our IT Service Management tool (Halo), so nothing gets missed.

Your role will involve supporting a wide range of technology, from end-user devices and printers to MS Office and core business applications like POS and ERP. You’ll work closely with other IT teams to make sure issues are resolved within agreed SLAs, and when something needs extra attention, you’ll escalate it to the right team or third-party partner.

Keeping users updated is key, so you’ll provide clear progress updates on their requests and incidents. You’ll also take ownership of each case from start to finish, ensuring every action is recorded and nothing falls through the cracks.

Beyond day-to-day fixes, you’ll look for patterns and trends, helping us prevent repeat issues and improve our service. You’ll manage user accounts and access, liaise with external support partners, and contribute to our knowledge base so the whole team benefits from shared expertise.

What we’re looking for:

Experience working on an IT Service Desk, ideally in a retail environment.
Strong technical knowledge across MS Office, POS systems, networking basics, and Active Directory.
A good understanding of ITIL best practices and how they apply day-to-day.
Excellent communication and problem-solving skills, with a positive, can-do attitude.
Flexibility to work outside core hours when needed.

Apply Now

Refine Your Search

technical support jobs in morley, wyk

Service Desk Analyst

Technical Support Supervisor

IT Technical Support

IT Field Service Engineer

Technical Support Supervisor

IT Technical Support & Warehouse Operations Coordinator

IT Support Coordinator

Service Desk Analyst

IT Support Engineer

Junior IT Technician

Service Desk Analyst

IT Support Engineer (Operations)

Technical Product Support Advisor

IT Support Analyst

Service Desk Analyst

IT Support Manager

Trainee Technical Support Technician

Technical Support Assistant

IT Field Engineer

Customer Contact Centre Advisor (Payments / Technical Support)

I want to receive the latest job alerts for technical support in morley, wyk

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