Customer service representative Work, Jobs in Faringdon, Oxf (with Salaries)

Customer Service Team Leader
PublicaGroup —Witney
- £35,828 - £39,998 a year
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Service Advisor - Part-Time Evening/Weekends
ZPos —Swindon
- £13.33 an hour
- Overtime
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Annual leave
Quick apply
Customer Service Support Guide
Swindon Borough Council —Swindon
- £28,142 a year
- Part-time
- English
Quick apply
Client Support Specialist
Ultrasound Direct Ltd —Oxford
- £24,000 - £26,000 a year
- Part-time
- Sales
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
Customer Service Advisor
Nominet —Oxford
- Rotating shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Customer Service & Online Listing Assistant
The Britannia Coin Company —Swindon
- £25,350 - £26,325 a year
- Full-time
- Customer service
- Computer literacy
- English
- Sick pay
Quick apply
14d
Customer Service Assistant
Southern Co-op —Lambourn
- Employee assistance programme
- Employee discount
3d
Customer Services Assistant
Gigaclear —Abingdon
- £26,000 a year
- Weekend availability
- Customer service
- School
- Employee assistance programme
Quick apply
Guest Services Representative
U.S. Air Forces, Europe —Mildenhall
- £15.00 - £15.41 an hour
- Weekend availability
- English
- Travel
- In-person
Customer Service Advisor
Network Plus —Kidlington
- £27,000 - £28,000 a year
- Full-time
- Computer literacy
- Computer skills
Quick apply
Junior Customer Service Manager’s Support
ILPRA spa —Swindon
- £30,000 - £35,000 a year
- Organisational skills
- Internship
- Communication skills
4d
Retail Customer Service Assistant - Temporary
BP Retail —Swindon
- Temporary
- Cleaning
- Café
Customer Support Administrator
Newbury Building Society —Newbury
- From £24,791.09 a year
- Full-time
- Microsoft Word
- Financial services
- Communication skills
11d
Service and Customer Experience Coordinator
Chris Lewis Group —Oxford
6d
Customer Services Advisor
Halfords —Newbury
- £11.48 - £13.34 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
14d
Customer Service Representative
Vulcan Corp —Cowley
- From £12.71 an hour
- Part-time
- Microsoft Word
- Customer service
- Cleaning
- Free parking
Quick apply
Client Support Coordinator
NSF International —Long Hanborough
- Hybrid work
- Communication skills
- Employee assistance programme
- Sick pay
10d
One Stop - Customer Service Assistant
One Stop —Abingdon
- £12.81 an hour
- Part-time
13d
Customer Service Team Leader
Paddy Power —Oxford
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay

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Customer Service Team Leader

PublicaGroup
Witney

Apply Now

Job details

Permanent
£35,828 - £39,998 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Car scheme

Qualifications

Driving Licence
Stakeholder liaison
GCSE
Mentoring junior staff
Process improvement
Complaint handling
Performance management
Mentoring
Organisational skills
Computer skills
NVQ
Professional development mentoring
Customer interaction
Team motivation leadership
Communication skills

Full job description

About The Role

We are looking for an experienced and motivated Customer Service Team Leader to join our Customer Services team. This is an exciting opportunity to support the delivery of excellent customer service across our partner councils.

As part of the Customer Services management team, you will lead and support a team of Customer Service Advisors, helping to ensure the delivery of an efficient, high-quality and customer-focused service. You will play an important role in maintaining service standards, supporting improvements to day-to-day operations and fostering a positive team culture that puts residents and communities at the heart of everything we do.

The role involves managing the daily operation of the service, including workload allocation, resource planning and performance management. You will coach and support colleagues through regular one-to-one meetings, appraisals and mentoring, creating a positive and encouraging environment where individuals can develop their skills and perform at their best.

You will also oversee complex customer enquiries, complaints and escalations, working closely with colleagues and stakeholders to resolve issues and achieve positive outcomes for customers. By reviewing customer feedback, service trends and performance information, you will help identify opportunities to improve processes and enhance the customer experience.

This is an excellent opportunity for someone who enjoys leading and developing people, solving problems and helping teams deliver great customer service every day. If you are passionate about supporting colleagues, delivering excellent customer service and making a positive difference for residents, we would love to hear from you.

You will need

Experience of leading, motivating and developing a customer service team within a busy organisation
Proven ability to manage performance, drive service improvements and achieve operational targets
Experience of coaching and supporting colleagues to develop their skills and confidence
Strong organisational skills with the ability to manage competing priorities and changing demands
Excellent communication and interpersonal skills, with the ability to build effective working relationships at all levels
Confidence in handling complex customer enquiries, complaints and escalated cases
Ability to analyse customer feedback and service data to identify trends and opportunities for improvement
Good IT skills and experience of using a range of systems and software packages

Special Conditions

Full UK Driving Licence
Access to a vehicle for work purposes
Regular travel to our other Council office locations
Requirement to undertake a Baseline Personnel Security Standard (BPSS) check
Occasional additional hours may be required to meet service needs

Closing Date - Wednesday 9th September

Interview Date - Friday 18th September

What we can do for you

Agile working allowing a mix of home and office working
Flexible working arrangements (depending on the role)
27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
Pension scheme with a good employer contribution of up to 7% of your earnings
Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
Cycle to work scheme
Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
Generous sickness cover above statutory entitlements
Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
Life assurance, currently four times your annual salary

About Us

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

Apply Now

Refine Your Search

customer service representative jobs in faringdon, oxf

Customer Service Team Leader

Customer Service Advisor - Part-Time Evening/Weekends

Customer Service Support Guide

Client Support Specialist

Customer Service Advisor

Customer Service Advisor

Customer Service & Online Listing Assistant

Customer Service Assistant

Customer Services Assistant

Guest Services Representative

Customer Service Advisor

Junior Customer Service Manager’s Support

Retail Customer Service Assistant - Temporary

Customer Support Administrator

Service and Customer Experience Coordinator

Customer Services Advisor