Entry level software Work, Jobs in Birmingham, Eng (with Salaries)

1st Line Application Support Analyst
Sensical Services Ltd —Coventry
- £26,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
9d
Graduate Recruitment Coordinator
N & S Consultants Ltd —Birmingham
- £25,000 - £27,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
3d
Accounts Assistant
Spray Tanker Services Ltd —Featherstone
- From £28,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
Quick apply
Recruitment and Operations Administrator - Worklink - 107737 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
- Sick pay
3d
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
12d
Junior CAD Designer
BR Engineering —Stourbridge
- £25,000 - £27,000 a year
- Full-time
- AutoCAD
- Civil engineering
- Schematics
Quick apply
11d
Conveyancing Roles - All Levels
Key Conveyancing —Leamington Spa
- From £25,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
Quick apply
HR and Admin Assistant
Central Hub Logistics Ltd —Tamworth
- £13 an hour
- Part-time
- English
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
1d
Building Information Modelling (BIM) Support
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- AutoCAD
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Trainee Vehicle Preparation & PPF Assistant
autoshine and tinting —Telford
- £10.85 - £12.85 an hour
- Full-time
- Heavy lifting
- No experience needed
- Organisational skills
Quick apply
5d
Admissions Officer
University of Wolverhampton —Wolverhampton
- £33,002 - £35,608 a year
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Free parking
- Annual leave
4d
Operations Administrator
Wilmington plc —Cannock
- £26,227.50 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
Administrator
Vanguard Building Compliance —Walsall
- From £25,000 a year
- Full-time
- Google Suite
- English
- Administrative experience
- Life insurance
Quick apply
Risk Assessor
Churchill Group —Birmingham
- Computer literacy
- Microsoft Office
- Communication skills
- Health & wellbeing programme
- Employee discount
Payroll Advisor
Jerroms —Solihull
- Microsoft Excel
- Communication skills
Quick apply
Photographer - Soho Home, Nuneaton Studio (Warwickshire)
Soho House & Co. —Nuneaton
- Full-time
- Employee discount
Quick apply
Growth & Data Consultant
Corpay —Meriden
- Full-time
- Engineering
- Master's degree
- Analysis skills
- Life insurance
CAD/CAM Engineer/Operator
Advanced Innovative Engineering —Lichfield
- Quality control
- Travel
- Flexible schedule
Research Fellow Health Economics (111044-0726)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- Part-time
- Doctoral degree
- University
- Teaching

I want to receive the latest job alerts for entry level software in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line Application Support Analyst

Sensical Services Ltd -
Coventry

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year
2 days ago

Benefits

Health & wellbeing programme
Additional leave
Private dental insurance
Cycle to work scheme
Season ticket loan
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Microsoft Outlook
Management
Incident management
Customer service
Organisational skills
IT
Customer support
Application support
Communication skills

Full job description

First Line Application Support Analyst

Coventry, CV1 2TT
£26,000 – £32,000 depending on experience
Office-based
Permanent, Full-Time

Sensical, a London-based IT MSP, is hiring a 1st Line Application Support Analyst to join our Coventry team. This is an entry-level support role focused on logging, triaging and resolving application support tickets, or escalating them where needed. It would suit someone with 1-2 years of customer-facing experience, ideally in application support, product support, bug tracking, QA support, service desk or a similar environment where accurate issue capture and ticket ownership are important.

The Role

You will support users of custom line-of-business applications by gathering clear information, completing initial checks, keeping tickets updated and ensuring issues are resolved or escalated appropriately.

Handle incoming incidents and requests by phone, email and portal.
Accurately log and maintain tickets, including issue details, affected system and user context.
Triage, categorise and troubleshoot application issues using documented checks.
Monitor assigned tickets, including internal follow-up, and provide timely, professional customer updates.
Resolve issues where possible or escalate to the right team or third party.
Coordinate with the wider team to ensure information and documentation flow clearly and promptly.
Carry out administrative tasks, including data entry.
Flag recurring issues or patterns that may need wider review.

Personal Competencies and Behaviours

Excellent written and verbal communication.
Professional attitude, able to work with stakeholders at all levels of an organisation.
Excellent organisational skills, with the ability to reprioritise tasks efficiently.
Methodical approach with the ability to follow agreed processes.
Excellent attention to detail, naturally curious and able to ask good questions.
Customer service focus, with good ownership and a desire to go above and beyond.
Comfortable learning new applications, workflows and systems.
A passion for IT and an interest in business applications, software behaviour and customer support.

Technical Skills

The successful candidate should have good user-level confidence with applications, a structured approach to issue investigation and the ability to follow internal processes.

Essential:

Good user-level knowledge of Windows desktop applications.
Basic understanding of Microsoft 365 applications (e.g., Outlook, Teams, Word, Excel).
Understanding of passwords, user accounts, permissions and access-related issues.
Ability to follow technical or process documentation carefully and record outcomes accurately.

Useful experience or aptitude:

Experience using a ticketing, service desk, or case management system.
Experience writing clear internal support documentation.
Ability to capture steps to reproduce issues and identify expected vs unexpected behaviour.
Awareness of user errors, data quality, workflows, configuration and permissions.
Awareness of ITIL or basic incident management.
Desirable background:
Experience in software, product support, bug tracking or a service desk environment.
Experience supporting non-technical users with application issues.
Any relevant entry-level IT, software support, customer service or service management experience.

Desirable background:

Experience in software, product support, bug tracking or a service desk environment.
Experience supporting non-technical users with application issues.
Any relevant entry-level IT, software support, customer service or service management experience.

The Company

Sensical Services Ltd is a small, fast-growing IT consultancy and managed services provider based in the City of London. We are a friendly, supportive team delivering high-quality IT support to small and medium-sized organisations, including clients in financial services. We are an equal opportunity employer and are committed to creating an inclusive environment for all applicants and employees.

Benefits

· Annual bonus
· Pension scheme, up to 4% match
· Birthday day off
· Perkbox discount scheme
· Training and ongoing certification
· Employee Assistance Programme
· Vitality private health insurance, including dental, optical and mental health
· Enhanced sick pay
· Season ticket loan
· Cycle to Work scheme
· Bring Your Own Device allowance
· Regular staff events and office refreshments

Please note that some benefits only become available after completion of any probationary period.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Private dental insurance
Private medical insurance
Referral programme

Ability to commute/relocate:

Coventry CV1 2TT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How would you rate your IT technical ability from 1 to 5?

1 = none/beginner; 3=average user; 5= able to provide support

Experience:

Application support: 1 year (preferred)
IT, software support, customer service or service management : 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

entry level software jobs in birmingham, eng

1st Line Application Support Analyst

Intelligence Analyst

Graduate Recruitment Coordinator

Accounts Assistant

Recruitment and Operations Administrator - Worklink - 107737 - Grade 4

Junior MDM Analyst

Junior CAD Designer

Conveyancing Roles - All Levels

HR and Admin Assistant

Building Information Modelling (BIM) Support

Trainee Vehicle Preparation & PPF Assistant

Admissions Officer

Operations Administrator

Administrator

Risk Assessor

Payroll Advisor

Photographer - Soho Home, Nuneaton Studio (Warwickshire)

Growth & Data Consultant

CAD/CAM Engineer/Operator

Research Fellow Health Economics (111044-0726)

I want to receive the latest job alerts for entry level software in birmingham, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected