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Client Development Co-ordinator

Charles Russell Speechlys -
London

Apply Now

Job details

Permanent | Full-time

Qualifications

CRM software
Report writing
Report generation
Stakeholder collaboration
Data quality analysis
Client engagement
Stakeholder liaison
Business processes
Financial analysis
Business development
Analysis skills
Data management
Relationship management
Multidisciplinary collaboration
Proofreading
Marketing

Full job description

Client Development Co-ordinator

The Team
This role sits within the Client Development, Marketing & Knowledge function of the Firm. The Client Development, Marketing & Knowledge team supports partners in the development of our business, relationship building with existing and potential clients and manages our market profile.

In broad terms, the team:

Drives the positioning of our brand through client service and thought leadership
Creates and manages the strategic business plans at a client, partner, sector and practice group level
Manages the firm’s key client relationship and client listening programmes
Creates and implements the firm’s digital strategy
Provides strategic advice and co-ordination on pitching opportunities and manages the rehearsals process
Works with our Research and Information Services Team to research and analyse companies, sectors and countries
Works with key stakeholders and individuals on submissions to the main legal directories/awards and advises fee earners on how best to promote their capabilities
Manages the production of bulletins and briefings from the conceptual stage through to distribution
Delivers events that enhance our brand and provide opportunities to build relationships with clients, potential clients and intermediaries.

There is c. 80 employees in the Client Development, Marketing & Knowledge team across London, Guildford, Dubai, Hong Kong, Singapore, Paris and Milan.

The role of the Client Development Co-ordinator is to support the Client Development Programme team and Client data systems team in the maintenance, administration and reporting of comprehensive and accurate data on our clients, intermediaries and alumni, as well as providing more general support to our Client Relationship Management programme.

This is a full-time role, including agile and flexible working.

Tasks and Responsibilities

Supporting the Firm’s programmes to build and track relationships with clients, intermediaries, referrers of work and alumni through:
Producing regular high-quality analyses of data from Client Relationship Management systems showing contacts and Business Development activities
Producing regular and accurate analyses of data from financial systems showing quantity and value of new work opportunities
Drafting and sense-checking regular reports on our Business Development activities and work won with clients and referrers
Regularly reviewing data quality. Identifying data issues and acting to remedy, working closely with Finance, Client Development and Client Development Programme Management teams
Ensuring data is kept up to date
Ensuring all reporting is accessible, current, and auditable
Being proactive in reviewing processes and recommending improvements, where necessary
Managing the CRM programmes presence on the firm’s internal systems and communications channels, for example the intranet
Preparing reports/presentations/minutes to support internal and external relationship meetings. Seeking appropriate review and approvals.
Enhancing the quality of data in InterAction, our contact management system: e.g. mailing list cleansing, researching and correcting organisational structures, following up on contact data and activity reporting among the fee earners and support staff
Assist with maintenance of quality data and materials for pitches and credentials submissions, including client quotes/testimonials, basic research, partner and fee earner biographies on client teams, and core factual/policy information.
Maintain and enhance the quality of data in our pitch and credentials databases: collate information for the Firm, Divisions, Sectors/services and ensure they are stored in the relevant repositories and available quickly and easily for proposals, collateral etc.
Support fee earners in their client interactions by creating facing materials, often at short notice, from standard materials. Use Marketing and BD templates and ensuring accurate quality outputs
Produce, distribute, track and report on digital newsletters, legal updates and other direct mailings to clients and intermediaries
Project managing regular deliverables, and managing conflicting priorities
Providing effective administrative support, including meeting scheduling

Skills and experience

Experience of providing analysis and reporting from CRM and Financial systems
Understanding of Business development activities of a professional services firm
Experience of using InterAction an advantage
The ability to present data to partners and BD teams
Good general business and sector understanding

Person specification

Team player with a confident, conscientious, proactive approach with good attention to detail, who:
Works collaboratively with others
Develops and manages relationships with key decision makers and stakeholders across all levels of seniority
Demonstrates strong analytical skills, with good attention to detail, and the ability to write reports and clearly articulate findings
Is an excellent communicator with good written skills
Understands a professional services environment
Has a keen eye for detail, with excellent proof-reading skills and the ability to identify gaps in data.

Competencies

Working together
Integrity and respect
Inclusive
Personal impact and growth
Driving high standards
Commercial mindset
Client - centric
Responsible Business

Hybrid working - We adopt a hybrid and flexible working approach, dependent on the requirements of the role and subject to manager approval.

For a detailed specification please download the job description in the documents section of this page.

Clicking 'apply' will direct you to the application tracking system, hosted for us by Reach-ATS.com.

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At a glance

Location

London

Documents

Job Description

Apply Now

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