Application support technician Work, Jobs in Gateshead, Twr (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
Quick apply
VacancyTitle: Wastewater Process Technician
Northumbrian Water/Essex & Suffolk Water —Washington
- £38,080 - £44,800 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
IT Support & Projects Technician
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Windows
- SharePoint
- In-person
- Free parking
- Employee discount
Quick apply
16h
BioSciences Technician
University of Sunderland —Sunderland
- £13,927 - £30,343 a year
- Monday to Friday
- Annual leave
5d
Field Service Technician
Apogee Corp —Newcastle upon Tyne
- Monday to Friday
- Communication skills
- Employee assistance programme
- Employee discount
8d
Science Technician
Durham Cathedral Schools Foundation —Durham
- £25,587 - £27,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Quality control
- Free parking
- Sick pay
Quick apply
17h
Technician
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Full-time
- Engineering
- University
- In-person
- Free parking
5d
Repairs Technician (BA)
Dräger UK & Ireland —Blyth
- Computer skills
8d
Technician, Maintenance
Magna International —Sunderland
Quick apply
Sport Technician
University of Sunderland —Sunderland
- £27,855 - £30,343 a year
- Full-time
- Customer service
- University
- Annual leave
Accelerator Smart Technician
Lithia —Gateshead
- Annual leave
- Employee discount
Senior Lab Technician
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Full-time
- Engineering
- Laboratory experience
- University
5d
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
12h
CAD Technician
PS Design & Engineering —Washington
- Full-time
- Hybrid work
- AutoCAD
- Employee assistance programme
IT Technician
Gateshead College —Gateshead
- £26,109 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Maintenance
- Employee assistance programme
13d
HGV Technician
Tyne and Wear Fire and Rescue Service —Gateshead
- £36,363 - £40,786 a year
- Full-time
- IT
- In-person
- Automotive diagnostics
- Free parking
- Flexitime
Quick apply
Fabric Technician
CBRE —Cramlington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Safety Technician, WHS
Amazon UK Services Ltd. —Newcastle upon Tyne
- Full-time
- English
- Continuous improvement
- Communication skills
5d
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
1d

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application support technician jobs near gateshead, twr

2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Technical support incident logging
Organisational skills
Customer support
Training & development
Communication skills
Remote diagnostics
Help desk

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

application support technician jobs in gateshead, twr

2nd Line Support Technician

VacancyTitle: Wastewater Process Technician

IT Support Technician

IT Support & Projects Technician

BioSciences Technician

Field Service Technician

Science Technician

Technician

Repairs Technician (BA)

Technician, Maintenance

Sport Technician

Accelerator Smart Technician

Senior Lab Technician

IT Support Analyst Apprentice

CAD Technician

IT Technician

HGV Technician

Fabric Technician

Safety Technician, WHS

Desktop Support Engineer - New Castle - Temp

I want to receive the latest job alerts for application support technician in gateshead, twr

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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