Account administrator Work, Jobs in Debden, Ess (with Salaries)

Customer Finance Assistant
Civic Recruitment Limited —Debden
- £16.43 an hour
- Full-time
- Hybrid work
- Organisational skills
- Computer skills
- Communication skills
Quick apply
Office Administrator
Phoenix Medical Group Ltd. —Chelmsford
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Employee discount
Quick apply
5d
Accounts Payable Clerk
Harvard Bioscience —Cambridge
- £30,000 - £35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Finance Administrator
University of Cambridge —Cambridge
- £27,319 - £31,236 a year
- Organisational skills
- Communication skills
17h
Finance Administrator
Chestnut Group —Bury St. Edmunds
- Up to £32,000 a year
- Full-time
- Data entry
- AI
- Employee assistance programme
- Employee discount
Quick apply
10d
Office Assistant
SWR Motorsport Ltd —Harlow
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Inventory control
- Free parking
Quick apply
11d
Legal Billing Assistant
Kennedys Law —Chelmsford
- Hybrid work
- Microsoft Excel
- Organisational skills
- Time management
Quick apply
1h
Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
1d
Finance and Administration Assistant
TECNIQ —Witham
- £26,436.80 a year
- Full-time
- Computer literacy
- QuickBooks
- Data entry
Quick apply
11d
Agency Administrator
Sanders + Jay Ltd —Royston
- £21,500 - £26,500 a year
- Full-time
- Google Suite
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
3d
Depot Finance Administrator
DPD Group UK —Chelmsford
- £28,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
NetSuite Administrator
TTP —Cambridge
- Full-time
- No degree
- AI
- Life insurance
Quick apply
Loss Fund Management Administrator
Kennedys Law —Chelmsford
- Hybrid work
- Microsoft Word
7d
Executive Assistant
Cambridge Consultants —Cambridge
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Finance Operations Administrator - 3-Month Fix-Term Contract
Kennedys Law —Chelmsford
Receptionist - Alison Richard Building
University of Cambridge —Cambridge
- £25,249 - £27,319 a year
- Microsoft Outlook
- Data entry
- Front desk
17h
Senior Team Administrator – Finance Operations & Tax
Aveva —Cambridge
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Driving
- Annual leave
Personal Assistant to the Executive Chairman
The Delta Group —Bishop's Stortford
- Weekend availability
- Remote
- Microsoft Office
- Administrative experience
- Travel
Quick apply
3d
Assistant Accountant
NORTHLAND CONTROLS LIMITED —Letchworth
- £32,000 - £40,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Annual leave
- Life insurance
Quick apply
14d
Receptionist
NAB-Jones Lang LaSalle Services —Cambridge
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
Quick apply

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account administrator jobs near debden, ess

Customer Finance Assistant

Civic Recruitment Limited
Debden

Quick apply

Job details

Full-time
£16.43 an hour

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
GCSE
UK GDPR
Administrative support experience
Filing
Internal department liaison
Microsoft Office Suite
Organisational skills
Computer skills
Customer support
NVQ
Customer interaction
Communication skills

Full job description

3 months contract with a Local Authority

Job Title: Customer Finance Assistant

Job Purpose

The Customer Finance Officer is responsible for providing high-quality administrative and financial support to the Adult Social Care Customer Finance Team. The post holder will manage customer enquiries relating to care charges, invoices, homecare and residential services, ensuring that service users, families, providers, and internal colleagues receive timely and accurate information.

The role involves handling telephone and email enquiries, processing financial adjustments, maintaining accurate records and databases, supporting billing processes, and assisting service users in understanding Adult Social Care charging arrangements. The post holder will work as part of a busy finance team to ensure efficient and customer-focused service delivery.

Key Responsibilities

Customer Service and Enquiries

Manage and respond to incoming email enquiries received through Customer Finance generic mailboxes.
Answer incoming telephone calls relating to Adult Social Care invoices, care charges, homecare, and residential care queries.
Provide clear, accurate, and professional advice regarding customer finance matters.
Assist service users, families, carers, and representatives in understanding charging policies and procedures.
Escalate complex queries to the appropriate team or manager where necessary.

Financial Administration

Calculate invoices, credits, adjustments, and financial amendments within the relevant financial systems.
Process adjustments for care services not delivered and ensure billing records are accurate.
Complete and maintain care registers to support accurate customer invoicing.
Monitor financial transactions and identify discrepancies for investigation.
Ensure financial records are maintained accurately and updated promptly.

Database and Records Management

Assist in maintaining, updating, and monitoring databases and electronic records relating to customer accounts and service provision.
Ensure all information is recorded accurately and complies with data protection and confidentiality requirements.
Maintain audit trails and supporting documentation for financial transactions.

Liaison and Partnership Working

Liaise with colleagues across Adult Social Care, service providers, and other departments to resolve customer queries efficiently.
Work closely with finance colleagues to ensure timely processing of billing and financial adjustments.
Support effective communication between operational teams and the Customer Finance Team.

Administrative Support

Provide general administrative support to the Customer Finance Team.
Act as an administrative point of contact for customer finance enquiries.
Assist with document management, filing, correspondence, and data entry tasks.
Support team projects and service improvement initiatives as required.

Compliance and Quality

Ensure compliance with organisational policies, financial procedures, and data protection regulations.
Maintain confidentiality of sensitive financial and personal information.
Contribute to delivering high levels of customer service and continuous improvement.

General Duties

Participate in team meetings, training sessions, and development activities.
Work collaboratively within a team environment to meet service objectives.
Undertake any other duties appropriate to the level of the post.

Essential Qualifications

Educated to GCSE level (or equivalent), including English and Mathematics.
NVQ Level 2 or equivalent qualification in Business Administration, Customer Service, Finance, or a related field (desirable).

Essential Experience

Experience of working in an administrative, customer service, finance, or office-based environment.
Experience handling high volumes of telephone and email enquiries.
Experience maintaining accurate records and databases.
Experience working with financial information, invoices, billing processes, or payment enquiries.
Experience providing support to customers and resolving enquiries effectively.

Essential Skills and Knowledge

Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Good numerical skills with the ability to calculate invoices and adjustments accurately.
Ability to manage a busy workload and prioritise tasks effectively.
Strong attention to detail and accuracy.
Good organisational and administrative skills.
Ability to work independently and as part of a large team.
Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
Ability to learn and use financial and case management systems.
Understanding of confidentiality, GDPR, and data protection requirements.

Desirable Experience

Experience working within Adult Social Care, Local Government, Health Services, or a Customer Finance environment.
Familiarity with social care charging policies and billing processes.
Experience processing financial adjustments and maintaining financial records.
Experience working with care providers, service users, or vulnerable adults.

Personal Attributes

Professional and customer-focused approach.
Reliable, adaptable, and able to work under pressure.
Positive team player with a proactive attitude.
Ability to build effective working relationships with colleagues and stakeholders.
Commitment to delivering accurate, high-quality work and excellent customer service.

Key Outcomes

The successful post holder will:

Ensure customer finance enquiries are managed efficiently and professionally.
Support the delivery of accurate Adult Social Care billing and charging processes.
Maintain accurate financial records and databases.
Provide excellent administrative and customer service support.
Contribute to the smooth operation of the Customer Finance Team and positive outcomes for service users.

Copilot said:

Additional Information

Rate: £16.43 per hour (Limited/Umbrella)
Location: Civic Offices, New Road, Grays, Essex, RM17 6SL
Hours: 37 hours per week
Work Pattern: Hybrid working – 2 days per week in the office. During the training period, attendance in the office is required 5 days per week.
Experience in customer service, administration, or finance is desirable.
Strong communication, IT, and organisational skills are essential.
Knowledge of Adult Social Care charging processes is desirable but not essential as training will be provided.
Payment Schedule: Bi-weekly
Start Date: Immediate start available

Quick apply

Refine Your Search

account administrator jobs in debden, ess

Customer Finance Assistant

Office Administrator

Accounts Payable Clerk

Finance Administrator

Finance Administrator

Office Assistant

Legal Billing Assistant

Agent Support Assistant

Finance and Administration Assistant

Agency Administrator

Depot Finance Administrator

NetSuite Administrator

Loss Fund Management Administrator

Executive Assistant

Finance Operations Administrator - 3-Month Fix-Term Contract

Receptionist - Alison Richard Building

Senior Team Administrator – Finance Operations & Tax

Personal Assistant to the Executive Chairman

Assistant Accountant

Receptionist

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