Support engineer Work, Jobs in Maesteg, Bge (with Salaries)

Technical Services Assistant
Siderise Insulation —Maesteg
- From £25,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
1st Line SOC Analayst
Exponential-e —Bridgend
- Windows
- Analysis skills
- IT
- Referral programme
Quick apply
Electronics Engineer Technician (Degree Apprenticeship)
Industry Learning Solutions (ILSWales) —Cardiff
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Engineering
- English
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
ICT Support Engineer
Independent Office for Police Conduct —Cardiff
- £34,067 a year
- Hybrid work
- Azure
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
Health & Safety / Compliance Officer
Gibson Specialist Technical Services Ltd —Bridgend
- Up to £43,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
2d
Production Engineer EC&I Bias
Protium Green Solutions Ltd —Port Talbot
- £50,000 - £60,000 a year
- Full-time
- Programmable logic controllers
- No degree
- In-person
- Free parking
- Annual leave
Quick apply
Office Administrator
Gibson Specialist Technical Services Limited —Bridgend
- £26,000 - £27,040 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Contracts
Quick apply
2d
Mechanical Engineering Technician
Gavik Technology and Engineering Solutions —Blackwood
- £2,350 - £2,800 a month
- Full-time
- Schematics
- Computer literacy
- Maintenance
Quick apply
1d
SITE ENGINEER
Laing O'Rourke —Port Talbot
- Civil engineering
- Engineering
- IT
Office Manager
Nashville Food Group —Bridgend
- £30,000 - £35,000 a year
- Full-time
- ERP systems
- Administrative experience
- Organisational skills
Quick apply
13h
Plumbing Engineer
MetroRod Ltd —Swansea
- £30,000 - £38,000 a year
- Overtime
- Maintenance
- Plumbing
Quick apply
9d
Assistant Asset Engineer
Transport for Wales —Pontypridd
- Engineering
- Master's degree
- No degree
MEP Engineer (Mechanical, Electrical & Plumbing) – Estimation & Project Support
Avantis —Cardiff
- Full-time
- Hybrid work
- Microsoft Excel
- Plumbing
- Electrical Engineering
Trainee Clinical Scientist (Magnetic Resonance Physics)
Swansea Bay University Health Board —Swansea
- £40,559 - £48,841 a year
- Full-time
- Doctoral degree
- Master's degree
- Travel
7d
Senior Automation Engineer
Gavik Technology and Engineering Solutions —Blackwood
- £4,250 - £5,000 a month
- Full-time
- Programmable logic controllers
- Mentoring
- In-person
- Free parking
Quick apply
Air Conditioning Installer
Van-A-Gas Heating LTD —Bridgend
- £350 - £450 a day
- Flexible schedule
Quick apply
Electricity Distribution - Network Planner
National Grid Electricity Distribution —Pentyrch
- £55,835 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Workshop Engineer
KION Group AG —Bridgend
- Overtime
- Forklift
- Communication skills
- Annual leave
Estimator
Shufflebottom —Llanelli
- Full-time
- Microsoft Excel
- Engineering
- Microsoft Office
Quick apply
Sales & Project Engineer - Large Scale Fabrication
Afon Toolmakers & Engineers Limited —Swansea
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d

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Technical Services Assistant

Siderise Insulation -
Maesteg

Quick apply

Job details

Full-time
From £25,500 a year

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Enhanced maternity leave
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer service
English
Technical support
Microsoft Office
Administrative experience
Organisational skills
Construction experience
Communication skills
Time management

Full job description

Siderise Insulation Ltd is a UK-based manufacturer and supplier of acoustic and fire insulation solutions for the construction, marine, and transportation industries. With over 50 years of experience, we are committed to delivering high-quality products and services that meet our clients' specific needs. Our state-of-the-art facilities and focus on innovation allow us to produce cost-effective and efficient insulation solutions. We value our employees and provide ongoing training and development opportunities to ensure a positive work environment. If you are a talented and passionate individual seeking a rewarding career in the insulation industry, Siderise Insulation Ltd is the place for you.

The Technical Services Assistant will support the Technical Services team by coordinating technical enquiries, maintaining accurate records, supporting internal processes, and assisting with site service administration. The role will help ensure customers receive timely, accurate and professional technical support in line with company procedures and agreed response times.

Key responsibilities

Review, assess and triage incoming technical enquiries, assigning caseloads to Technical Engineers in line with agreed processes and response times.
Maintain accurate and up-to-date records within the CRM system, ensuring information is recorded in accordance with the technical process.
Build and maintain effective working relationships with internal stakeholders, team members and external contacts.
Carry out reviews of technical involvement on projects when required, including preparing project timelines, brief summaries and legacy data reports from internal systems.
Provide technical support by phone and email for enquiries that fall within the required competency level, following the company SKEB matrix.
Assist the Technical Services Advisors with data recording, reporting and additional administrative tasks as required.
Review site installation reports and provide comments in line with company recommendations.
Record site service reports, responses and related communication accurately within the CRM system.
Communicate with customers to clarify details, gather information and support the resolution of technical or site service queries.
Follow agreed processes of work and ensure all responses are completed and recorded within set timeframes and deadlines.
Liaise with external parties where required to support site service activity and customer enquiries.
Assist the Site Services Advisors with data recording, reporting and additional administrative tasks as required.
Manage the site service inbox, ensuring enquiries are reviewed, prioritised and actioned appropriately.
Issue QR codes for site visits and ensure relevant details are shared with the appropriate stakeholders.
Organise Site Service Engineer diaries, including scheduling appointments across the UK and EU.
Reschedule visits when required, communicating changes clearly and promptly to all relevant parties.
Manage survey requests by creating work orders in CRM systems, allocating time in Site Service Engineer diaries and sending meeting invitations in line with the required lead times.
Download Product Installation Training information from survey provider on a weekly basis, update the relevant spreadsheet, and create and issue certificates as required.
Assist the Site Services Coordinator with data recording, reporting and additional administrative tasks as required.

Qualifications

Higher education qualification
Hold a C or above in Maths and English G.C.S.E (or equivalent)
Construction / façade product experience (desirable)
ASFP level 2 in Passive Fire Protection (or willingness to attain whilst in post)

Job Function Technical Knowledge and Skills

Experience in passive fire protection systems (desirable).
Experience within a customer focused environment offering product and service advice.
Excellent communication and interpersonal skills to interact effectively with team members and stakeholders.
Experience working in an administrative, customer service, technical support or coordination role (preferred).
Strong attention to detail with the ability to maintain accurate records and follow defined processes.
Ability to communicate professionally, both written and verbally.
Ability to multi task, prioritise workload and work to agreed timeframes and deadlines.
Competent user in Microsoft Office and general online web functions, willingness to learn use of CRM systems and survey tools.
A proactive and organised approach, with the ability to support team objectives and contribute to a high standard of customer service.

Personal Attributes

Strong communication skills.
Customer focused.
Strong organisational skills.
Excellent attention to detail.
Problem solver.
Adaptable.
Good initiative.

Job Type: Full-time

Pay: From £25,500.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in maesteg, bge

Technical Services Assistant

1st Line SOC Analayst

Electronics Engineer Technician (Degree Apprenticeship)

ICT Support Engineer

Health & Safety / Compliance Officer

Production Engineer EC&I Bias

Office Administrator

Mechanical Engineering Technician

SITE ENGINEER

Office Manager

Plumbing Engineer

Assistant Asset Engineer

MEP Engineer (Mechanical, Electrical & Plumbing) – Estimation & Project Support

Trainee Clinical Scientist (Magnetic Resonance Physics)

Senior Automation Engineer

Air Conditioning Installer

Electricity Distribution - Network Planner

Workshop Engineer

Estimator

Sales & Project Engineer - Large Scale Fabrication

I want to receive the latest job alerts for support engineer in maesteg, bge

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