Learning and development advisor Work, Jobs in Longsight, Gtm (with Salaries)

Learning and Development Advisor
JDSPORTS —Rochdale
- Weekend availability
- Customer service
- Project management
- Continuous improvement
- Employee discount
Quick apply
4d
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Quick apply
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3d
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Informed Solutions —Altrincham
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- Gym membership
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Quick apply
Customer Service Advisor
Orbit London —Manchester
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- Full-time
- Hybrid work
- Bilingual
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- Work from home
- Employee discount
Quick apply
2d
Document Editor & Customer Support Advisor
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- From £25,000 a year
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- Writing skills
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Quick apply
13h
Senior Learning Strategy Consultant
Syneos Health Commercial Solutions —Manchester
- Microsoft Powerpoint
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Lecturer in Forensic Psychology
The University of Manchester —Manchester
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BrightHR Documentation Advisor
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- Weekend availability
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Client Care Advisor
IVC —Stockport
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Graduate Trainee Tax Adviser
DJH —Altrincham
Quick apply
Customer Success Management Associate (German Speaking)
Moody's —Manchester
- Presentation skills
- Bachelor's degree
- Travel
10d
Trainee Account Executive (HF1353733)
Flourish —Stockport
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
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Quick apply
5d

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learning and development advisor jobs near longsight, gtm

Learning and Development Advisor

JDSPORTS -
Rochdale

Quick apply

Job details

Full-time
4 days ago

Benefits

Employee discount

Qualifications

Stakeholder collaboration
PCI
Customer service
Curriculum development
Coaching
Adobe Captivate
De-escalation techniques
Learning quality assurance auditing
Project management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Staff training
Conflict management
E-learning platforms
Management reporting
Content management
Multidisciplinary collaboration
LMS
Training & development
Workshop facilitation experience
Communication skills
Internal quality assurance
Teaching
Consultative selling
Analytics

Full job description

This is JD. Born in 1981. Built for Now.

At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.
We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.
This is your moment. This is JD. Are you in?

Learning and Development Advisor

Responsible to: Executive Contact Operations Manager
Department: Customer Care
Location: Kingsway
Hours: 40 Per week–may include occasional early/late shifts and weekend cover Travel will be required as part of this role

Travel:
Role Description

Role purpose and scope:
To design and deliver innovative learning solutions across an omni-channel Customer Care environment, including system-based modules, interactive workshops, and digital learning tools. The role ensures compliance with regulatory standards (GDPR, PCI DSS) and supports continuous improvement through data-driven insights. This includes collaborating with stakeholders to align training with business objectives and fostering a culture of continuous learning and best practice sharing.

Responsibilities

Training Development & Delivery

Design and develop Customer Care training programs and materials

Develop system training modules for new tools and platforms

Conduct training sessions for new and existing staff

Create interactive workshops, role-playing scenarios, and simulations

Deliver both in-person and virtual training sessions

Integrate microlearning and video-based content for quick skill reinforcement

Curriculum & Content Management

Develop training manuals, guides, and e-learning modules

Update training content based on company policies and industry best practices

Create assessment tools and quizzes to evaluate learning outcomes

Maintain training documentation and resources

Collaborate with IT and Operations to ensure training content reflects system updates and process changes

Implement Learning Management System (LMS) for tracking and reporting

Skills Development

Train staff on communication skills, active listening, and empathy

Teach conflict resolution and de-escalation techniques

Provide product knowledge training

Coach employees on using Customer Care software and tools

Coach on omni-channel communication strategies (voice, email, chat, social)

Embed digital literacy and system navigation skills

Performance Monitoring

Assess trainee progress and provide feedback

Monitor customer service metrics and identify training needs

Conduct follow-up sessions and refresher training

Evaluate training effectiveness and make improvements

Use analytics from LMS and performance dashboards to identify skill gaps

Report ROI of training initiatives to leadership

Quality Assurance

Ensure training aligns with company standards and values

Monitor call quality and provide coaching recommendations

Support staff with ongoing development strategies

Maintain compliance with industry regulations (GDPR, PCI DSS)

Outsource Partner Support

Train Outsourced Customer Care Teams on company standards, processes, and brand values

Ensure Outsource Partners maintain the same service quality as in-house

Conduct periodic assessments of Outsourced operations and training effectiveness

Share product updates, policy changes, and new procedures with partner teams

Travel to Outsource partner locations to conduct face-to-face training

Develop scalable training frameworks for global partners

Create cultural sensitivity modules for cross-border teams

Additional Skills Needed

Ability to work effectively across different cultures and time zones

Adapt to different working styles and business practices

Create standardised processes that work across multiple locations

Strong knowledge of instructional design principles and adult learning theory

Experience with e-learning authoring tools (Articulate, Captivate) and LMS platforms

Ability to analyse training impact using data and KPIs

Project management skills for coordinating multi-location rollouts

Provide support to Customer Care on calls and emails during busy periods or upon request

Any other ad hoc tasks requested by Management

.

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD

Quick apply

Refine Your Search

learning and development advisor jobs in longsight, gtm

Learning and Development Advisor

MARAC Practitioner

Nurse Advisor

Employment & Progression Officer

Customer Service Assistant

Drug and Alcohol Client Advisor

Graduate Trainee Tax Adviser

Concierge

People Development & Experience

Customer Service Advisor

Community Investment Officer

Customer Service Advisor

Document Editor & Customer Support Advisor

Senior Learning Strategy Consultant

Lecturer in Forensic Psychology

BrightHR Documentation Advisor

Client Care Advisor

Graduate Trainee Tax Adviser

Customer Success Management Associate (German Speaking)

Trainee Account Executive (HF1353733)

I want to receive the latest job alerts for learning and development advisor in longsight, gtm

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