Home manager Work, Jobs in Havant, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Relationship Manager
Barchester Healthcare —Fareham
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Customer Service Advisor Portsmouth
HM Revenue and Customs —Portsmouth
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
2d
Head of Supply Chain
Apollo Fire Detectors Limited —Havant
- ERP systems
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Business Development Manager
CDM Group —Hilsea
- £45,000 - £60,000 a year
- Full-time
- Business development
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
Senior Care Assistant/ Coordinator
Serendip Home Care —Havant
- From £14.50 an hour
- Weekend availability
- Travel
- Organisational skills
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
Therapeutic Support Worker
Keys Children —Havant
- £14.45 an hour
- Full-time
- Experience working with children
- Communication skills
- Annual leave
- Employee discount
Quick apply
Care Home Administrator
Barchester Healthcare —Fareham
- £34,000 a year
- Microsoft Word
- Microsoft Outlook
- Databases
- Employee discount
- Referral programme
Quick apply
3d
Home Manager
Barchester Healthcare —Winchester
- Management
- Organisational skills
- Leadership
Quick apply
Nursery Manager
JC Little Explorers —Emsworth
- £33,000 - £39,000 a year
- Full-time
- Childcare
- Management
- Mentoring
Quick apply
6d
Senior Lead
Connaught Care Limited —Bedhampton
- £18.75 an hour
- Medication administration
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Client Care Lead
Right at Home Solent & Southampton —Fareham
- £25,000 - £29,000 a year
- Organisational skills
- Leadership
- Communication skills
Quick apply
Barista
Starbucks —Havant
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Senior Lead NIGHTS
Connaught Care Limited —Bedhampton
- £18.75 an hour
- Night shift
- Medication administration
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Support Worker
Hampshire County Council —Havant
- £27,780 - £30,564 a year
- Weekend availability
- Communication skills
5d
Store Manager - Havant
Poundstretcher —Havant
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
10d
Clinical Deputy Manager
Anavo Group LTD —Havant
- £60,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Mentoring
- Free parking
- Referral programme
Quick apply
5d
Bookkeeping Manager
Spondoo —Haslemere
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Team management
- QuickBooks
- Organisational skills
- Work from home
Quick apply
5d
Mortgage Case Executive
Your Mortgage People —Fareham
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- Financial services
Quick apply
Activities Manager
Connaught Care Limited —Bedhampton
- £17.25 an hour
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d

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Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

£27,976 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service call handling
Stakeholder liaison
Administrative support experience
Internal department liaison
Microsoft Office Suite
Complaint handling
Administrative experience
Organisational skills
Customer interaction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

home manager jobs in havant, ham

Resident Liaison Officer - Social Housing

Customer Relationship Manager

Customer Service Advisor Portsmouth

Head of Supply Chain

Business Development Manager

Senior Care Assistant/ Coordinator

Therapeutic Support Worker

Care Home Administrator

Home Manager

Nursery Manager

Senior Lead

Client Care Lead

Barista

Senior Lead NIGHTS

Support Worker

Store Manager - Havant

Clinical Deputy Manager

Bookkeeping Manager

Mortgage Case Executive

Activities Manager

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