Technical helpdesk support Work, Jobs (with Salaries)

Helpdesk Analyst
Remson IT & Cyber Security —Wales
- £21,158.00 - £24,784.50 a year
- Part-time
- Remote
- Continuous improvement
- Communication skills
- Time management
- Work from home
Quick apply
8d
Technical Support Specialist
Routeware, Inc. —Remote
- £28,000 - £30,000 a year
- Full-time
- Remote
- Analysis skills
- Communication skills
- Sick pay
Quick apply
14h
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
13d
IT Support Engineer
Pickl IT Ltd —London
- £26,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Windows
- Work from home
Quick apply
1d
1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
6d
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- Communication skills
Quick apply
10d
IT Support Technician
Norty Ltd —Livingston
- £28,000 a year
- Full-time
- Maintenance
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
22h
IT Support & Projects Technician
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Windows
- SharePoint
- In-person
- Free parking
- Employee discount
Quick apply
22h
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Silent Sentinel Support
Motorola Solutions —Ware
- Weekend availability
- Remote
- English
- Bachelor's degree
- No travel
23h
Customer Support Analyst
PageUp People —London
- Full-time
- Hybrid work
- Communication skills
IT Support Engineer
Radar Healthcare —Leeds
- Up to £35,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
7d
IT Helpdesk Technician
Interior Products Group (Morland) —Welshpool
- £35,000 a year
- Full-time
- Azure
- Windows
- Continuous improvement
- Free parking
Quick apply
8d
Tier 1 - IT Helpdesk Engineer
Business Computer Solutions —Ramsgate
- From £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Profit sharing
- Paid training
Quick apply
IT Helpdesk (Entry Level)
SHINHAN BANK LONDON BRANCH —London
- Full-time
- Microsoft Excel
- Software troubleshooting
- Customer service
Quick apply
Desktop Support Engineer L1
Brainotech IT solutions —Brierley Hill
- Maintenance
- Analysis skills
- Computer networking
Quick apply
3d
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
ICT Technical Engineer - Infrastructure
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
Graduate Cloud Support Engineer
Acturis Ltd —London
- Hybrid work
- Computer Science
- Engineering
- Scripting
- Work from home

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Helpdesk Analyst

Remson IT & Cyber Security
Wales

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Job details

Part-time
£21,158.00 - £24,784.50 a year
8 days ago

Benefits

Casual dress
Work from home

Qualifications

Incident identification
Ticket management
User account management
Continuous improvement
Ticket management systems
Customer support
Cybersecurity
Communication skills
Time management
Help desk
Welsh

Full job description

Part-Time Helpdesk Analyst (Remote)

Location: South Wales

Hours: Part-time, flexible around studies

Salary: Dependent on experience

About Remson

Remson IT Ltd is a South Wales-based Managed Service Provider that helps organisations stay productive, secure and compliant. Through our CyberCare+ service, we provide a hybrid approach that brings together IT support, cyber security and GRC, making the role broader than a standard MSP helpdesk position.

We believe technology should put people first. Our values centre on integrity, fairness, inclusion, continuous learning and excellent customer service.

About the Role

We are looking for a motivated and enthusiastic student or early-career professional to join our team as a Part-Time Helpdesk & GRC Analyst.

This role is ideal for someone studying Cyber Security, Computing, Information Technology or a related subject who wants practical experience at the intersection of IT support, cyber security and governance, risk and compliance (GRC).

Working within Remson’s CyberCare+ service, you will support real client environments while developing hands-on skills in Microsoft 365, Cyber Essentials, compliance processes, documentation management and day-to-day IT support.

Key Responsibilities

Provide first-line IT support to clients by email, telephone and remote support tools.
Log, track and update support tickets.
Assist with Microsoft 365 administration and user management.
Monitor security alerts and investigate issues where appropriate.
Support Cyber Essentials and cyber security compliance activities.
Maintain technical and compliance documentation.
Assist with onboarding and offboarding users.
Help perform routine system health checks and reporting.
Escalate technical issues when required.
Contribute to continuous improvement of processes and client services.

What We're Looking For

Essential

Strong interest in IT and cyber security.
Excellent communication skills.
Good organisational and time management abilities.
A willingness to learn and develop new skills.
Ability to work independently while remaining part of a remote team.
Professional and customer-focused approach.

Desirable

Studying towards a degree in Cyber Security, Computing or a related subject.
Knowledge of Microsoft 365.
Familiarity with Cyber Essentials.
Understanding of networking fundamentals.
Experience using helpdesk or ticketing systems.
Fluent in Welsh

What You'll Gain

Real-world experience within a hybrid IT, cyber security and GRC service provider.

Exposure to cyber security and compliance projects.
Mentoring and support from experienced professionals.
Flexible working around study commitments.

Experience that will strengthen future applications for cyber security, IT support, Microsoft 365 and GRC roles.

Diversity and Inclusivity

Remson IT Ltd is committed to providing equal opportunities and welcomes applications from people of all backgrounds. We believe a diverse and inclusive workforce makes us stronger, and we encourage applications from anyone with the skills, attitude, and potential to succeed in the role.

Pay: £21,158.00-£24,784.50 per year

Benefits:

Casual dress
Work from home

Work Location: Remote

Quick apply

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