Customer service supervisor Work, Jobs in Denham, Bkm (with Salaries)

Front Office Supervisor
Stoke Park Ltd —Slough
- Up to £35,000 a year
- Full-time
- Hotel
- In-person
- Hotel experience
- Free parking
- Sick pay
Quick apply
4d
Assistant Store Manager
Sahara —Marlow
- £14 an hour
- Part-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
Assistant Store Manager - Guildford
Hush Homewear Ltd —Guildford
- £30,000 a year
- Full-time
- Sales
- Merchandising
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
Transport Supervisor
Furniture Village —Maidenhead
- £35,000 - £38,500 a year
- Full-time
- Employee discount
Quick apply
14d
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
Quick apply
12d
Customer Service Supervisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
4d
Key Accounts Sales Support & Supply Chain / CSL Team leader
ADM —London
- Team management
- Business
- Communication skills
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Field Service Supervisor - South East
Tunstall UKI —Woking
- Overtime
- Analysis skills
- Project management
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Assistant Flower Store Manager - Retail Operations
Neill Strain Floral Couture —Knightsbridge
- Full-time
- Management
- Customer service
- English
- Store discount
- Health & wellbeing programme
Quick apply
11d
Food and Beverage Supervisor
Windlesham Golf Club —Bagshot
- From £29,000 a year
- Weekend availability
- Hospitality
- Customer service
- Team management
- Free parking
- Employee discount
Quick apply
Supervisor/Assistant Manager
Blink Brow Bar —London
- Weekend availability
- Management
- Supervising experience
- Team management
- Store discount
- Employee discount
Quick apply
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
10d
Front Office Supervisor
Hilton —Watford
- £13.32 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
Senior Business System Leader (Continuous Improvement)
Johnson Controls —London
- Up to 50% travel
- Engineering
- Master's degree
Administrator Team Leader Stansted
Swissport International AG —London
- Weekend availability
- Customer service
- English
10d
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Supervisor - Inside Sales
Wesco —Uxbridge
- Full-time
- Sales
- Customer service
- Electrical experience
People & Service Team Leader
River Island —Watford
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Front Office Supervisor

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £35,000 a year
4 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Hotel experience

Full job description

Job Overview:

The Front Office Supervisor supports the Duty Manager(s) in the daily operation of the Front Office, ensuring exceptional guest service, operational accuracy, and smooth coordination across front‑of‑house functions. The role is hands‑on and guest‑facing, supervising the Front Office team on shift and ensuring service delivery meets Stoke Park’s five‑star luxury standards.

The postholder plays a key role in maintaining service consistency, supporting team performance, and ensuring efficient check‑in, check‑out, billing, and guest assistance processes.

Key Responsibilities:

Guest Experience & Service Delivery

Deliver a warm, professional, and personalised guest experience throughout arrival, stay, and departure.
Supervise check‑in and check‑out processes to ensure efficiency, accuracy, and brand‑aligned service.
Handle guest enquiries, requests, and minor complaints professionally, escalating issues to the Duty Manager where required.
Maintain a visible presence at the reception desk and lobby during peak periods to support guest flow and service standards.

Front Office Operations & Coordination

Supervise daily Front Office activities, including reception, concierge, porterage, valet, and guest services where applicable.
Ensure correct room allocations, key control, registration cards, deposits, and billing instructions are followed.
Monitor arrivals, departures, VIPs, group movements, and special requests, ensuring information is clearly communicated to the team.
Support room upgrades, early arrivals, late check‑outs, and special arrangements as authorised by the Duty Manager.
Ensure accurate handovers between shifts and effective communication with Night Team where applicable.

Team Supervision & Support

Supervise Front Office Assistants and Guest Services teams on shift, ensuring clear task allocation and service focus.
Lead by example, upholding grooming, uniform, and behavioural standards at all times.
Deliver shift‑based briefings and communicate operational priorities and guest expectations.
Support on‑the‑job training, coaching, and mentoring of team members.
Monitor team performance, attendance, and conduct, escalating concerns to the Duty Manager.

Revenue Protection & Administration

Ensure accurate handling of cash, card payments, guest folios, and billing queries.
Support revenue protection through operational diligence and attention to detail.
Assist with lost property procedures, guest deliveries, and luggage handling records.
Ensure GDPR compliance and confidentiality of guest information at all times.

Standards, Safety & Compliance

Ensure compliance with all health & safety, fire safety, security, and emergency procedures on shift.
Maintain a clean, organised, and professional front office environment.
Ensure all team members adhere to hotel policies and the Employee Handbook.

General Responsibilities:

Adhere to all Stoke Park policies and procedures, including those relating to health & safety, fire, first aid, and security.
Undertake any other reasonable duties aligned to the role as directed by the Duty Manager(s) or Front Office Manager
Be flexible to support operational requirements during high occupancy, events, and VIP periods.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in denham, bkm

Front Office Supervisor

Assistant Store Manager

Assistant Store Manager - Guildford

Team Leader Tenancy Support Service

Transport Supervisor

Academy Operations Team Leader

Customer Service Supervisor

Key Accounts Sales Support & Supply Chain / CSL Team leader

Contact Centre Team Leader

Field Service Supervisor - South East

Assistant Flower Store Manager - Retail Operations

Food and Beverage Supervisor

Supervisor/Assistant Manager

Team Leader - 21 Soho Square

Front Office Supervisor

Senior Business System Leader (Continuous Improvement)

Administrator Team Leader Stansted

Operations Supervisor, AMZL

Supervisor - Inside Sales

People & Service Team Leader

I want to receive the latest job alerts for customer service supervisor in denham, bkm

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