Client services occupations Work, Jobs in Brackley, Nth (with Salaries)

Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Customer Service Representative
AMI-CON —Towcester
- £24,000 a year
- Full-time
- CRM software
- Customer service
- Data entry
- Free parking
Quick apply
12d
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Customer service
- English
Quick apply
11d
CUSTOMER SERVICE REPRESENTATIVE (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
8d
Corporate Account Manager
Oxford Professional Education —Summertown
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
Quick apply
Customer Services Advisor
GXO Logistics —Northampton
- £28,393 a year
- Analysis skills
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Experience Executive
UBT Ltd —Warwick
- £33,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Representative
Sensient Technologies Corporation —Milton Keynes
- Microsoft Excel
- ERP systems
- English
Client Support Advisor
Atlantic Data Ltd —Milton Keynes
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Life insurance
Quick apply
Trainee Customer Service Representative (CSR)
The Pollard Group —Buckingham
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Organisational skills
Quick apply
International Account Manager
Journey Alerts —Oxford
- £40,000 - £50,000 a year
- Part-time
- Hybrid work
- Communication skills
Digital Engagement Consultant
Oxford University Press —Oxford
- Hybrid work
- Sales
- Public speaking
- Presentation skills
- Employee discount
Customer Care Representative
Givaudan —Milton Keynes
- English
- Project management
- Bachelor's degree
Customer Care Guide
Trek Bicycle Corporation Ltd —Milton Keynes
- Part-time
- Hybrid work
- Computer literacy
- English
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Equipment Installation Coordinator
UCC Coffee UK & Ireland Ltd —Milton Keynes
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Data entry
Quick apply
Client Planning Advisor
BSI —Milton Keynes
- Up to £26,775 a year
- Full-time
- Hybrid work
- CRM software
- In-person
- Annual leave
- Bereavement leave
Registration of Interest Central Services - Commercial
Hiddenwell - Head Office —Moreton-In-Marsh
- Part-time
- Guest services
Quick apply
Commercial Sales Support Specialist- BPL
Barclays —Northampton
- Databases
- Contracts
- Communication skills
Sales Support - Asset Finance
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking

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client services occupations jobs near brackley, nth

Service Support

Fortress Technology (Europe) Ltd
Banbury

Quick apply

Job details

Permanent | Full-time
£28,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Word
Sage
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Typing
Phone etiquette
Communication skills

Full job description

Position: Service Support

Reporting to: Service Manager

Direct Reports: 0

Working Hours: Monday to Friday 08:45-16:45

This individual will be providing expansive administrative support to the Service team comprising the office team and the remote Service Engineers.

The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:

· Raising quotations for Service engineer visit, After sales service products and Training

· PO/Order Entry

· Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)

· Dealing with urgent customer requests and complaints in a timely fashion

· Comprehensive Service diary management

· Processing and conclusion of service engineer visits

· Escalation of open service issues communicated via service engineer submitted paperwork.

· Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities.

· A strong ability to work cross-functionally and as part of a team.

The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads.

· Ensure quotations, PO receipt/Order Entry are carried out in a timely manner with excellent attention to detail.

· Manage and arrange the Service Engineers job timetable, by location and customer demand.

· Review customer demand and schedule engineers based on skills matrix.

· Responsible for UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.

· Manage the Service filing system (to include archiving when necessary)

· Create and assist in raising quotations for service visits, training, and service contracts.

Ensure prompt submission of service engineer paperwork

· Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.

· Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner.

Identify areas of improvements which aid response times to customers

· Adhere to the validation process from contacting customers, raising visits to sending out completed reports, certificates, and all service-related documents.

· Adhere to the Service Call process for all outbound jobs from completion to invoicing.

· Promotion and sale of service products to UK customers

Responsible for ISO service requirements

Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.

Personal attributes - the jobholder will need to demonstrate:

· Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).

· confidentiality and integrity

· flexibility and the ability to respond well to change and pressure.

· ability to positively influence and build effective relationships.

· a personable approach with a good telephone and communication skills.

· self-motivation and energy.

· strong planning and organisation skills.

· a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

· Excellent communication skills.

Specific Skills

· Microsoft Word, Excel.

· Outlook Email or similar system.

· Use of a CRM system.

· Use of Sage, SAP, or similar accounts package – desirable but not essential.

Working Hours & Benefits

· Working Monday to Friday, 8.45am to 4.45pm.

· 25 days annual leave plus bank holidays.

· Company Pension (you 5% / Fortress 3%).

· Eyecare scheme.

· Cycle to work scheme.

· Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

· Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

· Training – full induction, and ongoing training relevant to job role.

· Opportunities for career development via a development plan.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Banbury OX16 4XS: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in brackley, nth

Service Support

Customer Service Representative

Account Co-Ordinator

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Corporate Account Manager

Customer Service Representative (Account Manager)

Customer Services Advisor

Customer Experience Executive

Customer Service Representative

Client Support Advisor

Trainee Customer Service Representative (CSR)

International Account Manager

Digital Engagement Consultant

Customer Care Representative

Customer Care Guide

Equipment Installation Coordinator

Client Planning Advisor

Registration of Interest Central Services - Commercial

Commercial Sales Support Specialist- BPL

Sales Support - Asset Finance

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