Client services occupations Work, Jobs in Chippenham, Wil (with Salaries)

Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Customer service
- Organisational skills
9d
After Sales Support Coordinator
MillerKnoll —Melksham
- Full-time
- Customer service
- Organisational skills
- Communication skills
9d
Accountant - Client Services & Communications
Whittaker, Gregory & Co Ltd —Chipping Sodbury
- From £38,000 a year
- Full-time
- English
- In-person
Quick apply
5d
Key Account executive
TRADEBE —Swindon
- Up to £35,000 a year
- Microsoft Office
- Continuous improvement
- Travel
- Employee discount
Onboarding Coordinator
Smiths News —Swindon
- £25,500 - £26,000 a year
- Hybrid work
- Microsoft Powerpoint
- Computer networking
- Communication skills
- Free parking
- Referral programme
3d
Protection Retentions Handler
Usay Compare —Cirencester
- Sales
- Communication skills
- Annual leave
- Sick pay
Quick apply
Client Services Administrator - 12 Month Fixed Term Contract
Ecosurety —Bristol
- £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Continuous improvement
- Annual leave
- Life insurance
Quick apply
9d
Client Success Manager
Agora Labs —Bristol
- £24,681.34 - £30,000.00 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Communication skills
Quick apply
Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
10d
Client Relationship Partner
Acacium Group —Bath
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Account Manager
Computershare —Bristol
- Full-time
- Customer service
- SQL
- Financial services
- Work from home
Client Relationship Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
Sr Customer Success Manager
Jeppesen U.K. Limited —Bristol
- Salesforce
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Remarketing & Defleet Administrator
Ayvens —Bristol
- £27,030 a year
- Full-time
- Customer service
- Organisational skills
- Contracts
- Free parking
- Annual leave
2d
Client Partner
First Intuition —Bristol
- Full-time
- Hybrid work
- Time management
Quick apply
2d
Platform Delivery Specialist
PIB Group Services Ltd. —Bristol
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
Quick apply
4d
Customer Support Specialist
Industry Supplies Co —Bristol
- £28,000 - £31,000 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Work from home
- Employee discount
Quick apply
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
Quick apply
11d
Customer Service Advisor (Fleet Care)
Ayvens —Bristol
- £27,030 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
4d
Customer service executive
TE Connectivity —Swindon
- Microsoft Outlook
- Travel
4d

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client services occupations jobs near chippenham, wil

Snr Customer Care & Resolutions Specialist

MillerKnoll -
Melksham

Apply Now

Job details

Full-time
9 days ago

Qualifications

CRM software
Customer service
Organisational skills
Root cause analysis
Account management
Communication skills

Full job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Snr Customer Care & Resolution Specialist

Location: Portal Mill
Reports To: Customer Care Manager
Department: Operations

Role Purpose

The Senior Customer Care & Resolution Specialist plays a critical role in managing and resolving complex customer issues from initial identification through to full resolution. This position ensures that large, high‑value, and business‑critical orders are delivered on time, in full, and to the required specification.

Acting as a key escalation point, the role partners closely with operations, logistics, commercial teams, and external stakeholders to quickly address challenges, remove blockers, and implement preventative measures that improve long‑term customer experience.

The Specialist will also provide cover and support for the Europe Contract Customer Care Manager, serving as a primary point of contact for strategic and contract customers.

Key Responsibilities

Customer Issue Resolution

Serve as the primary point of contact for escalated customer issues, ensuring prompt and effective resolution.
Manage high-priority or escalated cases to swift and satisfactory resolution.
Provide practical and creative solutions to meet customer needs.
Ensure swift resolution with minimal customer impact.
Involve customers in complex problem-solving when appropriate.
Coordinate with multiple teams to ensure aligned solutions.
Maintain resilience and professionalism under pressure.
Follow up post-resolution to confirm customer satisfaction and capture lessons learned.
Maintain regular communication with customers during issue resolution, providing updates and managing expectations.
Handle concerns with empathy, professionalism, and subject-matter expertise.
Anticipate needs and proactively prevent potential issues.

Large Project Order & Delivery Management

Oversee end-to-end delivery of large customer orders, ensuring accuracy, reliability, and quality.
Coordinate with supply chain, logistics, and production teams to address potential delivery risks.
Monitor project timelines and proactively resolve bottlenecks to ensure on-time completion.
Track key order metrics and report on progress to management and clients.

Partner with internal teams (sales, channel support, operations, logistics) to deliver exceptional customer experiences.
Lead or participate in special projects aimed at improving service delivery, order processes, or customer satisfaction.
Develop and share best practices for resolution and fulfilment management.

Problem Solving & Continuous Improvement

Conduct root cause analysis to prevent repeat issues.
Use lean tools to problem solve long term countermeasures.
Commit to continuous improvement by learning from customer feedback and past experiences.
Identify waste in the work processes and implement improvements to reduce

Professional Standards

Communicate with clarity, courtesy, and professional etiquette across all channels.
Apply a customer-first approach to all decisions and actions.
Maintain consistency in service tone, quality, and accuracy.
Protect customer confidentiality and handle sensitive information with discretion.
Demonstrate attention to detail in all communications and deliverables.
Ensure timely responses and adherence to deadlines.
Actively listen to fully understand customer needs.
Share insights and knowledge for cross-functional support.
Present a polished and professional image in all interactions.

Skills & Experience Required

Proven experience in customer service, client account management, or a related role in a global or fast-paced environment.
Strong problem-solving and decision-making skills.
Excellent written and verbal communication skills.
Ability to collaborate across teams and regions.
Strong organisational skills with attention to detail.
Proficient in CRM systems, communication platforms, and productivity tools.
Able to remain composed under pressure and manage multiple priorities.
Strong communication and interpersonal skills.
Ability to manage multiple customer requests simultaneously.
Attention to detail and commitment to deadlines.

Key Competencies

Customer Focus
Accountability & Ownership
Proactive Thinking
Collaboration & Teamwork
Resilience
Innovation & Continuous Improvement

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].

Apply Now

Refine Your Search

client services occupations jobs in chippenham, wil

Snr Customer Care & Resolutions Specialist

After Sales Support Coordinator

Accountant - Client Services & Communications

Key Account executive

Onboarding Coordinator

Protection Retentions Handler

Client Services Administrator - 12 Month Fixed Term Contract

Client Success Manager

Customer Service Advisor

Client Relationship Partner

Account Manager

Client Relationship Executive

Sr Customer Success Manager

Remarketing & Defleet Administrator

Client Partner

Platform Delivery Specialist

Customer Support Specialist

Customer Experience Agent

Customer Service Advisor (Fleet Care)

Customer service executive

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