Service desk coordinator Work, Jobs in Fobbing, Ess (with Salaries)

Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
10d
Dental Treatment Coordinator
COCO Dental Rochester —Rochester
- £26,436 - £55,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Front Desk and Office Coordinator (Student Union)
Anglia Ruskin University —Chelmsford
- £15,351.20 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
4d
Campaign Coordinator
LEWIS —London
- Social media management
- English
- School
- Referral programme
Assistant, People Services (9-month FTC)
Bryan Cave Leighton Paisner LLP —London
- Microsoft Word
- Microsoft Outlook
- Computer literacy
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
People Operations Manager
Moneybox —London
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
IT Service Coordinator
TOM Digital Technologies Ltd —London
- £3,800 - £4,800 a month
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
HR Coordinator
HTB Group —London
- £29,000 - £31,000 a year
- Full-time
- Hybrid work
- Salesforce
- Administrative experience
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Treatment Coordinator
Pinn Dental Practice —London
- £12.71 - £14.00 a year
- Part-time
- Hospitality
- Customer service
- Hotel
- Annual leave
Quick apply
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Bachelor's degree
- Front desk
- Business
Quick apply
Front Desk and Office Coordinator
ARU Students' Union —Chelmsford
- £15,351.20 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
5d
Facilities Coordinator
PKF Littlejohn —London
- Front desk
Facilities Coordinator
PKF Littlejohn —London
- Full-time
- Front desk
- Annual leave
Moves & Changes Coordinator
CBRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
2d
Workplace Coordinator
CBRE —London
- Full-time
- Hospitality
- Front desk
2d
School Lettings Assistant/Customer Service Assistant
School Space —London
- £12.75 an hour
- 8 hour shift
- Communication skills
- School
- Annual leave
Quick apply
2d
Japan Desk Client Liaison Coordinator
Savills —London
- Full-time
- Annual leave
Corporate Services Operations Coordinator
CMC Markets —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
Hospitality/Event Coordinator - Live Events!
Convene Hospitality Group —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply

I want to receive the latest job alerts for service desk coordinator in fobbing, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Support Case Coordinator

Vusion
London

Quick apply

Job details

Full-time
10 days ago

Qualifications

Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Zendesk
Ticket management systems
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Time management

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Technologies for Positive Commerce | Vusion

Job Description

We’re looking for a Support Case Coordinator to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and enjoys taking ownership of support cases from start to finish.

In this role, you will be supporting our growing UK&I region. You’ll act as the key point of contact for customers throughout their support journey, ensuring they are kept informed, expectations are managed, and issues progress efficiently towards resolution. Working closely with Technical Support, Engineering, Field Services and Customer Success teams, you’ll play a vital role in delivering an outstanding customer experience through proactive communication, effective coordination and strong case ownership.

Key Responsibilities

Customer Communication

Proactively contact customers regarding open support tickets to provide updates and manage expectations.
Build positive relationships with customers through professional, empathetic and timely communication.
Ensure customers are regularly informed, even when there is no significant progress to report.
Gather additional information from customers to assist with issue resolution.
Escalate customer concerns appropriately while maintaining ownership of the customer relationship.

Ticket Management

Monitor support queues and identify tickets requiring customer follow-up.
Review ageing tickets and ensure appropriate action is taken.
Chase internal teams and third-party suppliers for updates.
Ensure ticket information is accurate, complete and up to date.
Prioritise tickets based on urgency, SLA commitments and business impact.
Close tickets promptly once customer confirmation has been received.

Service Coordination

Liaise with Technical Support, Field Services, Engineering and Customer Success teams.
Coordinate customer appointments where required.
Ensure engineers have the necessary information before attending site.
Monitor outstanding actions and ensure agreed timescales are achieved.

Customer Experience

Deliver outstanding customer service on every interaction.
Identify opportunities to improve customer satisfaction.
Recognise customers at risk of dissatisfaction and take proactive action.
Collect customer feedback where appropriate.
Act as the customer's advocate within the business.

Reporting & Administration

Produce reports on ticket status and ageing.
Identify trends in recurring customer issues.
Highlight process improvements to management.
Maintain accurate customer records within CRM and ticketing systems.
Support SLA reporting and performance metrics.

Qualifications

Essential

Previous experience in a customer service or customer support role.
Excellent telephone manner with confidence speaking to customers.
Outstanding written communication skills.
Strong organisational and time management skills.
Experience managing multiple priorities simultaneously.
Ability to work independently and take ownership.
Strong attention to detail.
Experience using CRM or helpdesk ticketing systems.
Good Microsoft Office skills (Excel, Outlook, Word and Teams).

Desirable

Experience within IT, retail technology or field service environments.
Knowledge of service desk processes.
Understanding of Service Level Agreements (SLAs).
Experience with Zendesk, Freshdesk, ServiceNow, Jira or similar ticket management systems.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

Quick apply

Refine Your Search

service desk coordinator jobs in fobbing, ess

Support Case Coordinator

Dental Treatment Coordinator

Front Desk and Office Coordinator (Student Union)

Campaign Coordinator

Assistant, People Services (9-month FTC)

D2C Head of Customer Experience

People Operations Manager

IT Service Coordinator

HR Coordinator

Treatment Coordinator

Senior Facilities Coordinator

Front Desk and Office Coordinator

Facilities Coordinator

Facilities Coordinator

Moves & Changes Coordinator

Workplace Coordinator

School Lettings Assistant/Customer Service Assistant

Japan Desk Client Liaison Coordinator

Corporate Services Operations Coordinator

Hospitality/Event Coordinator - Live Events!

I want to receive the latest job alerts for service desk coordinator in fobbing, ess

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected