It support technician Work, Jobs in Carcroft, Syk (with Salaries)

IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
IT Technician
FluidOne —Sheffield
- Up to £30,000 a year
- Full-time
- Computer networking
- Organisational skills
- In-person
- Employee assistance programme
Quick apply
21h
IT Service Desk Analyst
Stoneacre —Doncaster
- £25,000 - £30,000 a year
- Full-time
- IT
- Communication skills
Quick apply
Cluster IT Technician
INOVA Multi Academy Trust —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- School
- Free parking
- Health & wellbeing programme
Quick apply
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Second Line IT Support Engineer
The Progeny Group Limited —Leeds
- Up to £32,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
3d
IT Support Engineer (Operations)
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
14d
Technical Operations Support
Great Bear —Worksop
- Up to £28,318 a year
- Full-time
- Maintenance
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Lead
Social Work England —Sheffield
- £38,898 - £41,211 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Time management
- Annual leave
- Life insurance
13d
IT Support Coordinator
Openwork UK Ltd —Leeds
- Up to £32,500 a year
- Hybrid work
3d
IT SUPPORT APPRENTICESHIP
AFP Technology Ltd —Leeds
- £13,544 - £21,904 a year
- Full-time
- Azure
- No experience needed
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
1d
End User Support Analyst
Howdens Joinery Co. —Howden
- Full-time
- Continuous improvement
- Travel
- In-person
- Employee assistance programme
- Employee discount
2d
Technical Support Supervisor
Celeste Digital Solutions Ltd —Leeds
- £3,300 - £4,800 a month
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
- Sick pay
Quick apply
8d
IT Field Service Engineer
Smart IT —Leeds
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Work from home
Quick apply
8d
IT Hardware Technician
Chaps IT Recycling LTD —Sheffield
- £26,000 - £28,000 a year
- Overtime
- CRM software
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
14d
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Time management
7d
IT Service Desk Engineer (Worksop)
Vernacare International Ltd —Worksop
- Up to £30,000 a year
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14h
IT Support Apprentice
QA Apprenticeships —Doncaster
- £15,600 a year
- Full-time
- Communication skills
- Time management
1st Line Support Analyst
Debenhams Group —Tinsley
- Full-time
- Customer service
- Communication skills
Quick apply
22h

I want to receive the latest job alerts for it support technician in carcroft, syk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Analyst

DFS -
Doncaster

Quick apply

Job details

8 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Technical troubleshooting
Desktop support
Incident management
Ticket management
Analysis skills
Technical support incident logging
Mobile device management
Customer support
IT incident logging
Root cause analysis
Leadership
Incident log maintenance
Mobile devices

Full job description

Job Introduction

About the role

As an IT Service Desk Analyst, you’ll be the first point of contact for technical support across DFS. You’ll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. You’ll bring together your technical know-how with a people-first approach to problem-solving.

This is an office-based role, with the shift pattern being 8 am-6 pm Monday to Friday, with the occasional weekend work involved.

What you’ll be responsible for

Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards.
Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination.
Resolving incidents/problems quickly and accurately, raising the bar for support excellence, and preventing recurrence.
Escalating complex issues to the appropriate specialist teams, ensuring a smooth and effective handover.
Working comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable.
Preparing laptops, desktops, and mobile devices with precision, ready for colleagues to hit the ground running.
Keeping support tickets updated with clear, concise notes right through to resolution.
Working within a Team to collaborate to solve problems/incidents and prevent recurrence

This is an onsite role that will involve working weekends on a rota

We’re looking for someone who has

At least 12 months’ experience in a Service Desk or end-user support role
Active Directory experience, basic user setup and administration
Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, macOS and Android.
Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues
Experience with ITSM platforms, Jira Service Management, or other recognised tools
A customer service mindset. Someone who is friendly, approachable, and empathetic.
Great attention to detail and has the ability to record information accurately.
Problem solving capabilities, and is able to identify root causes, not just symptoms.
Strong analytical thinking, the ability to think outside the box, seeing problems and incidents from a different angle.
A positive attitude, a willingness to learn and optimism.
The desire to take accountability, taking ownership of your work and delivering reliable results with a high degree of detail.

Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.

Room to grow

Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.

From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.

For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.

Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.

Our DFS Group benefits

We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:

22 days holiday, plus the option to buy up to 5 more
Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year
Health cash plan from £2 a month, with everyday cashback
Employee Assistance Programme for support when you need it
Extras like flu vouchers, menopause support and health check
Pension with company contributions
Life assurance for peace of mind
Sharesave scheme to save each month and invest in our future
Structured induction from day one
Access to our Learning Hub and skills workshops
Leadership development and apprenticeship programmes
30% colleague discount, plus 15% for friends and family, three times a year
Discounts and cashback at hundreds of retailers
SmartTech scheme to buy tech up to £1,000 through salary sacrifice
Cycle to Work scheme for bikes and accessories up to £1,500
Electric vehicle lease scheme with Octopus to help you save and reduce your impact
One paid volunteering day each year

Equal opportunities

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.

We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.

If your experience does not quite match every part of the role, we’d still love to hear from you.

If you need any adjustments or additional support during the application process, please contact our Talent Team at [email protected] and we will be happy to help.

Quick apply

Refine Your Search

it support technician jobs in carcroft, syk

IT Service Desk Analyst

IT Support Analyst -2nd Line

IT Technician

IT Service Desk Analyst

Cluster IT Technician

1st-2nd Line IT Support Engineer

Second Line IT Support Engineer

IT Support Engineer (Operations)

Technical Operations Support

IT Service Desk Lead

IT Support Coordinator

IT SUPPORT APPRENTICESHIP

End User Support Analyst

Technical Support Supervisor

IT Field Service Engineer

IT Hardware Technician

NOC/NSCC Technician I

IT Service Desk Engineer (Worksop)

IT Support Apprentice

1st Line Support Analyst

I want to receive the latest job alerts for it support technician in carcroft, syk

Related Searches

Explore jobs in more locations

About the role

What you’ll be responsible for

We’re looking for someone who has

Our DFS Group benefits

Equal opportunities

Jobseeker tools

Employer Tools

Browse

Stay Connected