Client services occupations Work, Jobs in Denny, Fal (with Salaries)

SME Customer Success Advisor
Superscript —Glasgow
- Hybrid work
- Sales
- Customer service
- Communication skills
Account Coordinator
JLL —Glasgow
- Microsoft Office
Service Administrator
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
Quick apply
Customer Service Advisor
Klinger UK Ltd —Grangemouth
- £28,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
10d
Client Services Coordinator
triSaaS (Hygenisys) —Edinburgh
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
4d
Customer Service Advisor
Etex Group —Stirling
- Customer service
- ERP systems
- Microsoft Office
Customer Services Advisor
Hydrasun Ltd —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
Client Service Specialist
Howden Group Holdings —Glasgow
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Client Service Executive
Barclays —Glasgow
- Customer service
- Administrative experience
- Organisational skills
4d
Service Helpdesk Admin Support
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Microsoft Word
- Accounting
- Organisational skills
Quick apply
Sales Co-ordinator
Fleet Alliance —Glasgow
- Full-time
- Sales
- IT
- Gym membership
Quick apply
Client Experience Specialist
Go Swag —Glasgow
- £25,000 a year
- Hybrid work
- Communication skills
4d
Customer Retention Executive
MATIC MEDIA SERVICES LTD T/A Graphic Warehouse —Coatbridge
- £28,053 - £34,000 a year
- Full-time
- In-person
Quick apply
5d
Golf Retailer Support Executive
Shot Scope Technologies —Livingston
- From £25,420 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Work from home
Quick apply
12d
Customer Retention Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Sales
- Customer service
- Contracts
8d
Customer Service Coordinator
Johnson Controls —Bellshill
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer Success Manager
Spire Global —Glasgow
- Hybrid work
- Sales
- Salesforce
- English
- Employee stock purchase plan
- Annual leave
9d
Account Coordinator
Berlin Packaging —Newbridge
- From £26,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Success Manager
Spire —Glasgow
- Hybrid work
- Sales
- Salesforce
- English
- Employee stock purchase plan
- Annual leave
9d

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SME Customer Success Advisor

Superscript -
Glasgow

Apply Now

Job details

Benefits

Private dental insurance
Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Sales
Customer service
Communication skills

Full job description

About the role

As a SME Customer Success Advisor at Superscript, you will play a pivotal role in shaping and delivering an outstanding customer experience within a fast-paced SME insurance environment.

This is a hands-on position suited to a customer success professional who thrives on problem solving, continuous improvement, and customer advocacy.

You will be responsible for managing complex customer interactions, resolving escalated issues, and ensuring seamless service delivery. Working closely with a collaborative team of customer success executives you will help maintain high service standards while contributing to the evolution of customer service strategy, processes, and performance.

What you'll get up to:

Manage escalated customer enquiries, complaints, and complex cases with professionalism and urgency.
Identify root causes of customer issues and implement effective, long term solutions.
Collaborate cross functionally with underwriting, operations, and other teams to resolve customer challenges.
Provide hands-on support during peak periods or team absence to ensure SLAs and customer experience standards are consistently met.
Analyse existing customer service processes to identify inefficiencies and improvement opportunities.
Design and implement workflow enhancements to optimise service delivery and reduce response times.
Leverage data, KPIs, and customer insights to drive continuous improvement initiatives.
Contribute to the development of scalable customer success strategies aligned with business growth.
Ensure all customer interactions comply with company policies, FCA regulations, and industry standards.
Monitor service quality and adherence to internal guidelines, implementing corrective actions where required.
Stay up to date with changes in insurance regulations, products, and best practices.
Promote a culture of continuous learning, accountability, and customer-centricity.
Respond promptly to inquiries and leads generated through various channels.
Listen to client needs and provide information on available insurance products.
Conduct thorough needs assessments to understand potential clients' insurance requirements.
Provide clear and concise information about our insurance products and services.
Guide clients through the process, ensuring a seamless onboarding experience.
Utilise effective sales techniques to negotiate terms and close deals.
Overcome objections and address concerns to secure new business.
Meet or exceed monthly and quarterly sales targets.
Manage and update the outbound sales pipeline to track progress and prioritise follow-ups.

About you:

Proven experience in a Customer Success, Customer Service, or Client Support role, ideally within insurance or a regulated industry.
Strong understanding of insurance products, policies, and regulatory frameworks (preferred).
Demonstrated ability to manage complex customer issues and escalations effectively.
Excellent communication and interpersonal skills, with a customer first mindset.
Analytical thinker with experience using data to drive decisions and process improvements.
Comfortable working with multiple systems and adapting to new technologies.
Ability to influence, support, and motivate peers within a small team environment.
Highly organised with strong attention to detail and a proactive approach.

In return, we offer you:

A competitive salary and the ability to grow your career
25 days holiday - so there’s plenty of time for work, rest and play
Hybrid way of working for the perfect work / life balance
Vitality private health and dental insurance
Added benefits including competitive pension and salary sacrifice
Access to financial wellbeing platform Mintago
Full access to Spill, our mental health platform
Cycle to work scheme
Fun and modern office environment with regular team social events
Glasgow City Centre location

Apply Now

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client services occupations jobs in denny, fal

SME Customer Success Advisor

Account Coordinator

Service Administrator

Customer Service Advisor

Client Services Coordinator

Customer Service Advisor

Customer Services Advisor

Client Service Specialist

Customer Success Manager

Client Service Executive

Service Helpdesk Admin Support

Sales Co-ordinator

Client Experience Specialist

Customer Retention Executive

Golf Retailer Support Executive

Customer Retention Executive - Glasgow

Customer Service Coordinator

Customer Success Manager

Account Coordinator

Customer Success Manager

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