Claims manager Work, Jobs in Guildford, Sry (with Salaries)

Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Manager, Customer Service
Enovis —Guildford
- Full-time
Senior Customer Relations Executive
4th Dimension Innovation Ltd —Egham
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
Quick apply
7d
Customer Support Advisor (Early Years / Nursery Funding Software)
Funding Loop —Woking
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Organisational skills
- Work from home
- Sick pay
Quick apply
3d
Projects Coordinator (Part Time)
Indesign Bathrooms & Kitchens —Richmond
- £29,250 - £34,125 a year
- Part-time
- English
- Administrative experience
- In-person
Quick apply
2d
Broker BDM : Insurance Claims
Allpropertyclaims Ltd —London
- £50,000 - £67,500 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Recruitment Officer
Grandir UK —Basingstoke
- £30,000 a year
- SharePoint
- In-person
- Annual leave
- Employee discount
Quick apply
Service Advisor
Field's Car Centre —Woking
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Clinical Practice Manager
SEON Vision —Kingston upon Thames
- £50,000 - £55,000 a year
- Full-time
- Management
- Inventory control
- Business development
- Free parking
- Annual leave
Quick apply
Insurance Repairs Surveyor - Contracts Manager
Allpropertyclaims Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
Quick apply
9d
Sustainability & Compliance Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Quality control
Quick apply
14h
Case Management Specialist
LRG —Camberley
- £30,000 a year
- Remote
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
Assistant Commercial Manager
Pinnacle Group —London
- £40,000 - £45,000 a year
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Brand Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Quality control
- SharePoint
- In-person
Quick apply
14h
Account Manager - Whey
Saputo Inc. —Weybridge
- Full-time
- Hybrid work
- Sales
- Analysis skills
- In-person
- Free parking
- Work from home
Project Manager
Saputo Inc. —Weybridge
- Full-time
- Project management
- Travel
- Communication skills
- Free parking
- Work from home
Instanda Project Manager
FalconSmartIT —Guildford
- Full-time
- Hybrid work
- Communication skills
Quick apply
Claims Specialist
Aon Corporation —Redhill
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
9d
Operations Manager
M Group —Crawley
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Operation Assistant--Customer Claim
TP-Link UK Ltd —Reading
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
12h

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Customer Service Advisor

Zentiva Group, a.s. -
Guildford

Apply Now

Job details

Full-time

Qualifications

Sales
Customer service
SAP
Supply chain
ERP systems
ATS
Microsoft Office
IT support
Communication skills
A Level

Full job description

Position Purpose:

To provide a first-class customer enquiry service, with a strong focus on managing orders, product information, and claims. The role works proactively with customers to support initiatives that add value to the overall sales proposition and ensures a strong understanding of the Commercial Customer’s needs in a rapidly changing environment.

Key Responsibilities and Duties:

Customer Contact Management

Respond professionally and within agreed timelines to phone and email enquiries.
Handle requests related to product information, invoice queries, and general company information.

Order Processing

Receive and process customer orders via EDI, email, and phone.
Upload pricing information and resolve pricing discrepancies.
Remove order blocks (including EDI blocks) to ensure efficient processing with logistics partners.
Work cross-functionally to mitigate supply constraints and out-of-stock challenges.
Apply audit controls to ensure compliance with trading terms, credit checks, and authorised pricing.
Liaise with logistics partners to ensure service and control requirements are met.

Claims Processing

Record and manage invoice claims and payment disputes through to resolution.
Monitor claim reason codes and support continuous process improvements internally and with customers.

Key Account Development

Act as a key link between assigned customers and the Account Manager.
Manage and share stock information with customers.
Monitor customer websites (where applicable) to track product availability.
Maintain an accurate and up-to-date customer account database.

Business Initiatives

Support and implement customer-focused initiatives based on feedback from the Annual Customer Survey.
Identify and share best practices to improve overall customer service.

SOP Maintenance

Ensure Standard Operating Procedures (SOPs) are in place and updated to reflect current operations.

Other Responsibilities

Follow GxP principles and complete required training.
Adhere to Health, Safety, and Environmental policies (ESMS).
Report any pharmacovigilance-related information as required.
Comply with all internal policies, including the Code of Ethics.

Key Working Relationships

Collaborate internally with Supply Chain, Customer Service, Commercial teams, Finance, IT, Quality, Medical Information, and the General Manager.
Build and maintain strong relationships with customers, logistics partners (3PL), and IT support teams.

Qualifications & Required Skills:

Education & Training

Educated to A-level or equivalent professional qualification.
Proficiency in MS Office.
SAP experience is desirable.

Professional Skills & Knowledge

Strong communication and listening skills.
High attention to detail and accuracy.
Organised and able to prioritise workload effectively.
Self-driven and proactive, with a hands-on approach.
Adaptable with strong problem-solving skills.
Passionate about delivering excellent customer service.
A collaborative team player with a positive mindset.

Experience

Previous experience in a customer-facing or supply chain environment is desirable.
Experience in the pharmaceutical industry is an advantage.
Familiarity with ERP systems is beneficial.

Our Recruitment Process:

To be considered for this role, please apply via our Applicant Tracking System and refrain from sending your CV by email. After the application period closes, our Recruitment team will review all applications against the role requirements. Successful candidates will be contacted for an initial screening interview, followed by further discussions with hiring managers. Candidates who are not selected will be informed in writing.

Diversity & Inclusion at Zentiva:

Diversity is a fact. Inclusion is an act @Zentiva.

At Zentiva, we are a team of 5000 unique talents united by our purpose to provide health and wellbeing for all generations. We are committed to creating a workplace where everyone feels valued, can be themselves, and can contribute fully. We welcome applications from all qualified candidates, regardless of background, beliefs, or life experiences.

Apply Now

Refine Your Search

claims manager jobs in guildford, sry

Customer Service Advisor

Manager, Customer Service

Senior Customer Relations Executive

Customer Support Advisor (Early Years / Nursery Funding Software)

Projects Coordinator (Part Time)

Broker BDM : Insurance Claims

Recruitment Officer

Service Advisor

Clinical Practice Manager

Insurance Repairs Surveyor - Contracts Manager

Sustainability & Compliance Manager

Case Management Specialist

Assistant Commercial Manager

Brand Manager

Account Manager - Whey

Project Manager

Instanda Project Manager

Claims Specialist

Operations Manager

Operation Assistant--Customer Claim

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