What We Need
Corpay is currently looking to hire a Collections Officer on a permanent basis within our Fleetcor Europe division. This position falls under our IVP line of business and is located in our Ipswich office. In this role, you will be managing and recovering returned Direct Debit payments across multiple lines of business within Corpay, ensuring prompt resolution of overdue balances and minimizing bad debt. You will report into Collections Team Leader and regularly collaborate with other teams within the division.
How We Work
As a Collections Officer, Corpay will set you up for success by providing:
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Assigned workspace in the Ipswich office
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Company-issued equipment
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Formal, hands-on training
Role Responsibilities
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Ensuring accurate ledger management always following best practice procedures.
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Recovering unpaid Direct Debits.
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Undertaking timely referral of collection issues to management, as appropriate.
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Building and developing positive relationships with internal and external stakeholders, suppliers and clients.
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Engaging with customers in a professional and empathetic manner to resolve outstanding balances and maintain positive client relationships
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Ensuring customer queries are responded to promptly and accurately, with a ‘correct first time’ approach.
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Maintaining ageing debt within agreed targets, through effective communication and timely follow-up, with guidance and support from management
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Ensuring compliance with Data Protection Act where any payment information is provided.
Qualifications & Skills
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Previous experience within a customer service, operational or administration environment working within agreed service levels.
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Previous credit control collection experience would be preferable.
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Excellent verbal and written communication skills with professional telephone manner.
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Good attention to detail and accuracy.
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Methodical and organized.
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Computer literate, with familiarity of Microsoft Office (or similar).
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Calm and Professional when resolving disputes.
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Cooperative and dependable with an aptitude to work as part of a team.
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Ability to work on own initiative.
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Able to make own decisions and to recognize when to escalate.
Benefits & Perks
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4 X Life insurance
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Pension scheme - 5% employer contribution
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Private Healthcare
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25 days Holiday (plus Holiday Buy/Sell)
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Access to LinkedIn learning
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Free rewards and discounts via Gratitudes
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Career Progression
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#LI-Onsite
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
