Case worker Work, Jobs in Ongar, Ess (with Salaries)

Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
7d
Electoral Registers Assistant
The British Library —St Pancras
- £13,853 - £27,706 a year
- Part-time
- Presentation skills
- Organisational skills
- Communication skills
10d
Project Worker
Single Homeless Project —London
- £29,822.41 - £32,034.46 a year
- Full-time
- Time management
- Annual leave
- Employee discount
Quick apply
Administrator & Theatre Support Worker
Phoenix Hospital Group —Chelmsford
- Organisational skills
- Medical terminology
- Communication skills
- Free parking
Quick apply
Trainee DBT Therapist Lambeth SCPT
South London and Maudsley NHS Foundation Trust —London
- £47,951 - £56,863 a year
- Full-time
- Communication skills
- Teaching
7d
Therapist (Addiction) Sanctuary Lodge
UK Addiction Treatment Centres —Braintree
- £29,000 - £30,000 a year
- Full-time
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
Hidden Harm & Family Support Practitioner
The Children's Society —Chelmsford
- £29,855 a year
- Full-time
- Travel
- Annual leave
7d
Better at Home Call Handler
Watford & Three Rivers Trust —Hertford
- £23,660 a year
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Recovery Coordinator - Homeless Recovery Co-ordinator
Change Grow Live —Whitechapel
- £28,557.79 - £32,802.41 a year
- Remote
- Case management
- Discharge planning
- Training & development
- Employee discount
Hidden Harm and Family Support Practitioner
The Children's Society —Chelmsford
- £29,855.58 a year
- Full-time
- IT
- AI
Experienced Support Worker
Bridgestock Housing Ltd —London
- £12.71 - £13.00 an hour
- Temporary
- Care experience
- Cooking
- In-person
Quick apply
6d
Immigration Caseworker
A J Jones Solicitors —London
- £25,000 - £29,500 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
2d
Family Support Worker
Solace Women's Aid —London
- £29,385 - £32,623 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
3d
Complex Case Recovery Coordinator
Change Grow Live —Whitechapel
- £28,557.79 - £32,802.41 a year
- Training & development
- Time management
- Employee discount
4h
Credit Analyst
Monzo —London
- £59,100 - £79,900 a year
- Remote
- Analysis skills
- Communication skills
- School
- Work from home
- Flexible schedule
3d
Clerk to HM Judges
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
2d
Mental Health Evening Support Worker (Bank) - Mid Essex Sanctuary
Mid and North East Essex Mind —Chelmsford
- £13.05 an hour
- Part-time
- IT
- Communication skills
14d
Facilities Assistant (Test)
Leigh Day —London
- Full-time
- Hybrid work
- Annual leave
Senior Case Manager
Brownbill Associates —London
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Case management
Quick apply
Assistant Hub Officer
HM Revenue and Customs —Stratford
- £31,471 a year
- Part-time
- Hybrid work
- Microsoft Word
- Presentation skills
- Travel
- Work from home
8d

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Support Case Coordinator

Vusion
London

Quick apply

Job details

Full-time
7 days ago

Qualifications

Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Zendesk
Ticket management systems
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Time management

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Technologies for Positive Commerce | Vusion

Job Description

We’re looking for a Support Case Coordinator to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and enjoys taking ownership of support cases from start to finish.

In this role, you will be supporting our growing UK&I region. You’ll act as the key point of contact for customers throughout their support journey, ensuring they are kept informed, expectations are managed, and issues progress efficiently towards resolution. Working closely with Technical Support, Engineering, Field Services and Customer Success teams, you’ll play a vital role in delivering an outstanding customer experience through proactive communication, effective coordination and strong case ownership.

Key Responsibilities

Customer Communication

Proactively contact customers regarding open support tickets to provide updates and manage expectations.
Build positive relationships with customers through professional, empathetic and timely communication.
Ensure customers are regularly informed, even when there is no significant progress to report.
Gather additional information from customers to assist with issue resolution.
Escalate customer concerns appropriately while maintaining ownership of the customer relationship.

Ticket Management

Monitor support queues and identify tickets requiring customer follow-up.
Review ageing tickets and ensure appropriate action is taken.
Chase internal teams and third-party suppliers for updates.
Ensure ticket information is accurate, complete and up to date.
Prioritise tickets based on urgency, SLA commitments and business impact.
Close tickets promptly once customer confirmation has been received.

Service Coordination

Liaise with Technical Support, Field Services, Engineering and Customer Success teams.
Coordinate customer appointments where required.
Ensure engineers have the necessary information before attending site.
Monitor outstanding actions and ensure agreed timescales are achieved.

Customer Experience

Deliver outstanding customer service on every interaction.
Identify opportunities to improve customer satisfaction.
Recognise customers at risk of dissatisfaction and take proactive action.
Collect customer feedback where appropriate.
Act as the customer's advocate within the business.

Reporting & Administration

Produce reports on ticket status and ageing.
Identify trends in recurring customer issues.
Highlight process improvements to management.
Maintain accurate customer records within CRM and ticketing systems.
Support SLA reporting and performance metrics.

Qualifications

Essential

Previous experience in a customer service or customer support role.
Excellent telephone manner with confidence speaking to customers.
Outstanding written communication skills.
Strong organisational and time management skills.
Experience managing multiple priorities simultaneously.
Ability to work independently and take ownership.
Strong attention to detail.
Experience using CRM or helpdesk ticketing systems.
Good Microsoft Office skills (Excel, Outlook, Word and Teams).

Desirable

Experience within IT, retail technology or field service environments.
Knowledge of service desk processes.
Understanding of Service Level Agreements (SLAs).
Experience with Zendesk, Freshdesk, ServiceNow, Jira or similar ticket management systems.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

Quick apply

Refine Your Search

case worker jobs in ongar, ess

Support Case Coordinator

Electoral Registers Assistant

Project Worker

Administrator & Theatre Support Worker

Trainee DBT Therapist Lambeth SCPT

Therapist (Addiction) Sanctuary Lodge

Hidden Harm & Family Support Practitioner

Better at Home Call Handler

Recovery Coordinator - Homeless Recovery Co-ordinator

Hidden Harm and Family Support Practitioner

Experienced Support Worker

Immigration Caseworker

Family Support Worker

Complex Case Recovery Coordinator

Credit Analyst

Clerk to HM Judges

Mental Health Evening Support Worker (Bank) - Mid Essex Sanctuary

Facilities Assistant (Test)

Senior Case Manager

Assistant Hub Officer

I want to receive the latest job alerts for case worker in ongar, ess

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