Agent Work, Jobs in Preston, Eng (with Salaries)

Customer Advisor
ENWL —Preston
- £29,510.04 a year
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
2d
Part-Time Customer Advisor
ENWL —Preston
- £29,510.04 a year
- 8 hour shift
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
2d
Customer Contact Agent
Hippo Motor Group —Blackburn
- From £25,641 a year
- Full-time
- Microsoft Word
- Management
- Sales
- Free parking
- Annual leave
Quick apply
13h
Sales Consultant
dnata —Preston
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Annual leave
Travel Support Advisor Air & Ground
dnata —Preston
- Hotel
- IT
- Communication skills
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- In-person
- Employee assistance programme
- Employee discount
Quick apply
9d
Part Time Property Administrative Assistant
Generations Property Management Ltd —Blackpool
- £13.50 an hour
- Part-time
- Microsoft Office
- In-person
- Phone etiquette
Quick apply
1d
Sales Advisor (Sunday to Thursday - Part time)
Interact CC —Wigan
- £15 an hour
- Part-time
- Bilingual
- Spanish
- English
- Employee assistance programme
- Gym membership
Quick apply
7d
Sales Consultant
dnata Travel —Leyland
- £30,000 - £33,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Annual leave
Sales Agent
Ideal Utilities Ltd —Lytham St. Annes
- £24,784 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Driving
- Free parking
Quick apply
11h
Paralegal- Debt Recovery
Brabners —Preston
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
9d
Sub Agent
MWHTreatment —Preston
- Continuous improvement
- Contracts
- Construction experience
Senior Housing Support Worker (23531)
Barnardo's —Preston
- £28,687 - £37,860 a year
- Hybrid work
- Annual leave
- Employee assistance programme
1d
Property Viewer - Chorley (Part Time)
Ben Rose Estate Agents —Chorley
- £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Driving
- Annual leave
Quick apply
4d
Site Agent
MWHTreatment —Preston
- Customer service
- Contracts
- Construction experience
Estate Agent
Duckworths Estate Agents —Burnley
- From £26,500 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Employee discount
Quick apply
15h
Debt Recovery Agent
Ardent Credit Services Ltd —Liverpool
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
AI Solutions Technician
Seriun —Burnley
- £30,000 - £40,000 a year
- Full-time
- Azure
- SharePoint
- Software development
- Work from home
- Employee discount
Quick apply
11d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Preston
- £3,800 a month
- Full-time
Quick apply
Travel Support Advisor Air & Ground
dnata Travel —Leyland
- Hotel
- IT
- Communication skills

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agent jobs near preston, eng

Customer Advisor

ENWL -
Preston

Apply Now

Job details

Fixed term contract
£29,510.04 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Outbound calling
Signposting to community resources
Communication skills
Time management

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Customer Advisor

This Poisition is a 12 month FTC.

Do you have customer service experience? Are you looking for an exciting new opportunity in Preston? Electricity North West is looking for Customer Advisors in their new Contact Centre.

As a Customer Service Representative, you will be point of contact for our customers, providing a first-class customer experience and ensuring that any queries or issues that may arise are resolved within company and regulatory targets.

You will receive full training to become a multi-skilled agent, able to adapt across varying skillsets including online call blending, back office, general enquiries and complaint case working tasks

As a Customer Advisor, you can expect to:

Receive inbound calls from customers who are potentially vulnerable and have had a power cut. They will need your understanding, support and guidance to help navigate them through this difficult time, by detailed questioning, active listening and managing their expectations as well as setting and agreeing timescales for actions to be performed.

Carry out proactive outbound calls to our customers with vulnerabilities who are on our Extra Care Register to ensure their details are up to date, enabling Electricity North West to offer the best support possible in the event of a power cut. In the event of them being impacted by a fault or Planned Supply Interruption, you will be expected to empathise with their situations and work with the customer to offer appropriate welfare support and advice, signpost them to relevant partners or potential solutions
Gain an understanding of customer issues through detailed questioning and active listening and then managing customer expectations as well as setting and agreeing timescales for actions to be performed
Work with other areas within the business to resolve customer queries and complex customer complaints, using investigative skills to ensure quick and efficient resolution where possible to get to the best outcome for the customer experience
Maintain data cleansing activities and updating of customer records as required.

Shifts within the Contact Centre run Monday to Sunday between 7am and 10pm, working one weekend in four.

To be successful in this role, you will need excellent communication, active listening, strong empathy skills and experience working towards targets. You will also require the following:

Proven customer service experience within a fast paced within a contact centre environment;
Experience dealing with complaints.
Strong organisation and time management skills.
Experience supporting customers with vulnerabilities preferred

Reward & Benefits:

As a vital member of our team and in return for your expertise, inclusive approach and commitment, in addition to salary, we are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
Twenty-five days annual leave plus bank holidays
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

Diversity & Inclusion At Electricity North West, our people important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracin

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [email protected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

agent jobs in preston, eng

Customer Advisor

Part-Time Customer Advisor

Customer Contact Agent

Sales Consultant

Travel Support Advisor Air & Ground

Call Centre Agent

Part Time Property Administrative Assistant

Sales Advisor (Sunday to Thursday - Part time)

Sales Consultant

Sales Agent

Paralegal- Debt Recovery

Sub Agent

Senior Housing Support Worker (23531)

Property Viewer - Chorley (Part Time)

Site Agent

Estate Agent

Debt Recovery Agent

AI Solutions Technician

JUNIOR SALES CONSULTANT

Travel Support Advisor Air & Ground

I want to receive the latest job alerts for agent in preston, eng

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