& communication system technicians Work, Jobs in Willenhall, Wmd (with Salaries)

IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
3d
EV Battery Dismantler
Recyclus Group Ltd —Wolverhampton
- £38,000 - £45,000 a year
- Overtime
- Data entry
- IT
- Computer skills
Quick apply
Duty Manager (Arts Venue)
The Hub at St Mary's —Lichfield
- £14.04 an hour
- Part-time
- Bar
- Management
- Computer literacy
- Annual leave
Quick apply
11d
Junior I.T. Support Technician
Steelstrip Services Ltd —Dudley
- £25,420 - £28,000 a year
- Full-time
- Maintenance
- Scripting
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
10d
Fitter Tester (Aftermarket)
Safran —Wolverhampton
- £45,818.26 a year
- Overtime
- Schematics
- Computer skills
- Annual leave
IT Support Technician
Steelstrip Services Ltd —Dudley
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Databases
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
10d
QA Technician ADCAM
ADCAM —Lichfield
- £15 an hour
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
Quick apply
11d
Quality Technician
ZF —Darlaston
- Up to £35,000 a year
- Continuous improvement
- Quality control
- Communication skills
IT Technician
Epson —Telford
- £27,495 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
SMR Contact Centre Advisor
RAC —Walsall
- £26,509.50 a year
- Weekend availability
- Communication skills
- Free parking
- Employee discount
3d
Quality Technician
ZF Group —Wednesbury
- £35,000 a year
- Full-time
- Continuous improvement
- Quality control
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
IT Development Engineer (Software)
Epson —Telford
- £38,627 - £40,172 a year
- Full-time
- Bachelor's degree
- Mentoring
- Computer networking
Quick apply
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
13d
Junior IT Support Technician
Palletways UK Limited —Lichfield
- £26,500 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
11d
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
IT Technician – Maternity Cover
Sandwell College —West Bromwich
- £17,836.62 - £20,664.69 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
Field Service Technician - Birmingham (6 Month Fixed-Term Contract)
Focal Systems —Birmingham
- £17 an hour
- Weekend availability
- Travel
- Power tools
- Communication skills
- Annual leave
Quick apply
Assistant Accountant
Dearnsdale Fruit —Stafford
- £32,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
DB&T Service Desk Technician
Veolia ES (UK) Limited —Cannock
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
7d
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Computer literacy
- Maintenance
- Windows
Quick apply
5d

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& communication system technicians jobs near willenhall, wmd

IT Service Desk Team Leader

Walsall Housing Group -
Walsall

Apply Now

Job details

Permanent | Full-time
£41,772 - £44,300 a year
3 days ago

Benefits

Annual leave
Company pension

Qualifications

IT team management
Stakeholder liaison
IT service management
Performance management
Organisational skills
Information technology team management
Cybersecurity
Leadership
Team motivation leadership
Communication skills
Help desk

Full job description

Job Introduction

IT Service Desk Team Leader

Salary: £41,772 - £44,300 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Full Time, Permanent, 37 hours per week

Closing Date: 16th August 2026

Interview Date: 25th August 2026 (Teams) and from 2nd September 2026 (In-Person)

At whg, we’re transforming the way we deliver digital services to support our colleagues and customers. We’re looking for an experienced and people-focused IT Service Desk professional who can lead our frontline IT support team and help shape an exceptional service experience across the organisation.

As our IT Service Desk Team Leader, you’ll be responsible for delivering high-quality technical support to colleagues across whg and multiple sites. Leading a team of IT Technicians, you’ll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL-aligned processes.

If you’re passionate about service excellence, thrive in a fast-paced environment, and enjoy developing others while remaining hands-on with technology, we’d love to hear from you.

Main job responsibilities:

Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service.
Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes.
Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels.
Identifying recurring issues and driving improvements through effective problem management.
Supporting the successful transition of system changes, upgrades and enhancements into business-as-usual support.
Overseeing Starter, Mover and Leaver activities to ensure colleagues have the right access, equipment and support from day one.
Managing the full lifecycle of IT assets, including inventory control, security and environmentally responsible disposal.
Maintaining the Service Desk knowledge base and promoting self-service solutions where appropriate.
Producing meaningful service reports, analysing trends and identifying opportunities to improve performance.
Building strong relationships with colleagues, stakeholders and external suppliers to ensure services continue to meet business needs.
Deputising for the IT Service and Operations Manager and Service Delivery Manager when required.

We're looking for someone who has:

Experience leading, mentoring or developing others within a technical team.
A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification or SDI (Service Desk Institute) qualification.
Proven experience working within a busy Service Desk or IT support environment.
Experience delivering against service level agreements and performance measures.
Knowledge of incident, problem, change and asset management processes.
An understanding of cyber security, data protection and compliance requirements.
Excellent communication skills and the ability to explain technical concepts in a way that others understand.
Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
A proactive mindset, using insight and data to drive service improvements.
Willingness to work from our Walsall based head office, this is an on-site based role.
A degree in a technology related discipline is desirable.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

This vacancy is open to both internal and external applicants

Apply Now

Refine Your Search

& communication system technicians jobs in willenhall, wmd

IT Service Desk Team Leader

EV Battery Dismantler

Duty Manager (Arts Venue)

Junior I.T. Support Technician

Fitter Tester (Aftermarket)

IT Support Technician

QA Technician ADCAM

Quality Technician

IT Technician

SMR Contact Centre Advisor

Quality Technician

IT Development Engineer (Software)

2nd Line Support Technician

Junior IT Support Technician

2nd Line IT Support Technician

IT Technician – Maternity Cover

Field Service Technician - Birmingham (6 Month Fixed-Term Contract)

Assistant Accountant

DB&T Service Desk Technician

IT Technician

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