Customer support coordinator Work, Jobs in Ottershaw, Sry (with Salaries)

Customer Services Coordinator
Cochlear Ltd —Addlestone
- Full-time
- Salesforce
- Organisational skills
- Computer skills
- Flexible schedule
- Life insurance
7d
Customer Service Coordinator
The HR Surgery —Thames Ditton
- £28,000 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
Quick apply
Customer Service Coordinator
Johnson Controls —Sunbury
- Rotating shift
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Customer Experience Coordinator
Johnson Controls —Sunbury
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Customer Support Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Employee discount
Quick apply
Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- CRM software
- Spanish
- English
Quick apply
Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
9d
Customer Success Coordinator
CleanCloud —London
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Spanish
- English
- Work from home
- Life insurance
Quick apply
2d
Evening Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Contract - Customer Coordinator
Honda —Bracknell
- Monday to Friday
- Hybrid work
- Organisational skills
- Work from home
Sales and Events Coordinator @ Millbridge Court
Dearborn Studio —Frensham
- Up to £34,000 a year
- Weekend availability
- Bar
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Dental Receptionist/Patient Care Coordinator
PERFECT SMILE —Bracknell
- From £12.71 an hour
- Full-time
- Cleaning
- Computer skills
- In-person
- Employee discount
Quick apply
5d
Operations & Social Media Coordinator
Critchell Construction Ltd —West Byfleet
- £21,000 - £24,000 a year
- Part-time
- Microsoft Word
- Social media management
- Finance
- Free parking
- Flexitime
Quick apply
8d
Communications Office Coordinator
House of Commons UK Parliament —London
- £31,529 - £34,913 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
8d
Sales Coordinator
Light Style London Ltd —Croydon
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Flexitime
- Employee discount
Quick apply
Customer Support Coordinator
QA —London
- Temporary
- Microsoft Word
- Annual leave
- Employee assistance programme
9d
Repairs Co-ordinator (Admin)
PA Housing —Sunbury
- £30,796 - £32,150 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Patient Support Coordinator/ Medical Receptionist
VisitHealth Ltd —London
- From £26,500 a year
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
9d
IT Service Coordinator
TOM Digital Technologies Ltd —London
- £3,800 - £4,800 a month
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d

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Customer Services Coordinator

Cochlear Ltd -
Addlestone

Apply Now

Job details

Full-time
7 days ago

Benefits

Cycle to work scheme
Company pension
Flexible schedule
Life insurance
Referral programme

Qualifications

Technical troubleshooting
Salesforce
ERP software
Microsoft Office Suite
Organisational skills
Computer skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

As a Customer Service Coordinator, you will help deliver an exceptional experience to recipients, customers, clinics and healthcare professionals.

You will act as a first point of contact across multiple channels, supporting customer enquiries, order management, product and connectivity troubleshooting, account administration and service requests.

Working closely with clinical, technical, field and internal support teams, you will ensure customers receive timely, accurate and supportive service while maintaining high standards of data accuracy, privacy and compliance.

What you will do:

Provide first-line customer, product, technical and administrative support to recipients, clinics, customers and healthcare professionals.
Respond to enquiries professionally, resolve issues where possible and escalate more complex technical or clinical questions to the relevant teams.
Support order management, including order confirmation, product availability, invoicing and customer-specific procedures.
Maintain accurate customer, contract, account and order information across relevant systems, including Oracle, Salesforce and other applications.
Support recipient registration, program enrolment, online store onboarding, consent management and welcome information for new recipients.
Assist with after-sales care, shipping, returns, service, repairs, travel program applications and related customer support activities.
Use product knowledge to support troubleshooting across devices, accessories, apps, Bluetooth and connectivity queries.
Handle customer and recipient data securely, ensuring compliance with privacy, GDPR, quality and information security requirements.
Contribute to knowledge management, process improvements and team deliverables while following relevant quality and safety procedures.

About You:

You are customer-focused, empathetic and motivated by providing helpful, professional support.
You communicate clearly and can explain technical information in a way that is easy to understand.
You are organised, accurate and comfortable managing multiple enquiries, systems and priorities at the same time.
You enjoy solving problems, learning about products and working collaboratively with customers, clinics and internal teams.
You are sensitive to the needs of recipients and customers, and you take privacy, confidentiality and compliance seriously.

Required Skills & Experience:

Previous customer service experience or experience in a customer-facing support role.
Strong working knowledge of Microsoft Office applications, particularly Excel
Strong communication skills, with the ability to explain technical information clearly to different audiences.
Experience handling customer enquiries and resolving issues in a professional and timely manner.
Strong administrative and organisational skills, with high accuracy and attention to detail.
Confidence using multiple systems and applications to manage customer information and processes.
Ability to work collaboratively across teams and manage competing priorities.
Strong technical aptitude and willingness to learn and troubleshoot medical devices, mobile applications and connectivity solutions.
Understanding of data privacy, confidentiality, GDPR and information security requirements.

Desired Skills:

Experience supporting healthcare products, medical devices or other technical products.
Knowledge of CRM or ERP systems such as Salesforce, Oracle or SAP.
Experience working in a regulated healthcare, medical device or clinical environment.
Strong customer focus, problem-solving skills and commitment to delivering high-quality customer experience.
Empathy and sensitivity when supporting recipients with diverse needs and circumstances.
Self-motivated, adaptable and able to work effectively in a fast-paced environment.

Location & Working Pattern :

This is a 100% office-based position. Remote working is not available for this role

Why choose us?

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.

Cochlear Offers You:

Competitive salary

25 days holidays (plus UK Bank Holidays)

company pension

flexible working patterns and the possibility to work remotely up to 40% per week

yearly salary review

Pension scheme

Group Life Insurance

Group Income Protection

Employee Referral Bonus

Service Anniversary Reward

Cycle to work scheme

Vitality health care

Medicash cashplan

free use of gym on business park and paid exercise classes available

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!

Equal opportunities

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.

In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

Apply Now

Refine Your Search

customer support coordinator jobs in ottershaw, sry

Customer Services Coordinator

Customer Service Coordinator

Customer Service Coordinator

Customer Experience Coordinator

Customer Support Coordinator

Customer Service Coordinator

Customer Support Coordinator

Support Case Coordinator

Customer Success Coordinator

Evening Customer Service Coordinator

Contract - Customer Coordinator

Sales and Events Coordinator @ Millbridge Court

Dental Receptionist/Patient Care Coordinator

Operations & Social Media Coordinator

Communications Office Coordinator

Sales Coordinator

Customer Support Coordinator

Repairs Co-ordinator (Admin)

Patient Support Coordinator/ Medical Receptionist

IT Service Coordinator

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