Client services occupations Work, Jobs in Rowley Regis, Wmd (with Salaries)

Business Support and Customer Service Specialist
HERMEQ —West Bromwich
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
14d
Sales and Customer Service Manager
N & S Consultants Ltd —Harborne
- £25,420 - £30,000 a year
- Full-time
- CRM software
- Organisational skills
- In-person
Quick apply
10d
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Client Experience & Operations Coordinator
Sinclair Day Accountancy Services —Kempsey
- From £25,000 a year
- Full-time
- In-person
- Office experience
- Free parking
- Life insurance
Quick apply
7d
Customer Service Advisor
Quanex —Wolverhampton
- Full-time
- Salesforce
- IT
- Communication skills
- Employee assistance programme
Quick apply
Transport Customer Services Operator
Maritime Transport —Birmingham
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Pre-Implementation Specialist
TrueCommerce —Coventry
- Remote
- Microsoft Office
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Client Relationship Executive
Centrick —Birmingham
- £23,250 - £25,250 a year
- Full-time
- In-person
- Communication skills
- Sick pay
Quick apply
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
Client Support Executive - Key Accounts
Red Industries —Burntwood
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Customer Service Administrator (Fixed Term)
Busch Vacuum Solutions —Telford
- Free parking
- Annual leave
12h
Apprenticeship Employer Liaison Co-Ordinator
Chartered Institution of Railway Operators —Stafford
- £28,000 a year
- Full-time
- Hybrid work
- Databases
- Administrative experience
- IT
- Free parking
- Health & wellbeing programme
Quick apply
4d
Account Manager – Strategic Accounts
BELFOR UK Ltd —Tamworth
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
12d
Customer Relationship Assistant
Elis —Birmingham
- Call to connect
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Contract Support Administrator
Babcock International —Walsall
- Up to £26,000 a year
- Full-time
- Contracts
- Annual leave
Customer Service Administrator (Fixed Term)
Pfeiffer Vacuum —Telford
- Free parking
- Annual leave
10h
Case Handler
D2S Business Solutions Ltd —Birmingham
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
4d
Client Relationship Assistant
Band Hatton Button LLP —Coventry
- £24,000 - £25,000 a year
- Full-time
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
Key Account Support Executive
Culligan UK limited —Wolverhampton
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Free parking
- Employee assistance programme
Quick apply
5d

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client services occupations jobs near rowley regis, wmd

Business Support and Customer Service Specialist

HERMEQ -
West Bromwich

Quick apply

Job details

Permanent | Full-time
Up to £30,000 a year
14 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Sales
Customer service
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

The Business Support Specialist is responsible for providing outstanding customer service while supporting the wider sales and operational teams. Acting as a key point of contact for customers, you will manage enquiries, process orders, resolve issues, coordinate deliveries and returns, and ensure every customer receives a professional and efficient service.

You will work closely with Sales, Operations, Manufacturing, Transport and Purchasing to ensure customers are kept informed and that any issues are resolved quickly and effectively.

Key Responsibilities

Customer Service

Deliver exceptional customer service across telephone, email and online enquiries.
Build strong relationships with customers through regular communication.
Handle customer queries professionally, providing timely and accurate information.
Manage customer complaints from initial enquiry through to resolution.
Liaise with internal departments to ensure customer issues are resolved quickly.
Keep customers updated throughout the order lifecycle, providing proactive communication regarding delays or changes.
Ensure every customer interaction reflects HERMEQ's high standards of service.

Order Management

Coordinate with Production, Transport and Purchasing to ensure orders are fulfilled on time.
Monitor customer orders through to delivery.
Manage returns, credits and replacement orders where required.
Raise and process return requests in line with company procedures.
Assist with delivery scheduling and customer collection requests.

Sales & Business Support

Customer Account Management

Work closely with customers to understand their requirements and provide suitable solutions.
Support key accounts by ensuring excellent service levels are maintained.

Internal Communication

Act as the link between Sales, Transport, Manufacturing, Warehouse and Purchasing.
Ensure all departments have accurate customer information.
Communicate delivery updates, stock issues and production delays.
Escalate urgent customer issues where appropriate.

Administration

Ensure company systems remain up to date.
Support continuous improvement initiatives across the department.

Key Skills & Experience

Essential

Previous experience within Customer Service, Business Support or Internal Sales.
Excellent communication skills, both written and verbal.
Strong organisational and time management skills.
Ability to multitask in a fast-paced environment.
Excellent attention to detail.
Confident using Microsoft Office, particularly Excel and Outlook.
Strong problem-solving skills with the ability to remain calm under pressure.
Professional and positive attitude.
Ability to work effectively as part of a team.

Hours of Work - Monday to Friday 8am until 5pm

Pay: Up to £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in rowley regis, wmd

Business Support and Customer Service Specialist

Sales and Customer Service Manager

Customer Support Coordinator

Customer Service Coordinator

Client Experience & Operations Coordinator

Customer Service Advisor

Transport Customer Services Operator

Pre-Implementation Specialist

Client Relationship Executive

Client Services Representative

Client Support Executive - Key Accounts

Customer Service Administrator (Fixed Term)

Apprenticeship Employer Liaison Co-Ordinator

Account Manager – Strategic Accounts

Customer Relationship Assistant

Contract Support Administrator

Customer Service Administrator (Fixed Term)

Case Handler

Client Relationship Assistant

Key Account Support Executive

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