Support engineer Work, Jobs in Crowborough, Esx (with Salaries)

Field Service Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Engineering
- Life insurance
- Sick pay
Quick apply
11d
Apprentice CNC Machining Technician
Air Engineering Group —Forest Row
- £23,793.12 a year
- Full-time
- Computer literacy
- Writing skills
- Analysis skills
- Employee assistance programme
Quick apply
7d
Document Controller
Bridges Electrical Engineers —Crowborough
- Full-time
- SharePoint
- Employee discount
- Referral programme
Quick apply
Medical Device Service and Repair Operative
Intermedical (UK) Ltd. —Aylesford
- £25,000 - £27,000 a year
- Full-time
- Organisational skills
- In-person
- Free parking
Quick apply
Apprentice Electrical Engineer
ISS Facility Services —Tonbridge
- £26,436.80 - £27,262.95 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
6d
3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
1d
Quality Engineer
Servomex —Crowborough
- £40,000 - £50,000 a year
- Full-time
- Engineering
- In-person
- Mechanical knowledge
- Free parking
- Annual leave
Field Service Engineer
Clearwell Mobility —Burgess Hill
- £30,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Employee discount
Quick apply
7d
Facilities Service Desk Team leader (Maternity Cover) Full time
Poyntell —Cranbrook
- £32,000 - £34,000 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
Service Engineer
Servomex —Crowborough
- Up to £55,000 a year
- Full-time
- Schematics
- Salesforce
- English
- Annual leave
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
Senior HVAC Engineer
Shivers Group Ltd —Polegate
- £40,000 - £70,000 a year
- Full-time
- Maintenance
- Travel
- HVAC
Quick apply
11d
Procurement Assistant / Warehouse Operative
Carbon3 —Wrotham
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Warehouse experience
- Free parking
Quick apply
12d
Maintenance & Projects Administrator
Amalga Limited —Gatwick Airport
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Annual leave
Quick apply
5d
Design Engineer
Collier Webb Ltd. —Eastbourne
- £30,000 - £33,000 a year
- Full-time
- Sales
- CAD
- Microsoft Office
- Free parking
- Work from home
Quick apply
4d
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
5d
Manufacturing Engineer
Servomex —Crowborough
- £40,000 - £48,000 a year
- Full-time
- Maintenance
- SQL
- C++
- Free parking
- Annual leave
Electromechanical Assembly Operative
Energy Solutions —Aylesford
- £28,000 - £35,000 a year
- Full-time
- Electrical experience
- In-person
- Hand tools
Quick apply
Junior Test Automation Engineer
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Azure
- Java
- SQL
- Annual leave
Subsidence Claims Handler
Trinity Claims —Tonbridge
- £30,000 - £35,000 a year
- Remote
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
13d

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Field Service Support Engineer

Pion Inc
Forest Row

Quick apply

Job details

Permanent | Full-time
£32,000 - £37,000 a year
11 days ago

Benefits

Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Supplier ordering
CRM software
Driving Licence
Engineering
Business processes
Internal department liaison
Quality management
Microsoft Office Suite
Bachelor's degree
Equipment installation and commissioning
Spare parts inventory management
Customer support
Hand tools
Communication skills
Help desk

Full job description

Pion is a scientifically driven instrumentation company with a long-standing legacy in pharmaceutical and biotech innovation. Trusted by leading organizations worldwide, Pion has been supporting drug development teams for decades through differentiated analytical technologies and deep scientific expertise.

While the company has been established for many years, Pion is currently in an exciting phase of transformation. Ongoing product enhancements, portfolio investments and increased operational focus are positioning the company for its next stage of high growth. These advancements are expanding Pion’s relevance across modern drug development workflows and creating new opportunities with both existing and emerging customers.

This is a particularly exciting time to join Pion. The ideal candidate thrives in an environment where individual contributions are visible and directly impact the company’s strategic growth objectives. Operational excellence, scientific rigor and disciplined execution are essential to success.

Summary
The Technical Field Service Support Engineer will provide direct Technical Customer Support to Pion customers and Pion employees as well as provide backup support to the local field service activities.

Essential Functions

1) Provide 1st line remote/virtual technical support & troubleshooting as the first responder for all Pion products and associated accessories and software.

2) Operate as the direct link between Pion customers and Pion employees in all post system sale support activities, including but not limited to Customer Support Case and Work Order creation, service & parts quote creation, quote follow-up, CRM management, and process closure in the CRM.

o Must ensure all Customer Support activities are properly and efficiently recorded and

updated in the CRM to ensure full visibility to the Pion business

3) Act as a critical member of the team in Standard Operation Procedure (SOP) creation, development, deployment, and maintenance.

o Standard Operating Procedure (SOP) documentation creation and maintenance in the procedure database/tools/CRM/repository

o Advice on all Customer Support process efficiency and effectiveness and recommend changes as required.

4) Act as a critical member of the team in the creation, development, deployment, and maintenance of all customer support training documentation

o Train field service personnel (virtually or in-person) on servicing Pion instrumentation as needed.

5) Critical member for all Customer Support Engineers (a.k.a. CSE or Field Service Engineer – FSE) parts management (identification, ordering, reconciliation, etc) activities.

o Will be responsible for parts logistics from part identification to part installation process.

o Will work closely with the Technical Support Specialists, CSEs, and accounts teams to ensure accurate and timely logistical processing of all parts associated with field service activities.

o Coordinate purchasing as needed for bin item spares to maintain field service productivity.

6) Act as a liaison with R&D/Quality Management to properly report, document, process, and categorize all quality-related issues arising from the customer support field team(s).

o Sit in all on escalation reviews.

o Sit in on all RCA/NCR/technical quality review sessions as related to the field activities

7) Monitor, maintain, & update of monthly activity reports for the field service team as required.

8) Will be a critical member of the team that coordinates the implementation and delivery of quality processes.

9) Assist production in documenting, training, and producing (as needed) items essential to equipment sales.

10) Act as a critical member of the Facilities management team as it relates to customer support activities. – ensures that critical customer support elements of the local facility are all in good working order and follow the correct service schedules.

11) Field Service activities on all Pion equipment – including but not limited to repair PM, PV, IQ/OQ, Installation, troubleshooting, commission, etc.

12) Repair Depot activities on all Pion equipment as needed – including but not limited to repair PM, PV, IQ/OQ, Installation, troubleshooting, commission, etc to be completed at any of the designated Pion facilities as required.

13) Record service activities within service management and CRM software.

14) Work within regulated environments.

15) Complete service-related documentation using good documentation practices (cGMP).

Competencies

1. Ability to maintain own schedule with support from various internal teams

2. Excellent customer service skills.

3. Strong mechanical aptitude and use of hand tools.

4. Proficient knowledge of all scientific instrumentation.

5. Excellent organization skills.

6. Ability to keep calm in an ever changing and demanding environment.

7. Ability to work in a fast-paced environment.

8. Ability to manage multiple priorities and switch gears easily.

9. Excellent written and verbal communication skills.

10. Familiarity with ISO procedures

11. Familiarity with IQ/OQ/PM/PV

Travel

The position is office based from the Pion Inc (UK) Ltd office in Forest Row and requires up to 50% domestic and international travel throughout the UK and Europe region with occasional travel to Americas or APAC regions.

Job Requirements

1. Ability to travel up to 50%

2. Ability to work in a manufacturing/production setting across multiple departments.

3. Valid driver’s license and passport

4. Ability to lift 25kgs

Education and Experience

1. University degree in Science or Engineering Fields

2. 2+ years working in a laboratory setting or as a field service representative required

3. 1+ years’ experience with instrument repair/troubleshooting preferred

4. Proficiency with MS Office

This job description is only intended to summarize the duties required of the position and is not all-inclusive. The Technical Field Service Support Engineer may be required to perform other duties as directed.

Pay: £32,000.00-£37,000.00 per year

Benefits:

Company pension
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in crowborough, esx

Field Service Support Engineer

Apprentice CNC Machining Technician

Document Controller

Medical Device Service and Repair Operative

Apprentice Electrical Engineer

3rd Line MSP Service Desk Technician

Quality Engineer

Field Service Engineer

Facilities Service Desk Team leader (Maternity Cover) Full time

Service Engineer

2nd Line Engineer

Senior HVAC Engineer

Procurement Assistant / Warehouse Operative

Maintenance & Projects Administrator

Design Engineer

1st Line Engineer

Manufacturing Engineer

Electromechanical Assembly Operative

Junior Test Automation Engineer

Subsidence Claims Handler

I want to receive the latest job alerts for support engineer in crowborough, esx

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