Patient services lead Work, Jobs in Parbold, Lan (with Salaries)

Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Complaints Resolution Specialist
MCS —Warrington
- £32,112 a year
- Full-time
- Microsoft Word
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
Brain Injury Support Worker (Part time)
Rebound Care and Support Ltd —Prestwich
- £17 - £20 an hour
- Part-time
- In-person
- School
- Annual leave
Quick apply
10d
Complex Care Assistant
Evolve Complex care —St Helens
- £16 an hour
- Full-time
- In-person
- School
- Annual leave
- Referral programme
Quick apply
10d
Skin Therapist and Training Manager
Dr Yusra Clinic —Liverpool
- £35,000 a year
- Full-time
- Travel
- Patient care
- In-person
Quick apply
8d
Deputy Unit Leader and Pre-op Assessment for Ophthalmology
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £39,959 - £48,117 a year
- Weekend availability
- Leadership
- Annual leave
14d
Assistant Manager - Portering
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £28,392 - £31,157 a year
- Full-time
- English
- Hotel
- Annual leave
4d
Senior Therapeutic Support Worker (Driver)
Keys Children —Blackpool
- From £14.45 an hour
- Part-time
- Care plans
- Communication skills
- Annual leave
Quick apply
Global Product Manager - Patient Hygiene (Chorley - Hybrid)
Vernacare International Ltd —Chorley
- Marketing
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Quick apply
9d
Laboratory Quality Lead / Senior Biomedical Scientist (Band 7) — PathTech
Uralensis Innov8 Ltd —Bolton
- £47,810 - £54,710 a year
- Weekend availability
- Laboratory experience
- Master's degree
- Organisational skills
- Free parking
- Flexitime
Quick apply
Probation Service Officer - HMP Preston
HM Prison & Probation Service —Preston
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
10d
MHST Service Lead
Manchester University NHS Foundation Trust —Sale
- £57,528 - £64,750 a year
- Full-time
- University
- AI
- School
14d
Support Worker
Cedar Health and Wellbeing —Leyland
- £13.45 an hour
- Weekend availability
- In-person
- Care plans
- Store discount
- Health & wellbeing programme
Quick apply
14d
Sterile Services Team Leader
East Lancashire Hospitals NHS Trust —Chorley
- £25,760 - £27,476 a year
- Full-time
- Patient care
- Leadership
Hospital Affairs Lead - UK & Ireland (North)
Rhythm Pharmaceuticals —Manchester
- Full-time
- Doctoral degree
- Sales
- Master's degree
Pharmacy Technician
Wigan North PCN —Wigan
- Part-time
- Patient care
- Computer networking
Quick apply
Programme Manager- Children and Young People's Alliance
Alder Hey Children's NHS Foundation Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Project management
- Organisational skills
- Communication skills
10d
Pharmacy Supervising Dispenser / Accuracy Checking Pharmacy Technician
Manor Pharmacy Group —Leigh
- £30,160 - £33,280 a year
- Full-time
- Customer service
- Supervising experience
- Driving
Quick apply
8d
Practice Manager
Bupa Dental Care —Garstang
- Full-time
- Patient care
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Data Systems and Information Officer
East Lancashire Hospitals NHS Trust —Accrington
- £32,073 - £39,043 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d

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Customer Service Team Leader

Chemist4U -
Skelmersdale

Apply Now

Job details

Permanent

Benefits

Free flu jabs
Annual leave
Company pension
Discounted gym membership
Employee discount
Sick pay

Qualifications

Customer service
Analysis skills
Leadership
Communication skills

Full job description

About Chemist4U

Chemist4U is one of the UKs largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers doors.

Join us and be part of a company thats transforming healthcare and making a real difference every day.

Our purpose
Making medication and care faster, simpler and safer so people stay well for longer.

The mission

Empower everyone to take control of their health by providing world class technology and pharmacy services.

Our values: Collaboration • Integrity • Positivity • Growth • Customer centricity

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

About the role

Job type: Permanent
Working Pattern & Hours: MondayFriday between 1:00pm9:30pm, with availability to work one Saturday every four weeks.
Location: Skelmersdale, WN8

As a Customer Service Team Leader at Chemist4U, you will be responsible for leading, inspiring and motivating a team of customer service advisors to achieve outstanding customer outcomes. Your role will be focused on the services we provide to our customers and patients, demonstrating a proactive approach to achieving objectives and motivating your team to excel. The well-being and duty of care for our employees is of upmost importance therefore you will be integral in ensuring a supportive and positive working environment.

Key Responsibilities

In this role, the Customer Service Team Leader will play a vital part in elevating our customer experience. Your main responsibilities will include:

Leading a team of advisors to provide exceptional customer service and post-sales support in line with company values
Empower team members to develop their own decision-making and have a clearly defined pathway for escalations
Maintain accurate and up to date employee records, documenting performance plans and coaching, in line with the company requirements
Have candid conversations and provide constructive feedback, focusing on individual strengths and areas for development, creating a safe space for 360 feedback
Be visible and approachable and make time for informal conversations with team members
Be a champion for personal and professional development within your team, providing opportunities for growth and learning
Conduct regular, structured one-on-one meetings with each team member, discussing wellbeing, performance, progress, and development goals. Ensuring everyone has SMART objectives to work towards
Make informed decisions to manage patient, customer, business, and colleague outcomes
Collaborate with the quality assurance analyst to address concerns and improve service
Foster a culture of continuous learning, encourage your team to embrace new ideas and approaches
Actively seek fresh ideas from both within the organisation and external sources
Develop strong effective working relationships with internal stakeholders using feedback mechanisms to improve customer satisfaction
Work closely as part of the Customer Service leadership team to deliver change to your team effectively
Maintain up-to-date knowledge of products, services and company relevant regulations
Keep detailed and accurate records of customer interactions and transactions
Follow company procedures and all relevant regulatory guidelines.

About You

You are an experienced customer service professional who is passionate about delivering exceptional patient and customer experiences. You thrive in a fast-paced environment and are confident supporting a team that deals with sensitive, health-related queries. With a natural ability to lead, coach, and motivate others, you bring out the best in your team and ensure that every interaction reflects Chemist4Us commitment to safe, trusted, and accessible healthcare.

Qualifications & Experience

The ideal candidate will have experience leading a team with a solid track record of working within frameworks and regulations to achieve positive outcomes. The successful Customer Service Team Leader will possess the following skills and experience:

Effective communication strong inter-personal skills with the ability to adapt communication style to multiple audiences, including within one-to-one discussions and companywide meetings
Pro-active identify issues or concerns, act and have a continuous improvement mindset
Motivational ability to inspire colleagues to do better, recognising and motivating individuals for high engagement
Organised ability to organise your tasks to deliver the day-to-day requirements and can adapt to changes, balancing multiple workloads where required
Analytical ability to understand the company processes, procedures and solve problems effectively
Decision making using judgement to make informed decisions ensuring safeguarding methods are followed
Delegation ability to empower your team to deliver tasks effectively and timely
Empathetic ability to empathise with patients/customers and colleagues in their times of need.

Company benefits

Working with an NHS-focused organisation means doing work that truly matters, every day, youll help make a real, positive impact on the lives of patients across the UK and Ireland. And thats just the start. We also offer:

Discounted gym membership
Pension scheme
Funded training
Enhanced Maternity & Paternity
30 days annual leave, including Christmas Day, Boxing Day, and New Years Day, with all other bank holidays flexible to take at your convenience
Health & Wellbeing benefits
Staff discount
Sick Pay Scheme
Blue light card membership is available
Free seasonal flu vaccination
Regular social events.

Wed love to hear from you, so please apply as soon as possible. The role is open until 6th July 2026, but may close earlier if we receive a high number of applications.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help. You can email [email protected]

At Chemist4U (Innox Trading Ltd), we take your privacy seriously. Any personal data you provide during the application process will be used solely for assessing your suitability for the role, communicating with you, and completing necessary recruitment checks. We only share your information with internal hiring teams and trusted third-party partners involved in the recruitment process. Your data will be retained for up to 12 months, unless you ask us to delete it sooner or provide consent for us to keep it on file longer.
For more information about how we handle candidate data or to exercise your rights, please contact [email protected]

Apply Now

Refine Your Search

patient services lead jobs in parbold, lan

Customer Service Team Leader

Complaints Resolution Specialist

Brain Injury Support Worker (Part time)

Complex Care Assistant

Skin Therapist and Training Manager

Deputy Unit Leader and Pre-op Assessment for Ophthalmology

Assistant Manager - Portering

Senior Therapeutic Support Worker (Driver)

Global Product Manager - Patient Hygiene (Chorley - Hybrid)

Laboratory Quality Lead / Senior Biomedical Scientist (Band 7) — PathTech

Probation Service Officer - HMP Preston

MHST Service Lead

Support Worker

Sterile Services Team Leader

Hospital Affairs Lead - UK & Ireland (North)

Pharmacy Technician

Programme Manager- Children and Young People's Alliance

Pharmacy Supervising Dispenser / Accuracy Checking Pharmacy Technician

Practice Manager

Data Systems and Information Officer

I want to receive the latest job alerts for patient services lead in parbold, lan

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