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Head of Housekeeping

Mercure Blackburn Dunkenhalgh Hotel & Spa -
Accrington

Quick apply

Job details

Full-time
11 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Succession planning
Hotel and accommodations experience
Mentoring junior staff
Performance management
Housekeeping coordination
Hotel housekeeping department experience
Probationary period management
Organisational skills
Professional development mentoring
Budgeting
Training & development
Team motivation leadership
Communication skills
Hospitality management
Rota coordination
COSHH compliance

Full job description

Job Ref: PRO1207

Branch: Mercure Blackburn Dunkenhalgh Hotel Spa

Location: Mercure Blackburn Dunkenhalgh Hotel Spa, Accrington

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 24/07/2026

Closing date: 24/08/2026

Lead the Team Behind Exceptional Guest Experiences

At Mercure Hotels, we know that every memorable guest stay starts with an exceptional housekeeping team. Cleanliness, presentation and attention to detail are at the heart of everything we do, and we're looking for an experienced and inspiring Head of Housekeeping to lead our department. This is a fantastic opportunity for a passionate hospitality professional who thrives on leading people, driving high standards and delivering operational excellence. You'll play a key role in ensuring every guest room and public area reflects the quality, comfort and service our guests expect from Mercure Hotels.

If you are an experienced Housekeeping Manager looking to take the next step in your career, or an established Head of Housekeeping seeking a new challenge, we'd love to hear from you.

The Role

As Head of Housekeeping, you will be responsible for the overall leadership and management of the Housekeeping Department, ensuring the highest standards of cleanliness, presentation and guest satisfaction across bedrooms, public areas, conference facilities and back-of-house areas. Working closely with the General Manager and Heads of Department, you will drive operational excellence, develop high-performing teams and ensure the department operates efficiently while achieving labour, productivity and quality targets. This is a hands-on leadership role where you'll inspire your team, improve performance and create an environment where colleagues can succeed.

Key Responsibilities

Operational Leadership

Lead and manage the day-to-day operation of the Housekeeping Department.
Ensure all guest bedrooms, public areas and back-of-house spaces meet Mercure brand standards.
Deliver consistently high levels of cleanliness, presentation and guest satisfaction.
Conduct regular room inspections and quality audits.
Ensure VIP rooms and priority arrivals are prepared to the highest standard.
Support the successful delivery of weddings, conferences and events.

People Leadership

Recruit, onboard, train and develop housekeeping colleagues.
Coach, mentor and support Supervisors and Team Leaders.
Conduct probation reviews, one-to-one meetings and performance reviews.
Build a positive, inclusive and engaged team culture.
Manage employee performance fairly and consistently.
Support succession planning and career development.

Operational Planning

Prepare departmental rotas based on occupancy and business demand.
Manage labour costs while maintaining excellent service levels.
Monitor productivity and room turnaround times.
Work closely with Reception to prioritise arrivals and departures.
Collaborate with Maintenance to ensure rooms are returned to service quickly.

Compliance Quality

Ensure compliance with Health Safety legislation.
Maintain COSHH compliance and safe working practices.
Conduct departmental risk assessments.
Ensure housekeeping equipment is maintained and used safely.
Support hotel compliance audits and brand inspections.
Ensure linen, chemicals and supplies are managed safely.

Guest Experience

Resolve guest concerns professionally and promptly.
Drive continuous improvements in guest satisfaction scores.
Promote a culture of attention to detail and exceptional hospitality.
Support guest recovery and service excellence initiatives.

Essential Skills Experience

Previous experience as a Head of Housekeeping, Housekeeping Manager or Senior Housekeeping Leader.
Experience within a hotel environment.
Proven ability to lead, motivate and develop large housekeeping teams.
Strong knowledge of housekeeping operations and quality standards.
Excellent communication and people management skills.
Experience managing departmental budgets and labour costs.
Strong organisational and planning skills.
Experience using hotel property management systems.
Good knowledge of Health Safety, COSHH and risk assessments.
Ability to manage multiple priorities in a fast-paced environment.
Excellent attention to detail.
Right to work in the UK.

What We Offer

At Mercure Hotels, we invest in our people because we know they are the key to delivering outstanding guest experiences.

As part of our team, you'll receive:

Competitive salary
Performance-related bonus (where applicable)
Complimentary meals whilst on duty
Discounted hotel stays for you, your family and friends
Career progression opportunities across Providence Hotels
Ongoing leadership development and management training
Employee Assistance Programme (confidential wellbeing support)
Company pension scheme
28 days' annual leave (including bank holidays)
Employee referral bonus scheme
Recognition and reward programmes
Uniform provided
Employee discounts across participating hotels
Free on-site parking (where available)
A supportive, collaborative and inclusive working environment

Apply Today

If you're passionate about hospitality, enjoy leading high-performing teams and are committed to delivering exceptional cleanliness and guest satisfaction, we'd love to hear from you. Apply today with your CV and become part of the team at Mercure Hotels.

Mercure Blackburn Dunkenhalgh Hotel Spa

At Mercure Blackburn Dunkenhalgh Hotel Spa, we believe a great career starts with feeling valued, supported and inspired every single day.

We're passionate about creating memorable experiences for our guests, and that starts with creating a great experience for our people. Whether you're launching your hospitality career or taking the next step, you'll be part of a welcoming team where your ideas matter, your development is supported and your contribution is recognised.

No two days are the same. You'll have the opportunity to learn new skills, build meaningful relationships and make a real impact while working in one of Lancashire's most iconic hotel and spa destinations.

Our hotel offers 175 beautifully appointed bedrooms, The Cameo Restaurant serving breakfast, lunch and dinner seven days a week, alongside our busy lounge bar and outdoor terrace. With 16 versatile meeting and event spaces, we host everything from corporate conferences and gala dinners to spectacular weddings and celebrations. Our Health Club Spa, complete with a swimming pool, gym and eight treatment rooms, gives guests the perfect place to relax while giving our team the opportunity to work across one of Lancashire's most diverse hospitality operations.

If you're someone who enjoys working with people, loves being part of a team and wants to grow in an environment that celebrates individuality, we'd love to hear from you.

Bring your personality. Build your future. Create unforgettable experiences with us.

Quick apply

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