Customer experience specialist Work, Jobs in Elswick, Lan (with Salaries)

Business Performance Analyst
Optimum RX Lens Specialists —Morecambe
- £35,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Sales Advisor
FlooringSuperstore.com —Preston
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
12d
Sales Administrator (Internal Sales)
Rubix —Preston
- Full-time
- Customer service
Project Support Coordinator
Titan Water —Ormskirk
- £28,989 a year
- Overtime
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
4d
Production Supervisor
Crozier Campers —Preston
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
Quick apply
2d
Weekend Customer Service Advisor
Places for People —Preston
- £9,726 a month
- Overtime
- Hybrid work
- Free parking
- Annual leave
5d
Paint Mixer / Packer / Call Handler
Lakeland Paints —Morecambe
- £12.71 an hour
- Full-time
- Customer service
- Computer literacy
- Maintenance
Quick apply
1d
Administration Assistant
Rhodes Specialist Contractors / Fratellis Catering —Longton
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Sales Consultant
dnata —Preston
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Annual leave
Industrial Chemist
Ribble Technology (Preston) Ltd —Garstang
- From £36,000 a year
- Full-time
- No degree
- Quality control
- In-person
Quick apply
2d
Retail Merchandiser
Service Innovation Group UK —Garstang
- Up to £15 an hour
- Management
Customer Service Advisor - Evenings
Davies —Preston
- Part-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Service Advisor - Weekends
Davies —Preston
- Part-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Fulfilment Specialist (Customer Service)
fulfilmentcrowd Ltd —Chorley
- From £27,000 a year
- Weekend availability
- Hybrid work
- Customer service
- English
- Microsoft Office
- Flexitime
- Work from home
Quick apply
14d
Ventilation & Mould Surveyor
The Dwelling Doctors —Wigan
- £33,000 - £36,000 a year
- Full-time
- Customer service
- No experience needed
- Travel
- Free parking
Quick apply
Courier Service Specialist
Evri —Blackpool
- Full-time
- Communication skills
11d
Business Support Assistant - Reception
Star Academies —Blackpool
- £23,500.40 - £23,874.76 a year
- Call to connect
- Microsoft Outlook
- Customer service
- Microsoft Office
Customer Assistant (Specialist) - Cafe
Booths —Lytham St. Annes
- £10.30 - £12.80 an hour
- Serving
- Customer service
- Café
13d
Apprentice Accountant
AIS VANGUARD —Standish
- £16,640.40 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
Quick apply
5d
Senior Operations Manager
BAE Systems —Warton
- £67,000 a year
- Communication skills
13d

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Business Performance Analyst

Optimum RX Lens Specialists -
Morecambe

Quick apply

Job details

Permanent | Full-time
£35,000 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Canteen
Employee discount
Gym membership
On-site parking

Qualifications

Power BI
Microsoft Excel
Procurement
Supply chain
ERP systems
Data analysis skills
Analysis skills
Organisational skills
Pivot tables

Full job description

Business Performance Analyst

Department: Finance, Data & Procurement

Reporting To: Financial Controller

Salary: £35,000 per annum

About the Role

We are looking for a curious and commercially minded Business Performance Analyst to join our Finance, Data & Procurement team.

This role is ideal for someone who enjoys working with data, solving problems and helping people make better decisions. You will work closely with teams across Finance, Sales, Operations and Procurement, turning information from multiple systems into meaningful insights that support the day-to-day running and long-term growth of the business, whilst also providing operational support to ensure the efficient running of the department.

The successful candidate will be responsible for developing reports, analysing trends, maintaining key business data and helping stakeholders understand what is happening within the business, why it is happening and where opportunities for improvement exist. Just as importantly, they will help identify opportunities, ask questions and suggest improvements that drive better performance.

This is an exciting opportunity for someone who wants to move beyond simply producing reports and become a trusted partner in helping the business make data-driven decisions.

Key Responsibilities

Reporting & Analysis

Produce and maintain regular business reports and KPI dashboards.
Analyse trends in sales, customer activity, operational performance and financial results.
Develop customer, product and departmental reporting to support business decisions.
Monitor and report on key performance indicators, including service levels, productivity and customer performance.
Analyse customer purchasing trends, product performance and service metrics to identify opportunities and support commercial decision-making.
Support the development of management information used by leadership teams.
Present findings clearly and make recommendations based on data analysis.

Data Management

Extract and manipulate data from multiple systems, spreadsheets and reports.
Combine information from different sources to create meaningful analysis.
Ensure data accuracy and consistency across reports.
Support the improvement of reporting processes and data quality.
Help automate routine reporting where appropriate.

Finance, Stock & Procurement Support

Support stock reporting and inventory analysis.
Assist with procurement reporting and supplier performance monitoring.
Support cost analysis and margin reporting.
Assist with budgeting, forecasting and ad hoc business analysis.
Provide data and reporting support for business projects and improvement initiatives.
Provide cover and support across the wider finance, data and procurement team as required.
Assist with stock ordering, supplier statement reconciliation, and other month-end activities during busy periods.

Continuous Improvement

Work with stakeholders to understand reporting requirements and business challenges.
Identify opportunities to improve reporting, processes and visibility of information.
Develop new reports and dashboards where existing information is insufficient.
Support the wider business in becoming more data-driven.

Skills & Experience

Essential

Strong analytical and problem-solving skills.
Advanced Microsoft Excel skills, including formulas, lookups, pivot tables and data analysis.
Experience working with large datasets and multiple sources of information.
Ability to present information in a clear and understandable format.
Strong attention to detail and commitment to accuracy.
Good organisational skills and ability to manage multiple priorities.
Confident communicator who can work with colleagues across different departments.
A minimum of 2 years’ experience in analytical roles.

Desirable

Experience using Power BI or similar reporting tools.
Experience in a manufacturing, production or operational environment.
Experience supporting finance, commercial or operational teams.
Understanding of stock, procurement or supply chain reporting.
Experience working with ERP, finance or production management systems.

Personal Attributes

Naturally curious and enjoys investigating problems.
Proactive and willing to take ownership.
Naturally asks "why?" and enjoys investigating the root cause behind trends and results.
Commercially aware and interested in how businesses operate.
Enjoys turning complex information into simple, practical insight.
Confident asking questions and challenging assumptions.
Positive, collaborative and solutions-focused.

What Success Looks Like

Success in this role is not measured by how many reports are produced, but by the quality of insight provided in a timely manner with an aim to positively impact decision making across the business. The successful candidate will help colleagues spend less time finding information and more time using it to improve performance.

The successful candidate will help colleagues spend less time finding information and more time using it to improve performance.

Pay: £35,000.00 per year

Benefits:

Canteen
Cycle to work scheme
Discounted or free food
Employee discount
Gym membership
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in elswick, lan

Business Performance Analyst

Sales Advisor

Sales Administrator (Internal Sales)

Project Support Coordinator

Production Supervisor

Weekend Customer Service Advisor

Paint Mixer / Packer / Call Handler

Administration Assistant

Sales Consultant

Industrial Chemist

Retail Merchandiser

Customer Service Advisor - Evenings

Customer Service Advisor - Weekends

Fulfilment Specialist (Customer Service)

Ventilation & Mould Surveyor

Courier Service Specialist

Business Support Assistant - Reception

Customer Assistant (Specialist) - Cafe

Apprentice Accountant

Senior Operations Manager

I want to receive the latest job alerts for customer experience specialist in elswick, lan

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