Help desk Work, Jobs in Nottingham, Eng (with Salaries)

Service Desk Analyst
Health Research Authority —Nottingham
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
1h
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Word
- English
- Continuous improvement
12d
OPG Helpline Inbound Advisor – Contact Centre
Ministry of Justice —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
5d
Customer Experience (CX) Advisor
Boots —Nottingham
- £25,652.88 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
13d
Regulatory Officer - Combined Packaging Regime - 35090
Environment Agency —Nottingham
- £34,320 a year
- Part-time
- Microsoft Office
- Presentation skills
- Travel
- Flexible schedule
7d
Information, Communication Technician (ICT) Apprenticeship
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- Maths
- IT
14d
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
14d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
Part-Time Property Maintenance Coordinator – Student Homes
Student Digs —Leicester
- £13.50 - £14.50 an hour
- Part-time
- Travel
- In-person
- Communication skills
Quick apply
5d
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
Technical customer Support Advisor
Blauberg UK —Leicester
- £28,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Operational Support Officer
HM Courts & Tribunal Service —Leicester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
5h
T Desk Assistant
Otis —Leicester
- Full-time
- CRM software
- Customer service
5d
Operations Support Engineer
EarthSense —Leicester
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
6h
Systems Engineer
Thrive —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Night Supervisor-1
Leonardo Hotel Derby —Derby
- Night shift
- Hotel
- Hotel experience
- Kitchen experience
- Referral programme
Quick apply
IT Desktop Support Technician
Piping Rock UK Ltd —Leicester
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
3d
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience

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Service Desk Analyst

Health Research Authority -
Nottingham

Apply Now

Job details

Full-time
£39,959 - £48,117 a year
1 hour ago

Qualifications

IT service management
Continuous improvement
Management reporting
Help desk

Full job description

This role will be part of the HRA Service Desk, responsible for supporting users of the HRA’s portfolio of national information systems for health research, this includes IRAS and HARP. The HRA Service Desk provides first-line support for a range of queries, including technical support for various research systems.

This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRA’s portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems.

The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.

Key elements of this role will include:
Providing first line technical support to investigate and resolve incidents and service requests from users, via a variety of channels, relating to the HRA national information systems in line with our KPIs.

Maintaining an excellent relationship with the user even in challenging situations

Co-ordinating resolution of issues with partners, suppliers and 2nd and 3rd line application support on IRAS application, managing the relationship with the user and ensuring they are kept informed.

Keeping accurate records using a variety of IT service management tools

Providing reports on performance, e.g. against KPIs, to support the governance and continual improvement of services

Working with the test team to support User Acceptance Testing and adapt our processes, procedures and tools as new functionality goes live.

Working with other members of the HRA Digital Directorate to ensure our service are continually improving and adapting to meet changing user requirements.

This role will require the post holder demonstrate and exercise a wide range of skills such as problem solving, good levels of communication and teamwork.

At the HRA, we are committed to fostering a supportive and inclusive working environment where we actively invest in the development and empowerment of our staff, enabling them to perform at their best. We strive to promote a healthy workplace culture where wellbeing, collaboration, and professional growth are valued and encouraged.

Working at the HRA, we support flexible working, recognising that home based or hybrid arrangements provides us with the most productive environment to work well. Where possible, we’ll offer a working pattern that suits you.

The HRA offers home based contracts for all locations. Newcastle, Manchester and Nottingham based staff can be office based and hybrid working arrangements are also possible. We encourage you to speak with us to explore how this could be accommodated.

We are committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which
represent the rich diversity of our community: age, disability, gender identity and expression, ethnicity, religion or belief, sex, sexual orientation and other diverse characteristics, and we have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the
recruitment process.

Please refer to the attached job description and person specification documents for full details about this role.

When completing your application, ensure you clearly demonstrate how your experience and skills align with the criteria outlined for this position.

We recognise that generative AI tools can be helpful in supporting applicants during the recruitment process, particularly for tasks such as proofreading, structuring, or refining written responses. However, we encourage candidates to use AI responsibly and sparingly. Applications should reflect your authentic voice, personal experiences, and genuine qualifications. Over reliance on AI-generated content can result in generic or inaccurate submissions that fail to meet the criteria or convey your individuality. Misrepresentation of skills, knowledge, or experience, including through AI-generated content, may lead to the rejection of your application, withdrawal of your offer, or your dismissal if you do start with us. If you choose to use AI, please ensure it enhances rather than replaces your own input, and be transparent about its use where appropriate. False and insincere examples go against our values of integrity and transparency.

Important information
We are unable to offer employment under any sponsorship arrangement as we do not hold a sponsorship licence. Applications requiring sponsorship will not be considered.

Applications that do not clearly demonstrate how the essential criteria outlined in the person specification are met will not be shortlisted.

Only the information provided in the application form will be considered. CVs will not be reviewed.

We do not accept applications via recruitment agencies or other third parties.

The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.

Our fixed term roles are also open to applicants who wish to apply on a secondment basis. Applicants who fit this category are advised to speak with their line manager before applying and visit their organisations Secondments Policy.

Organisational structure and directorate overview
The HRA is made up of five directorates: Approvals, Chief Executive, Digital, Policy and Partnerships and Resources.

This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRA’s portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems. The directorate owns, develops, and delivers the HRA’s digital strategy in line with government digital and functional standards.

The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.

Apply Now

Refine Your Search

help desk jobs in nottingham, eng

Service Desk Analyst

Customer Service Specialist - Desk Based

OPG Helpline Inbound Advisor – Contact Centre

Customer Experience (CX) Advisor

Regulatory Officer - Combined Packaging Regime - 35090

Information, Communication Technician (ICT) Apprenticeship

Service Desk Coordinator

Desktop Support Engineer

Service Desk Team Manager

Part-Time Property Maintenance Coordinator – Student Homes

2nd Line Support Engineer - Nottingham based

Technical customer Support Advisor

Operational Support Officer

T Desk Assistant

Operations Support Engineer

Systems Engineer

Night Supervisor-1

IT Desktop Support Technician

Dropbox Hypercare - IT Service Support Agent

Systems Support (Occupational Health)

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