Crm coordinator Work, Jobs in Charing Cross, Gtl (with Salaries)

Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
5d
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- Hospitality
- Spanish
- Sales
Quick apply
Administrator Coordinator - Maritime
The International Transport Workers Federation (ITF) —London
- £62,796 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
7d
Service Delivery Coordinator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
4d
Customer Experience Coordinator
Splend —London
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Services Coordinator
Volaro Digital —Ingatestone
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Organisational skills
- Work from home
Quick apply
3h
Data & Operations Coordinator
CCUK Education Ltd —London
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Google Suite
- Computer literacy
Quick apply
12d
COMMERCIAL OPERATIONS COORDINATOR
Baltrawed UK Limited —Hammersmith
- £25,500 - £28,000 a year
- Weekend availability
- CRM software
- Microsoft Outlook
- Computer literacy
- Store discount
- Health & wellbeing programme
Quick apply
1d
Fellowship Services Coordinator
RSA (The royal society for arts manufactures and commerce)RSA (The royal society for arts manufactures and commerce) —Westminster
- £27,000 a year
- Full-time
- Salesforce
- Organisational skills
- Communication skills
Quick apply
9d
Events Coordinator
ITP Media Group —London
- Hospitality
- Microsoft Office
- Bachelor's degree
Quick apply
Operations Coordinator
Gilchrist Engineering Services —Hammersmith
- £34,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Quality & Complaints Coordinator
PRS for Music —London
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Work from home
- Employee discount
1d
Sales & Account Support Coordinator
ONNEC Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
14d
Patient Care Coordinator
London Womens Clinic —London
- £28,000 - £33,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
Office Coordinator
Campions —London
- £26,500 - £29,000 a year
- Full-time
- CRM software
- Microsoft Office
- Data entry
- Employee assistance programme
Quick apply
Admissions & Recruitment Coordinator
Nuova Accademia di Belle Arti —London
- Weekend availability
- CRM software
- Salesforce
- English
Project Coordinator
Wonderfield Group —London
- £42,000 - £45,000 a year
- Full-time
- English
- Organisational skills
- Agile
Quick apply
16h
Events and Engagement Coordinator
Mission 44 —London
- £33,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Executive Education Coordinator
Royal College of Art —London
- £44,693 - £48,269 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Business development
21h
Sales and Logistics Administrator
The Darent Wax Co Ltd —Darenth
- £27,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Free parking
- Annual leave
Quick apply

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crm coordinator jobs near charing cross, gtl

Support Case Coordinator

Vusion
London

Quick apply

Job details

Full-time
5 days ago

Qualifications

Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Zendesk
Ticket management systems
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Time management

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Technologies for Positive Commerce | Vusion

Job Description

We’re looking for a Support Case Coordinator to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and enjoys taking ownership of support cases from start to finish.

In this role, you will be supporting our growing UK&I region. You’ll act as the key point of contact for customers throughout their support journey, ensuring they are kept informed, expectations are managed, and issues progress efficiently towards resolution. Working closely with Technical Support, Engineering, Field Services and Customer Success teams, you’ll play a vital role in delivering an outstanding customer experience through proactive communication, effective coordination and strong case ownership.

Key Responsibilities

Customer Communication

Proactively contact customers regarding open support tickets to provide updates and manage expectations.
Build positive relationships with customers through professional, empathetic and timely communication.
Ensure customers are regularly informed, even when there is no significant progress to report.
Gather additional information from customers to assist with issue resolution.
Escalate customer concerns appropriately while maintaining ownership of the customer relationship.

Ticket Management

Monitor support queues and identify tickets requiring customer follow-up.
Review ageing tickets and ensure appropriate action is taken.
Chase internal teams and third-party suppliers for updates.
Ensure ticket information is accurate, complete and up to date.
Prioritise tickets based on urgency, SLA commitments and business impact.
Close tickets promptly once customer confirmation has been received.

Service Coordination

Liaise with Technical Support, Field Services, Engineering and Customer Success teams.
Coordinate customer appointments where required.
Ensure engineers have the necessary information before attending site.
Monitor outstanding actions and ensure agreed timescales are achieved.

Customer Experience

Deliver outstanding customer service on every interaction.
Identify opportunities to improve customer satisfaction.
Recognise customers at risk of dissatisfaction and take proactive action.
Collect customer feedback where appropriate.
Act as the customer's advocate within the business.

Reporting & Administration

Produce reports on ticket status and ageing.
Identify trends in recurring customer issues.
Highlight process improvements to management.
Maintain accurate customer records within CRM and ticketing systems.
Support SLA reporting and performance metrics.

Qualifications

Essential

Previous experience in a customer service or customer support role.
Excellent telephone manner with confidence speaking to customers.
Outstanding written communication skills.
Strong organisational and time management skills.
Experience managing multiple priorities simultaneously.
Ability to work independently and take ownership.
Strong attention to detail.
Experience using CRM or helpdesk ticketing systems.
Good Microsoft Office skills (Excel, Outlook, Word and Teams).

Desirable

Experience within IT, retail technology or field service environments.
Knowledge of service desk processes.
Understanding of Service Level Agreements (SLAs).
Experience with Zendesk, Freshdesk, ServiceNow, Jira or similar ticket management systems.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

Quick apply

Refine Your Search

crm coordinator jobs in charing cross, gtl

Support Case Coordinator

Customer Support Coordinator

Administrator Coordinator - Maritime

Service Delivery Coordinator

Customer Experience Coordinator

Client Services Coordinator

Data & Operations Coordinator

COMMERCIAL OPERATIONS COORDINATOR

Fellowship Services Coordinator

Events Coordinator

Operations Coordinator

Quality & Complaints Coordinator

Sales & Account Support Coordinator

Patient Care Coordinator

Office Coordinator

Admissions & Recruitment Coordinator

Project Coordinator

Events and Engagement Coordinator

Executive Education Coordinator

Sales and Logistics Administrator

I want to receive the latest job alerts for crm coordinator in charing cross, gtl

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