Technical support representative Work, Jobs in Uckfield, Esx (with Salaries)

Field Service Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Engineering
- Life insurance
- Sick pay
Quick apply
8d
Operational Support Officer
HM Courts & Tribunal Service —Crawley
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
2d
Digital Technical Support Specialist
CooperSurgical —Crawley
- Full-time
- CRM software
- Spanish
- Azure
9d
Operational Support Officer
HM Courts and Tribunals Service —Crawley
- £25,582 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
2d
French Speaking Customer Service Support & After-Sales Care
Aspen Pumps —Hailsham
- Up to £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Specialist Pharmacy Technician - Medicines Procurement
Sussex Partnership NHS Foundation Trust —Worthing
- £39,959 - £48,117 a year
- Full-time
- Annual leave
Building Services Contract Manager
Brighton & Hove City Council —Hove
- £39,862 - £42,839 a year
- Full-time
- Microsoft Powerpoint
- Maintenance
- Presentation skills
10d
Electrical QS (fully qualified)
The Little Green Energy Company —Cranbrook
- £50,000 - £60,000 a year
- Hybrid work
- Organisational skills
- Annual leave
Quick apply
Part-Time Sales Representative – Commercial Coffee Machines
Beeline Services —Paddock Wood
- Part-time
- Sales
- Customer service
- English
Quick apply
10d
Inside Sales Representative
Watlow —Worthing
- Full-time
- Hybrid work
- English
- Continuous improvement
- Communication skills
Quick apply
2d
Junior Commercial Advisor
Verisure Services (UK) Limited —Crawley
- £3,800 - £6,000 a month
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply
Planned Maintenance Stock Condition Surveyor
Crawley Borough Council —Crawley
- £43,017 - £45,636 a year
- Full-time
- Hybrid work
- Employee discount
11d
Senior Estates Surveyor Disposals
Brighton & Hove City Council —Hove
- £48,226 - £51,356 a year
- Full-time
- Presentation skills
- AI
- Communication skills
Senior Facilities Manager
Balfour Beatty —Brighton
- Hybrid work
- No degree
- Leadership
- Annual leave
12d
Parts & Service Advisor
Godfreys Sevenoaks Ltd —Sevenoaks
- £25,420 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
12d
Site Engineer
Gilbert-Ash Ltd. —Brighton
- Full-time
- AutoCAD
- Engineering
- Microsoft Office
Quick apply
1d
Senior Cable/Circuit Design Engineer
UK Power Networks —Crawley
- £84,160 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance programme
Business Development Co-ordinator
PSC Global —Worthing
- Full-time
- Microsoft Office
- IT
Quick apply
Divisional Compliance Manager
Mountjoy —Horsham
- £52,500.55 a year
- Full-time
- Engineering
- Maintenance
- Travel
- Annual leave
- Life insurance
Renewables Electrician
The Little Green Energy Company —Cranbrook
- £40,000 - £45,000 a year
Quick apply
5d

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technical support representative jobs near uckfield, esx

Field Service Support Engineer

Pion Inc
Forest Row

Quick apply

Job details

Permanent | Full-time
£32,000 - £37,000 a year
8 days ago

Benefits

Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Engineering
Microsoft Office
Bachelor's degree
Hand tools
Communication skills
Mechanical knowledge

Full job description

Pion is a scientifically driven instrumentation company with a long-standing legacy in pharmaceutical and biotech innovation. Trusted by leading organizations worldwide, Pion has been supporting drug development teams for decades through differentiated analytical technologies and deep scientific expertise.

While the company has been established for many years, Pion is currently in an exciting phase of transformation. Ongoing product enhancements, portfolio investments and increased operational focus are positioning the company for its next stage of high growth. These advancements are expanding Pion’s relevance across modern drug development workflows and creating new opportunities with both existing and emerging customers.

This is a particularly exciting time to join Pion. The ideal candidate thrives in an environment where individual contributions are visible and directly impact the company’s strategic growth objectives. Operational excellence, scientific rigor and disciplined execution are essential to success.

Summary
The Technical Field Service Support Engineer will provide direct Technical Customer Support to Pion customers and Pion employees as well as provide backup support to the local field service activities.

Essential Functions

1) Provide 1st line remote/virtual technical support & troubleshooting as the first responder for all Pion products and associated accessories and software.

2) Operate as the direct link between Pion customers and Pion employees in all post system sale support activities, including but not limited to Customer Support Case and Work Order creation, service & parts quote creation, quote follow-up, CRM management, and process closure in the CRM.

o Must ensure all Customer Support activities are properly and efficiently recorded and

updated in the CRM to ensure full visibility to the Pion business

3) Act as a critical member of the team in Standard Operation Procedure (SOP) creation, development, deployment, and maintenance.

o Standard Operating Procedure (SOP) documentation creation and maintenance in the procedure database/tools/CRM/repository

o Advice on all Customer Support process efficiency and effectiveness and recommend changes as required.

4) Act as a critical member of the team in the creation, development, deployment, and maintenance of all customer support training documentation

o Train field service personnel (virtually or in-person) on servicing Pion instrumentation as needed.

5) Critical member for all Customer Support Engineers (a.k.a. CSE or Field Service Engineer – FSE) parts management (identification, ordering, reconciliation, etc) activities.

o Will be responsible for parts logistics from part identification to part installation process.

o Will work closely with the Technical Support Specialists, CSEs, and accounts teams to ensure accurate and timely logistical processing of all parts associated with field service activities.

o Coordinate purchasing as needed for bin item spares to maintain field service productivity.

6) Act as a liaison with R&D/Quality Management to properly report, document, process, and categorize all quality-related issues arising from the customer support field team(s).

o Sit in all on escalation reviews.

o Sit in on all RCA/NCR/technical quality review sessions as related to the field activities

7) Monitor, maintain, & update of monthly activity reports for the field service team as required.

8) Will be a critical member of the team that coordinates the implementation and delivery of quality processes.

9) Assist production in documenting, training, and producing (as needed) items essential to equipment sales.

10) Act as a critical member of the Facilities management team as it relates to customer support activities. – ensures that critical customer support elements of the local facility are all in good working order and follow the correct service schedules.

11) Field Service activities on all Pion equipment – including but not limited to repair PM, PV, IQ/OQ, Installation, troubleshooting, commission, etc.

12) Repair Depot activities on all Pion equipment as needed – including but not limited to repair PM, PV, IQ/OQ, Installation, troubleshooting, commission, etc to be completed at any of the designated Pion facilities as required.

13) Record service activities within service management and CRM software.

14) Work within regulated environments.

15) Complete service-related documentation using good documentation practices (cGMP).

Competencies

1. Ability to maintain own schedule with support from various internal teams

2. Excellent customer service skills.

3. Strong mechanical aptitude and use of hand tools.

4. Proficient knowledge of all scientific instrumentation.

5. Excellent organization skills.

6. Ability to keep calm in an ever changing and demanding environment.

7. Ability to work in a fast-paced environment.

8. Ability to manage multiple priorities and switch gears easily.

9. Excellent written and verbal communication skills.

10. Familiarity with ISO procedures

11. Familiarity with IQ/OQ/PM/PV

Travel

The position is office based from the Pion Inc (UK) Ltd office in Forest Row and requires up to 50% domestic and international travel throughout the UK and Europe region with occasional travel to Americas or APAC regions.

Job Requirements

1. Ability to travel up to 50%

2. Ability to work in a manufacturing/production setting across multiple departments.

3. Valid driver’s license and passport

4. Ability to lift 25kgs

Education and Experience

1. University degree in Science or Engineering Fields

2. 2+ years working in a laboratory setting or as a field service representative required

3. 1+ years’ experience with instrument repair/troubleshooting preferred

4. Proficiency with MS Office

This job description is only intended to summarize the duties required of the position and is not all-inclusive. The Technical Field Service Support Engineer may be required to perform other duties as directed.

Pay: £32,000.00-£37,000.00 per year

Benefits:

Company pension
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical support representative jobs in uckfield, esx

Field Service Support Engineer

Operational Support Officer

Digital Technical Support Specialist

Operational Support Officer

French Speaking Customer Service Support & After-Sales Care

Specialist Pharmacy Technician - Medicines Procurement

Building Services Contract Manager

Electrical QS (fully qualified)

Part-Time Sales Representative – Commercial Coffee Machines

Inside Sales Representative

Junior Commercial Advisor

Planned Maintenance Stock Condition Surveyor

Senior Estates Surveyor Disposals

Senior Facilities Manager

Parts & Service Advisor

Site Engineer

Senior Cable/Circuit Design Engineer

Business Development Co-ordinator

Divisional Compliance Manager

Renewables Electrician

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