Technical support occupations Work, Jobs in Edith Weston, Rut (with Salaries)

Senior Technical Support Analyst
NEXT —Leicester
- From £37,816 a year
- Full-time
- Mentoring
- Training & development
- Communication skills
- Free parking
- Employee discount
12d
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Windows
- Bachelor's degree
- Travel
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Software troubleshooting
- Bachelor's degree
- Travel
14d
IT Desktop Support Technician
Piping Rock UK Ltd —Leicester
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
3d
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
14d
Technical customer Support Advisor
Blauberg UK —Leicester
- £28,000 a year
- Full-time
- HVAC
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Support Officer
Leicester City Council —Leicester
- £32,061 - £34,434 a year
- Full-time
- Windows
- Travel
- IT
6d
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
12d
Trainee Support Engineer
OAL - Olympus Automation Limited —Peterborough
- Up to £28,000 a year
- Computer Science
- Customer service
- Engineering
Quick apply
Apprentice IT Engineer
Link Network Solutions —Wellingborough
- £12,000 - £15,000 a year
- Software troubleshooting
- IT
- In-person
Quick apply
Trainer - Automation Systems
OAL - Olympus Automation Limited —Peterborough
- Travel
- Communication skills
Quick apply
Customer Support Analyst (German Speaker - 6 Month FTC)
ABAgri —Peterborough
- Monday to Friday
- Remote
- English
- Computer skills
- Communication skills
8d
IT Support Technician
Howes Percival —Leicester
- Customer service
- English
- Microsoft Office
- Employee discount
7d
Technical Support Apprentice
Welcomm Communications Ltd —Market Harborough
- £16,640 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- IT
Quick apply
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Referral programme
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
Field Technician (DST113BC)
Discovery Schools Academies Trust —Leicester
- £28,605 - £31,029 a year
- Full-time
- Computer literacy
- Writing skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
2h

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Change Grow Live —Warwickshire
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The Housing Network —Leicester
Full UK manual driving licence. As a Cleaner within our supported housing services, you will help create safe, clean and welcoming environments for residents.
£28,000 a year
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technical support occupations jobs near edith weston, rut

Senior Technical Support Analyst

NEXT -
Leicester

Apply Now

Job details

Full-time
From £37,816 a year
12 days ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Incident management
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
Business processes
Internal department liaison
IT support
Mentoring
Technical writing
ServiceNow
Problem management
Professional development mentoring
Training & development
Root cause analysis
Communication skills
PowerShell scripting
PowerShell
Time management

Full job description

We're looking for a Senior Technical Support Analyst to join our Online Credit & Payments team, based from the NEXT Head Office in Leicestershire!

The Role:

As a Senior Technical Support Analyst, you’ll play a pivotal role in keeping NEXT’s core IT systems running smoothly and efficiently. Acting as a trusted expert, you’ll tackle complex technical issues, collaborate directly with internal teams and third-party partners, and keep key stakeholders informed every step of the way.

You won't just react to problems—you’ll look ahead to prevent them, improving our processes and sharing your knowledge to help the wider team grow. Whether you’re guiding junior colleagues or supporting major business events, NEXT will provide you with the resources and environment you need to perform at your best.

What You’ll Take On:

Take ownership of complex technical incidents from first report to resolution, getting to the true root cause to prevent recurring issues.
Work alongside internal user groups, cross-functional IT teams, and external vendors to coordinate seamless troubleshooting and keep everyone up to date.
Perform routine system monitoring , health checks, and essential daily administrative tasks to maintain overall operational stability.
Mentor and upskill junior analysts through daily guidance, technical training, and supportive peer reviews.
Create clear, high-quality technical documentation and troubleshooting guides for the team's knowledge base.
Spot opportunities to streamline existing support workflows , proposing practical solutions that enhance the overall user experience.
Handle sensitive or escalated issues with empathy and professionalism , ensuring positive outcomes even during busy periods.

What You’ll Bring:

A logical, analytical approach to problem-solving and a genuine drive to learn and adapt.
Strong organisation and time-management skills , with the ability to prioritise busy workloads and stay calm under pressure.
Great communication skills , enabling you to translate technical detail clearly for both technical and non-technical stakeholders.
Proven experience with Active Directory, system log analysis, monitoring platforms (such as Grafana, Dynatrace, or ELK), and Service Now.
A collaborative mindset and a passion for supporting others , helping junior team members build their skills and confidence.
Familiarity with change and problem management processes , alongside a solid commitment to information security standards. (Scripting skills in PowerShell or Batch files are a great bonus!)

If you have the technical expertise and a collaborative mindset to strengthen the systems our colleagues rely on, we would love to see your application.

#LI-NI1
#LI-Hybrid

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Company performance based bonus
Sharesave scheme
On-site Nursery available; OFSTED outstanding in all areas
10% off most partner brands & up to 15% off Branded Beauty
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
Restaurants with great food at amazing prices
Access a digital GP and other free health and wellbeing services
Free on-site parking
Financial Wellbeing - Save, track and enhance your financial wellbeing
Apprenticeship - Grow and develop on the job whilst gaining a qualification
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

technical support occupations jobs in edith weston, rut

Senior Technical Support Analyst

Desktop Support Engineer

Coalition Support Service Desk Technician

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK

IT Desktop Support Technician

Service Desk Coordinator

Technical customer Support Advisor

Support Officer

Associate Field Services Technician, IT

Trainee Support Engineer

Apprentice IT Engineer

Trainer - Automation Systems

Customer Support Analyst (German Speaker - 6 Month FTC)

IT Support Technician

Technical Support Apprentice

Service Desk Co-ordinator

IT Service Desk Analyst

1st Line IT Service Desk Analyst

Field Technician (DST113BC)

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