3rd line support engineer Work, Jobs in Brixton Hill, Gtl (with Salaries)

Desktop Support Technician - until 31/12/2026
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £36,943 - £44,900 a year
- Full-time
- In-person
2d
3rd line service desk engineer
Total IT Technology Solutions Ltd —London
- £42,000 - £45,000 a year
- Full-time
- Mentoring
- SharePoint
- In-person
- Annual leave
- Referral programme
Quick apply
4d
Senior Technical Support Engineer
Man Group —London
- Weekend availability
- Continuous improvement
- Mentoring
- Annual leave
- Sick pay
Quick apply
11d
2nd Line Storage Engineer -
Fujitsu —London
- Overtime
- Continuous improvement
- Annual leave
- Employee assistance programme
ASPIRE GSC-Onsite IT Support Engineer
Version 1 —London
- Full-time
- Maintenance
- AWS
- In-person
- Employee assistance programme
- Employee discount
Quick apply
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Engineer, Cloud Operations
White & Case —London
- Full-time
- Google Suite
- No experience needed
- English
- Life insurance
Senior Wintel Engineer
Indra Group UK & Ireland —Redhill
- Hybrid work
- Analysis skills
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
GTM Engineer
Ben —London
- Full-time
- Hybrid work
- APIs
- Analytics
3rd line Service Desk Engineer
Wanstor —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Computer networking
- Annual leave
Quick apply
Field Service Engineer
Kocho —London
- 8 hour shift
- Travel
- SharePoint
- In-person
Quick apply
4d
Professional Services 2nd Line Engineer
Computer Care UK Ltd —Leatherhead
- £36,000 - £44,000 a year
- Weekend availability
- Hybrid work
- SharePoint
- In-person
- Free parking
- Profit sharing
Quick apply
8d
IT Support Technician III
Cosmetic Physician Partners —London
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- Annual leave
Quick apply
Network & Security Engineer
KDDI Europe —East London
- Up to £45,000 a year
- Full-time
- Hybrid work
- English
- Mentoring
- Communication skills
- Health & wellbeing programme
Quick apply
1d
Infrastructure Engineer
Ground Control —London
- Hybrid work
- Communication skills
- Life insurance
Quick apply
11d
Senior Network Engineer
FINCROFT GROUP —London
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Work from home
- Employee discount
Quick apply
Senior Unix Engineer
Indra Group UK & Ireland —Redhill
- Hybrid work
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Principal Systems Engineer
CBRE —London
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Computer networking

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Desktop Support Technician - until 31/12/2026

Epsom and St Helier University Hospitals NHS Trust -
Carshalton

Apply Now

Job details

Full-time | Fixed term contract
£36,943 - £44,900 a year
2 days ago

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
GCSE
IT service management
Complaint handling
Numeracy
Technical support incident logging
IT incident logging

Full job description

Band 5

Main area

Desktop Support Technician

Grade

Band 5

Contract

6 months (Fixed Term ( approx 6 months))

Hours

Full time - 37.5 hours per week (8-16:30 / 9:00-18:00 rotation)

Job ref

343-8126816-FM-SC

Site

St Helier Hospital

Town

Carshalton

Salary

£36,943 - £44,900 per annum, pro rata, including HCAS (outer)

Salary period

Yearly

Closing

17/09/2026 08:00

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

Desktop Support Technician

As a Desktop Support Engineer for Epsom and St Helier, your primary responsibility is to ensure that all computer systems, hardware, and software applications are functioning effectively to support the staff and hospital's operations.

Deploying windows 11, office 365 and VPN.

Main duties of the job

Main Responsibilities and Duties

Deploying windows 11, office 365 and VPN.
Providing a quality 1st, 2nd and 3rd line desktop technical support service to the ICT department’s customers Trust-wide. This may be in person or via remote methods and will include call logging, reactive support calls, planned maintenance as well as new installations and project work
Logging, updating and closing calls in a professional manner ensuring that call detail is accurate and extensive enough to be used effectively by anyone in ICT for purposes ranging from support provision through to call review and statistical analysis.

Working for our organisation

We currently have a team of six desktop engineers who operate across Trust and community sites. Their collaboration with other ICT teams fosters a strong team dynamic, contributing to efficient operations and effective support

Detailed job description and main responsibilities

Configure, upgrade, patch and troubleshoot Desktop hardware and software to ensure the stability of the service/software and that possible configuration issues are dealt with efficiently and professionally.
On many issues may be empowered by Desktop Technical Support Manager to act on their behalf.
As and when asked by the Customer Support Manager to stand in/deputise on their behalf.
Support and resolve problems with 3rd party equipment as required.
Perform all duties to the highest professional standards.
Ensure Change Management policies are followed at all times by Trust and 3rd party employees.
Respond to, and resolve, incidents as directed by the Customer Support Manager in addition to the service desk System.
Take responsibility for other projects as delegated to by Customer Support Manager.
Plan, develop, manage and implement projects relating to technical and desktop support throughout their complete life cycle.
Ensuring that all calls, queries and service comments (complaints & commendations) are actioned, classified and processed in accordance with ICT Department and Trust standing procedures.
Ensure that all technical works are undertaken in accordance with ICT policies and procedures. The post holder will be expected to provide input into the formulation and on-going development of ICT procedures and policies.
Ensure that workload is properly investigated, planned and executed.
Ensure that the role and its outputs are performed within the spirit of Teamwork and accountability for one’s own actions.
Provide the outputs of the role as required at any Trust site. It should be noted that the post holder would typically spend up to 50% of their time at sites other than St Helier Hospital, most notably Epsom, which is staffed on a rota basis.
The post holder will be expected to make themselves available for reasonable amounts of overtime as required by the operational situation.
Assist the department’s customers and other members of ICT where appropriate, by providing advice and education in an effective manner where required and as appropriate.
Provide input into the formulation and on-going development of ICT procedures affecting the sphere of Desktop Technical Support.
Provide advice to others within the ICT department on issues relating to Desktop Technical Support.
Assist with the planning and management of project work within the Desktop Technical Support Team
Maintain a clean, safe and tidy office and working environment.
Maintain a calm and professional approach under all circumstances.

Person specification

Qualifications, Training and Experience

Essential criteria

Good general education
Good general level of numeracy and literacy (This would typically include GCSE's in English and Mathematics or equivalent standard)
Microsoft MCDST or equivalent knowledge

Desirable criteria

Information and Technology qualification
ITIL qualification or equivalent knowledge

Experience

Essential criteria

Previous experience of 2nd line technical support within a service desk environment
Knowledge of incident management software, particularly IVANTI,

Desirable criteria

Broad NHS knowledge

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Apply Now

Refine Your Search

3rd line support engineer jobs in brixton hill, gtl

Desktop Support Technician - until 31/12/2026

3rd line service desk engineer

Senior Technical Support Engineer

2nd Line Storage Engineer -

ASPIRE GSC-Onsite IT Support Engineer

IT Support Analyst – Client Services & Monitoring

Engineer, Cloud Operations

Senior Wintel Engineer

GTM Engineer

3rd line Service Desk Engineer

Field Service Engineer

Professional Services 2nd Line Engineer

IT Support Technician III

Network & Security Engineer

Infrastructure Engineer

Senior Network Engineer

Senior Unix Engineer

Principal Systems Engineer

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Band 5

Job overview

Desktop Support Technician

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications, Training and Experience

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Employer certification / accreditation badges

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