Customer care manager Work, Jobs in Lutterworth, Lec (with Salaries)

Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Key Account/Program Manager
ESCATEC Mechatronics Ltd —Lutterworth
- £26,272.83 - £32,500.00 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Assistant General Manager
Inspired Villages —Warwick
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Operations Area Manager
Cadent Gas —Leicester
- From £72,000 a year
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
No2 Deputy Manager
Schuh —Leicester
- Full-time
- Management
- Customer service
- Relocation assistance
- Employee assistance programme
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Commercial Manager
Virgin Active —Northampton
- Up to £32,240 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
Luxury Events Manager (Administration)
The Kitchen & Co —Banbury
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
- Free parking
- Annual leave
Quick apply
10d
Deputy Manager Leicester
Katie O'Brien's Irish Tavern Leicester —Leicester
- £30,000 - £32,000 a year
- Full-time
- Management
- In-person
- Leadership
- Employee discount
Quick apply
9d
General Manager
Gamefinity —Leamington Spa
- £26,178.85 - £29,000.00 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Employee discount
Quick apply
4d
Customer Care and Planning Manager
Effective Energy Group —Leicester
- Customer service
- Leadership
- Communication skills
Quick apply
Car Sales Controller/ Assistant Store Manager
Carsa Limited —Mountsorrel
- Up to £60,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Health & wellbeing programme
- Referral programme
Quick apply
Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Market Harborough
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Online Sales Manager
The Myton Hospices —Rugby
- £25,169 a year
- Part-time
- Sales
- Customer service
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
3d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
Casino Manager
Grosvenor Casinos —Leicester
- £34,000 a year
- Weekend availability
- Management
- In-person
- Communication skills
- Free parking
Quick apply

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Key Account Director

BidvestNoonan -
New Duston

Quick apply

Job details

Permanent | Full-time
Up to £57,312.72 a year

Qualifications

Profit & loss
Bachelor's degree
Contracts
Leadership

Full job description

About The Role

Title: Shopping Centre Key Account Director - Security and Cleaning

Location: National Role (with travel)

Salary: Competitive + car allowance + bonus

Role Purpose

The Shopping Centre Key Account Director – Security & Cleaning is responsible for the strategic leadership, operational excellence, and commercial performance of all security and cleaning services delivered across a national portfolio of shopping centres.

The role ensures safe, secure, welcoming, and compliant environments for customers, retailers, landlords, and asset managers, while driving continuous improvement, contract performance, and value creation.

Strategic Leadership

Define and deliver a national strategy for security and cleaning services aligned with client, landlord, and asset management objectives.
Act as the senior subject-matter expert for retail security, customer safety, and cleaning excellence within shopping centre environments.
Lead nationwide initiatives covering innovation, technology adoption, sustainability, and service transformation.
Represent the organisation at senior level meetings, client forums, and industry bodies.

Operational Excellence

Oversee security (manned guarding, mobile patrols, control rooms, CCTV, incident management) and cleaning operations across multiple shopping centres.
Ensure consistent high service standards, customer experience, and brand alignment across all sites.
Establish and monitor KPIs, SLAs, and performance frameworks, driving accountability at regional and local levels.
Manage critical incidents, high-risk events, and business continuity planning.
Preparation and delivery of monthly and quarterly client review presentations.

Compliance & Risk Management

Ensure full compliance with UK legislation and industry standards, including:
- Health & Safety at Work Act
- BS 7499 (Security Guarding)
- SIA licensing and ACS standards
- COSHH and cleaning compliance
- Equality, Safeguarding, and Data Protection requirements
Lead risk assessments, audits, and governance reviews across the national estate.
Act as the escalation point for serious incidents, reputational risk, and client concerns.

Commercial & Financial Management

Hold full P&L responsibility for the national shopping centre portfolio.
Manage budgets, cost control, margin delivery, and value engineering.
Lead contract negotiations, mobilisations, retentions, and renewals.
Identify growth opportunities, added-value services, and innovation pathways.

Client & Stakeholder Engagement

Develop senior relationships with:
- Shopping centre owners and landlords
- Managing agents and asset managers
- Retail directors and centre management teams
Serve as the primary national escalation point for key clients.
Support bids, tenders, and proposals relating to shopping centre security and cleaning.

People Leadership

Lead, mentor, and develop a high-performing soft services team at each centre.
Drive engagement, diversity, wellbeing, and talent development across large frontline workforces.
Ensure robust succession planning and capability building.
Champion a culture of professionalism, accountability, and customer focus.

Essential Requirements

Proven senior leadership experience in multi-site security and/or cleaning operations, ideally within:
Real estate
Shopping centres
Strong understanding of UK security and cleaning regulations, standards, and best practice.
Demonstrable experience managing large-scale P&L and complex contracts.
Ability to operate credibly at client, and executive level.
Excellent people leadership skills across geographically dispersed teams.
Commercially astute, data-driven, and outcome focused.
Willingness to travel extensively across the UK.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

customer care manager jobs in lutterworth, lec

Key Account Director

Key Account/Program Manager

Customer Service Team Leader

Customer Service & Operations Manager

Ownership Experience Manager – Customer Community & Loyalty

Assistant General Manager

Capital Account Manager

Customer Operations Area Manager

No2 Deputy Manager

Service Delivery Frontline Manager

Commercial Manager

Luxury Events Manager (Administration)

Deputy Manager Leicester

General Manager

Customer Care and Planning Manager

Car Sales Controller/ Assistant Store Manager

Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped

Online Sales Manager

BCAL Operations Team Leader (Specialist Logistics)

Casino Manager

I want to receive the latest job alerts for customer care manager in lutterworth, lec

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