Client services occupations Work, Jobs in Kingscote, Gls (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
14d
Client Relationship Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
Key Account executive
TRADEBE —Swindon
- Up to £35,000 a year
- Microsoft Office
- Continuous improvement
- Travel
- Employee discount
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
13d
After Sales Support Coordinator
MillerKnoll —Melksham
- Full-time
- Organisational skills
- Communication skills
13d
Client Success Manager
Agora Labs —Bristol
- £24,681.34 - £30,000.00 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Communication skills
Quick apply
Client Partner
First Intuition —Bristol
- Full-time
- Hybrid work
- Time management
Quick apply
6d
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Sr Customer Success Manager
Jeppesen U.K. Limited —Bristol
- Salesforce
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Account Lead (12-Month FTC)
Moog Inc. —Tewkesbury
- Full-time
- Communication skills
- Annual leave
2d
Accountant - Client Services & Communications
Whittaker, Gregory & Co Ltd —Chipping Sodbury
- From £38,000 a year
- Full-time
- In-person
Quick apply
9d
National Account Coordinator
Yate Supplies —Bristol
- £25,250.16 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Presentation skills
- Health & wellbeing programme
- Employee discount
Quick apply
12h
Client Services Account Handler
eXPD8 —Bristol
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- Data analysis skills
- Life insurance
- Referral programme
14h
Protection Retentions Handler
Usay Compare —Cirencester
- Sales
- Communication skills
- Annual leave
- Sick pay
Quick apply
Customer Services Team Member
DHL Supply Chain —Gloucester
- £26,936.90 a year
- Monday to Friday
- Analysis skills
- Communication skills
- Analytics
- Free parking
- Annual leave
9d
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Salesforce
- Communication skills
- Time management
- Annual leave
Quick apply
Onboarding Coordinator
Smiths News —Swindon
- £25,500 - £26,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Referral programme
7d
Contract Support
Lancer Scott —Bristol
- £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Client Service Advisor
Metric Group Ltd —Swindon
- £26,403.49 a year
- Full-time
- CRM software
- English
- Conflict management
- Free parking
- Store discount
Quick apply
1d
Customer service executive
TE Connectivity —Swindon
- Microsoft Word
- Travel
8d

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client services occupations jobs near kingscote, gls

Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

14 days ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Administrative support experience
Appointment booking and call handling
Customer support
Customer interaction

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

We are looking for an experienced and enthusiastic Customer Service Advisor to join our team. This role is ideal for a highly organised individual who enjoys working in a fast-paced environment, thrives on customer interaction, and takes pride in delivering outstanding service. The successful candidate will have a minimum of three years' administration experience across a range of administrative functions. As the first point of contact for our customers, you will be responsible for handling incoming calls and emails, responding to enquiries, scheduling services on the company system, and ensuring every customer receives a professional, efficient, and positive experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Responsibilities for the Role?

Professionally manage incoming telephone calls, emails, web enquiries and customer visits.
Provide customers with information on waste collections, skips, hook bins, recycling services, , and other company services.
Log, manage, and resolve customer enquiries in line with company procedures.
Deliver excellent customer service.
Maintain strong customer relationships
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.
Accurately input and maintain customer information and service requests on company systems, ensuring records are up to date; process orders, contract amendments, correspondence, and service requests; prepare quotations and service agreements as directed; generate reports and provide general administrative support as required.
Liaise with transport planners, depot teams, and operational staff to coordinate collection schedules, service changes, and customer requirements.
Monitor service delivery, proactively address issues, and assist in resolving missed collections and service-related concerns to ensure customer satisfaction.
Support business growth by identifying opportunities to upsell additional services, referring qualified leads to the Commercial or Sales Team, assisting with customer retention and contract renewals, and promoting recycling and sustainable waste management solutions.
Ensure compliance with company policies, waste management legislation, GDPR, and data protection requirements; maintain confidentiality of customer and company information at all times; and adhere to all health, safety, environmental, and quality standards and procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

client services occupations jobs in kingscote, gls

Customer Service Advisor

Client Relationship Executive

Key Account executive

Snr Customer Care & Resolutions Specialist

After Sales Support Coordinator

Client Success Manager

Client Partner

Client Retention Manager

Sr Customer Success Manager

Customer Account Lead (12-Month FTC)

Accountant - Client Services & Communications

National Account Coordinator

Client Services Account Handler

Protection Retentions Handler

Customer Services Team Member

Customer Experience Agent

Onboarding Coordinator

Contract Support

Client Service Advisor

Customer service executive

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