Client services occupations Work, Jobs in Balsall Common, Wmd (with Salaries)

Pre-Implementation Specialist
TrueCommerce —Coventry
- Remote
- Microsoft Office
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Customer Experience Executive
UBT Ltd —Warwick
- £33,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10h
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Client Relationship Assistant
Band Hatton Button LLP —Coventry
- £24,000 - £25,000 a year
- Full-time
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
Customer Support Coordinator - UK
Ishida —Birmingham
- Full-time
- ERP systems
- Organisational skills
- Communication skills
6h
Customer Service Advisor
Kinaxia Transport & Warehousing —Rugby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Customer Liaison Officer
Network Plus —Lutterworth
- £30,000 a year
- Customer service
- Supervising experience
- Leadership
Quick apply
Transport Customer Services Operator
Maritime Transport —Birmingham
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Account Manager – Strategic Accounts
BELFOR UK Ltd —Tamworth
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
13d
Customer Success Specialist
Align Technology —Birmingham
- Full-time
- Writing skills
- Bachelor's degree
- No degree
- Employee discount
Quick apply
8d
Driver Partner Experience Executive
Veezu —Solihull
- Full-time
- Communication skills
5d
Administration Specialist
DSV —Swadlincote
- Full-time
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Customer Service Advisor
Quanex —Wolverhampton
- Full-time
- Salesforce
- IT
- Communication skills
- Employee assistance programme
Quick apply
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Client Support Executive - Key Accounts
Red Industries —Burntwood
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Customer Service Advisor
Aptean —Enderby
- Full-time
- Customer service
- IT
- Communication skills
Case Handler
D2S Business Solutions Ltd —Birmingham
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d

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client services occupations jobs near balsall common, wmd

Pre-Implementation Specialist

TrueCommerce -
Coventry

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Life insurance

Qualifications

EDI
Microsoft Office
Master's degree
Bachelor's degree
Accounting
IT
Business
Communication skills
Time management

Full job description

Join a team where your skills create measurable results, build lasting customer partnerships, and drive meaningful business outcomes every day.

The role is responsible for pre-implementation data gathering and validation for TrueCommerce clients and trading partners. They will act as the primary contact throughout the pre-implementation process, up to the point of handover to the implementation teams. This position works with clients, customers, retailers, 3rd party IT consultants and internal teams. This key resource will be responsible for ensuring that all information and pre-implementation milestones have been met, so that follow-on teams can complete their work. The position is ideal for individuals who are organised, enthusiastic, and passionate about delivering an excellent customer experience.

What you'll do

Facilitate the EDI pre-implementation process for TrueCommerce customers

Serve as the primary point of contact for the customer during the pre- implementation process.

Capable of working on multiple projects and with multiple clients and/or partners.

Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members.

Identify and communicate issues and escalate to Manager and/or appropriate parties.

Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams.

Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools.

Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving.

Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover.

Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams.

Work cross-functionally to ensure client satisfaction

Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover.

Prioritize tasks to meet customer expectations.

Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over.

Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover.

Provide timely project status updates and reporting

Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties.

Keep pre-implementation tasks, data and other key information up-to-date in the TrueCommerce PSA tools to give follow-on teams full visibility at handover.

Who You Are

BA, MBA, Certification in IT, Accounting, or similar work experience, ideally 1-2 years.

Enthusiasm to learn and get involved in pre-implementation, data gathering or intake tasks, with a willingness to take ownership, under guidance.

Confidence to act as a point of contact for customers during the pre-implementation phase, with a friendly and professional manner across calls, emails, and other communications.

Well organised, with the ability to juggle multiple tasks and stay on top of the details in a busy environment.

An aptitude for gathering, documenting and validating customer requirements or specifications in an accurate and organised way.

A keen eye for detail when checking data or working with customers to collect and confirm information.

Experience with Microsoft Office and internet applications is required.

Excellent written and verbal communication skills, with the confidence to interact professionally with customers and Colleagues.

Highly organised, with strong time management and the ability to prioritise and follow tasks through to completion.

Enthusiastic, positive, and eager to learn, with a genuine passion for delivering excellent customer experience.

Benefits

Pension with Royal London
Life Insurance/Assurance
Dental for Employee
Healthcare for you and your family
Free Health-Assessment with Aviva
Access to 100s of discounts via two platforms
EAP with Aviva
Cycle to work

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.

Apply Now

Refine Your Search

client services occupations jobs in balsall common, wmd

Pre-Implementation Specialist

Customer Experience Executive

Client Services Representative

Complaints Coordinator

Client Relationship Assistant

Customer Relationship Manager

Customer Support Coordinator

Customer Support Coordinator - UK

Customer Service Advisor

Customer Liaison Officer

Transport Customer Services Operator

Account Manager – Strategic Accounts

Customer Success Specialist

Driver Partner Experience Executive

Administration Specialist

Customer Service Advisor

Sales Support & Customer Care Specialist-12 Month FTC

Client Support Executive - Key Accounts

Customer Service Advisor

Case Handler

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