Support analyst Work, Jobs in Marchington, Sts (with Salaries)

2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- Customer service
- SQL
- HTML
- Free parking
- Sick pay
12d
Demand Forecaster
Mi Hub Ltd —Derby
- From £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Maths
- Free parking
- Health & wellbeing programme
Quick apply
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
Lead Business Analyst
Riviera Travel —Burton-On-Trent
- £580 - £600 a day
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Agile
Quick apply
Junior Data Analyst - Apprentice
BCA —Wolverhampton
- £16,685 a year
- Full-time
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
13d
Senior Business Analyst
Riviera Travel —Burton-On-Trent
- £65,000 a year
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
Quick apply
Junior Salesforce Administrator
Cooper Parry —Derby
- Full-time
- Sales
- Salesforce
- DevOps
Project Administrator / Coordinator
AIB Solutions Limited —Newcastle-under-Lyme
- £27,000 - £34,000 a year
- Full-time
- Microsoft Word
- English
- Databases
- Free parking
Quick apply
13h
Office Administrator
Franks Portlock —Burton-On-Trent
- £26,221 a year
- Microsoft Outlook
- CAD
- Databases
- Employee assistance programme
- Referral programme
4d
Procurement Data Analyst
Alexander Mann Solutions (AMS) —Derby
- Full-time
- Microsoft Excel
- Maths
Data Analyst
BCA —Wolverhampton
- £28,000 a year
- Monday to Friday
- Data entry
- Communication skills
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
13h
SHE Advisor - 6-Month Fixed Term Contract
SC Johnson Professional —Denby
- Full-time
- Communication skills
- Free parking
- Annual leave
Housing Asset Data Analyst
Avalon —Swadlincote
- £18 - £20 an hour
- Temporary
- Data analysis skills
Service Desk Analyst
TVS Supply Chain Solutions —Birmingham
- Up to £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
4d
Finance Analyst
Greencore Group —Tamworth
- Full-time
- Organisational skills
- Communication skills
- Employee discount
12d
Finance Analyst- FP&A and Central Support
OurCoop —Lichfield
- Organisational skills
- Time management
- Paid training
- Annual leave
Senior Digital Test Analyst (FTC)
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Planning and Reporting Analyst
Cadent Gas —Wolverhampton
- £35,541 - £41,814 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
8d
Senior Analyst (Raw Materials)
Almac Group —Loughborough
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
11d

I want to receive the latest job alerts for support analyst in marchington, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

2nd Line Support Analyst

nurtur.group
Derby

Apply Now

Job details

12 days ago

Benefits

Free parking
Cycle to work scheme
Sick pay
On-site parking

Qualifications

CSS
Customer service
SQL
HTML

Full job description

nurtur is a diverse group of SaaS software brands focused on generating revenue, demonstrating ROI, utilising data to programmatically determine decisions, an industry leader in Insights and a champion of best practice and innovationwithin the sector. This enables our customers to automate manual processes and focus on their customers, which in turn increases their revenue and profitability.

Our Vision is to nurture, capitalise, and deliver return on investment for all users of our world class, data-driven ecosystem.

The opportunity

Responding to questions and queries escalated from the Customer Support Pods, or received through calls, emails and live chat, you will thrive on resolution; seeking out answers for our customers and ensuring they have all the information to move them forward with their query.

Our customers will feel fulfilled thanks to your positive and helpful demeanour, you will be a good judge of technical ability and adjust your responses accordingly.

You will enjoy collaborating with your colleagues, sharing information and mentoring Tier 1 Agents, escalating any outstanding queries in a timely manner, ensuring the customer is updated every step of the way.

Responsibilities

Deal with queries escalated from the Customer Support Pods and assist with incoming queries via call, email and live chat in a friendly and clear manner; escalating appropriately where required and ensuring all communication with our customers is clear and accurate at all times.
Provide training and mentoring to colleagues to support the Service Desks Shift Left Strategy
Troubleshoot and resolve any problems found, escalating unresolved issues to the relevant technical teams in a timely manner
Update all customers within set SLAs with a view to achieving good customer satisfaction ratings.
Liaise with our partners to gain resolution to tickets that require their input.
Provide technical training to customers and where required other members of team.
Make use of reports and live statistics to ensure Nurtur Techs systems are functioning correctly.
Make suggestions through the relevant process to enhance our product and our offering.
Achieving the KPIs set on a daily, weekly and monthly basis.

About you

Great communicator over the phone, email or our live chat platform, you are able to clearly and accurately convey information, whilst able to adapt effectively to the requirement of your audience.
Fantastic understanding of customer service as one of our core values, you understand the importance of our customers and their requirements.
Tech savvy although the ability to code is desirable, it is not essential. However, you do need to know your way around tech and can quickly pick up new skills and learn your way around a new system or two. In this role, SQL querying is an essential part of daily life as a Support Analyst, with any understanding of HTML/CSS beneficial when problem solving.
Ability to work independently you are able to monitor your own to do list, actively ensuring you complete all your actions, while always on the lookout for the next customer request or anything urgent that may arise.
Team player whilst working independently, we are a team and need to work as one, meaning you are able to work with colleagues to buddy up on a problem, share information and share the workload.
Proactive worker making use of the daily generated reports, you are able to recognise and proactively resolve problems before they become an issue for our customers.
A Thirst for knowledge you will show a curiosity for how things work you will want to constantly develop your knowledge of Nurtur Techs Systems

This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. Its a great location with free on-site parking and plenty of local amenities.

Working hours are 9 am 5.30 pm Monday to Friday so youll have the weekends to relax and recharge.

Hybrid working will be available after probation period is passed.

The successful applicant will receive and have access too:

25 days holiday plus the 8 bank holidays
Perk box
Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
Death in Service Cover
Company Sick Pay
Bike to Work scheme.

Apply Now

Refine Your Search

support analyst jobs in marchington, sts

2nd Line Support Analyst

Demand Forecaster

Application Support Analyst (Nights)

Junior MDM Analyst

Lead Business Analyst

Junior Data Analyst - Apprentice

Senior Business Analyst

Junior Salesforce Administrator

Project Administrator / Coordinator

Office Administrator

Procurement Data Analyst

Data Analyst

SHE Advisor - 6-Month Fixed Term Contract

Housing Asset Data Analyst

Service Desk Analyst

Finance Analyst

Finance Analyst- FP&A and Central Support

Senior Digital Test Analyst (FTC)

Planning and Reporting Analyst

Senior Analyst (Raw Materials)

I want to receive the latest job alerts for support analyst in marchington, sts

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected