Case handler Work, Jobs in Manchester (with Salaries)

Complaints Handler
CarFinance247 —Manchester
- £28,000 - £30,000 a year
- No weekends
- Analysis skills
- Communication skills
- Negotiation
Quick apply
Client Liaison Officer
Canford Law —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Work from home
Quick apply
Personal Injury Case Handler
JPS Walker Solicitors —Cheadle
- £30,000 - £40,000 a year
- Full-time
- English
- In-person
- Flexible schedule
Quick apply
4d
Claims Handler - Fixed Term Contract
Keoghs —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
1d
Claims Handler
Intelligent Vehicle Services —Hyde
- From £26,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- IT
- Free parking
- Work from home
Quick apply
Office Junior/Administrator
HT Legal Ltd —Hyde
- £20,000 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Legal Assistant
Ascent —Manchester
- £26,325 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Conveyancer / Case Handler – Residential Team
PLS Solicitors —Altrincham
- Up to £30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Employee assistance programme
Motor Claims Handler
Prima —Manchester
- Hybrid work
- Communication skills
Quick apply
Paralegal - Court of Protection
JMW Solicitors —Manchester
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
Quick apply
Fast Track Quantum File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Microsoft Excel
- English
- IT
- Employee discount
Quick apply
Commercial Account Handler
Howden Group Holdings —Altrincham
- Full-time
- Hybrid work
- Employee discount
Legal Motor Claims Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Microsoft Excel
- English
- IT
- Employee discount
Quick apply
Pre-Litigation Industrial Deafness File Handler
Kinetic Law Ltd —Blackburn
- From £23,500 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
10d
Fast Track Limitation File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Microsoft Excel
- English
- IT
- Employee discount
Quick apply
Legal Assistant
Ascent Performance Group Ltd —Manchester
- From £26,325 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Store discount
- Health & wellbeing programme
Quick apply
10d
Compliance Executive
Express Solicitors —Manchester
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- Analysis skills
- Employee assistance programme
Paralegal - Military AFCS
Irwin Mitchell —Manchester
- Travel
- Organisational skills
- Communication skills
Claims Administrator
Prima —Manchester
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
Quick apply
File Handler Assistant
Keoghs —Bolton
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee discount
Quick apply

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Complaints Handler

CarFinance247 -
Manchester

Quick apply

Job details

Permanent
£28,000 - £30,000 a year

Benefits

On-site gym
On-site parking

Qualifications

Analysis skills
Communication skills
Negotiation
Time management

Full job description

About The Role

The Case Handler is responsible for managing customer complaints from initial assignment through to final resolution, ensuring outcomes are fair, timely, and aligned with regulatory expectations. The role requires a multi-skilled and strategic operator who can manage a broad range of complaint types while balancing customer outcomes, business cost, and compliance.

£28,000 – £30,000 (DOE)

Monday – Friday no weekends.

Key Responsibilities

Take full ownership of complaints from allocation through to closure
Manage customer and dealer communication, including difficult conversations
Conduct thorough investigations using internal and external systems
Apply a strategic approach balancing cost, customer impact, and risk
Work with internal master technicians to assess repair options and costs
Manage logistics including vehicle transportation and inspections
Produce high-quality written communication and final response letters
Ensure all complaints are handled within FCA DISP timeframes

Ways of Working

Own and manage a personal case pipeline from oldest to newest
Maintain proactive case progression with no delays
Apply strategic thinking to each complaint
Balance customer outcomes with cost control

About You

Strong customer service and rapport building
Confident handling difficult conversations
Excellent written communication skills
Strong investigative and analytical ability
Organised with strong time management

Key Competencies
Ownership & Accountability
Strategic Thinking
Resilience
Attention to Detail
Negotiation Skills

About Us

Subsidised Onsite Parking
A great working environment with free fruit and juice bars
Birthday off!
Onsite Gym
Free transport to and from Piccadilly Train station
Free Barista bar serving teas and coffees
Excellent career progression

About Team 247

We’re more than the UK’s #1 digital car finance platform. We’re a Manchester tech business that’s reshaping how people buy cars. Backed by smart tech, sharp minds, and a relentless focus on exceptional service, we’re on a mission to make car finance simple, fast, and customer-first.

We’ve got big goals – and the roadmap to get there. Join us and be part of something exciting.

Our values Passion, Ownership, Resilience and Togetherness define how we work and win. We look for people who bring energy and drive, take accountability, push through challenges, and back their teammates. If you care about doing a great job, stepping up when it matters, and succeeding as part of a team, you’ll fit right in.

Quick apply

Refine Your Search

case handler jobs in manchester

Complaints Handler

Client Liaison Officer

Personal Injury Case Handler

Claims Handler - Fixed Term Contract

Claims Handler

Office Junior/Administrator

Legal Assistant

Conveyancer / Case Handler – Residential Team

Motor Claims Handler

Paralegal - Court of Protection

Fast Track Quantum File Handler

Commercial Account Handler

Legal Motor Claims Handler

Pre-Litigation Industrial Deafness File Handler

Fast Track Limitation File Handler

Legal Assistant

Compliance Executive

Paralegal - Military AFCS

Claims Administrator

File Handler Assistant

I want to receive the latest job alerts for case handler in manchester

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