It support Work, Jobs in Accrington (with Salaries)

1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- £26,299 a year
- Monday to Friday
- Customer service
- IT
Quick apply
4d
1st Line Support Technician
CTRL-S LTD —Stockport
- £24,750 - £30,000 a year
- Full-time
- Azure
- Customer service
- IT
- Health & wellbeing programme
- Flexitime
Quick apply
5d
Local IT Support Technician
Fieldfisher —Manchester
- Full-time
- IT
- In-person
- Communication skills
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
4d
Live Chat Specialist
Street Group —Manchester
- £25,500 - £27,000 a year
- Full-time
- Hybrid work
- IT
- Work from home
Quick apply
1d
Service Desk and Operations IT Support Apprentice
East Lancashire Hospitals NHS Trust —Preston
- £15,600 a year
- Full-time
- Customer service
- Patient care
- IT
1d
IT Support & Services
MDPI UK —Manchester
- Full-time
- English
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
IT Support Engineer
Hudson Hill Consulting —Wigan
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
APPRENTICE DIGITAL SUPPORT TECHNICIAN
Lancashire County Council —Preston
- £8 an hour
- Full-time
- School
1d
Digital Product Support
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- APIs
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply
IT Technician
Salford City Academy —Manchester
- £25,918 - £30,985 a year
- Customer service
- Windows
- Computer networking
5d
IT Services Technician (1st / 2nd line)
HNC —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
Mobile Network Administrator
Lancashire and South Cumbria NHS Foundation Trust —Chorley
- £25,760 - £27,476 a year
- Full-time
1d
DIGITAL SUPPORT TECHNICIAN APPRENTICE
Lancashire County Council —Burnley
- £8 an hour
- Part-time
- IT
- Communication skills
- School
Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
2d
Customer Service Advisor
Giacom —Nelson
- £26,250 a year
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
System Administrator (Experienced)
V.A.C Media —Keighley
Systems Engineer 1st Line
Blackburn with Darwen Council —Blackburn with Darwen
- £25,583 - £26,824 a year
- Full-time
- Software troubleshooting
- Customer service
- Continuous improvement
Tier 1 Voice Operations Engineer
Daisy Communications LTD —Nelson
- Up to £28,000 a year
- Full-time
- Communication skills
- Referral programme
Quick apply
2d

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1st Line Support IT Engineer

Evolve BG Ltd -
Wigan

Quick apply

Job details

£26,299 a year
4 days ago

Qualifications

Customer service
LAN
ITIL
IT support
IT

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

As a 1st Line IT Support Engineer, you will be the first point of contact for IT related queries. You will provide technical support to customers via phone, email and in person. You will diagnose Basic IT Issues, escalate more complex problems and ensure customers receive a high level or service.

The role is based in our Head office in Wigan and you will also be required to work onsite in our customers locations.

The working hours are Monday Friday on a shift bases between the hours of 7am & 6pm.

Key Accountabilities

Provide technical support in line with Service Level Agreements (SLAs).
Troubleshoot and resolve IT issues, escalating when necessary.
Maintain IT hardware, software, and asset management.
Ensure IT services are available during core operational hours.
Identify and suggest permanent solutions for recurring issues.
Monitor and maintain IT systems to improve performance
Maintain accurate records of service tickets, incidents, and resolutions.
Ensure adherence to IT security policies and corporate procedures.
Manage IT documentation and ensure it remains up to date.

About you:

Previous experience in a IT support role and/or experience with IT ticketing systems
General knowledge of service and application delivery, preferably to have successful service level agreement accomplishments.
Understanding and preferable experience of ITIL processes and service delivery software is advantageous.
Good knowledge of IT technologies.
A good analytical mind, able to tackle a problem from different angles and make decisions quickly.
Excellent interpersonal skills.Team Orientated.
Ability to conduct and direct research into IT issues and products as required.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed. Keen attention to detail.
Evidence potential for analytical, evaluative, and problem-solving abilities.
The ability to effectively prioritise and execute tasks in a high-pressure environment is advantageous.
Strong customer service orientation.

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

it support jobs in accrington

1st Line Support IT Engineer

1st Line Support Technician

Local IT Support Technician

IT Technician

Live Chat Specialist

Service Desk and Operations IT Support Apprentice

IT Support & Services

IT Support Engineer

APPRENTICE DIGITAL SUPPORT TECHNICIAN

Digital Product Support

IT Support Analyst

IT Technician

IT Services Technician (1st / 2nd line)

Mobile Network Administrator

DIGITAL SUPPORT TECHNICIAN APPRENTICE

Customer Support Specialist

Customer Service Advisor

System Administrator (Experienced)

Systems Engineer 1st Line

Tier 1 Voice Operations Engineer

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