Technical associate Work, Jobs in Marley Hill, Twr (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
1d
Building Services Associate (Mechanical)
Cundall —Newcastle upon Tyne
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Knowledge Transfer Partnership Associate (Ultrasonic Transducer Engineer) (111979-0826)
University of Warwick —Sedgefield
- £38,000 - £42,000 a year
- University
7d
Clinical Negligence Associate
Weightmans —Newcastle upon Tyne
- Full-time
- Business development
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
- Sales
Quick apply
Associate Design Manager (Data Centres) - Newcastle
ENGIE —Newcastle upon Tyne
- Hybrid work
- Microsoft Word
- Engineering
- Presentation skills
- Annual leave
Regional Learning & Development Lead
Swim Sports Company Ltd —Newcastle upon Tyne
- From £30,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Continuous improvement
- Team management
Quick apply
Assistant or Associate Professor in Particle Physics Phenomenology
Durham University —Durham
- £47,389 - £67,468 a year
- Full-time
- Doctoral degree
- Research
- University
11d
Assistant or Associate Professor in Computational Astrophysics or Cosmology
Durham University —Durham
- £47,389 - £67,468 a year
- Full-time
- Doctoral degree
- Research
- University
11d
Postdoctoral Research Associate (Quantum Light and Matter)
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Research
- University
- Annual leave
- Employee assistance programme
7d
Geotechnical Principal/Associate
Cundall —Newcastle upon Tyne
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation
Corporate Senior Associate/Partner
Sintons —Newcastle upon Tyne
- Hybrid work
- Business development
- Communication skills
Senior Cloud Operations Engineer
Sage —Newcastle upon Tyne
- DevOps
- English
- Analysis skills
15h
Principal Ecologist /Associate Director - Ecology Newcastle upon Tyne
Jacobs —Newcastle upon Tyne
- Hybrid work
- Team management
- Travel
- In-person
- Employee assistance programme
Associate Director – Ground & Water
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Business development
- Continuous improvement
- Mentoring
- Flexitime
- Work from home
Assistant or Associate Professor in Observational Astronomy
Durham University —Durham
- £47,389 - £67,468 a year
- Full-time
- Doctoral degree
- Research
- University
11d
Senior Performance Manager
Tees, Esk and Wear Valleys NHS Trust —Durham
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Continuous improvement
5d
Associate Building Surveyor
Baily Garner —Newcastle upon Tyne
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Business development
- Annual leave
- Flexible schedule

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Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Cloud infrastructure
Driving Licence
Stakeholder liaison
Mentoring junior staff
Ticket management
Microsoft Exchange
Network infrastructure
Firewall
Staff training
Ticket management systems
Mentoring
Technical support incident logging
Customer support
Professional development mentoring
Customer interaction
Training & development
Remote diagnostics

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Ownership at TSG

Every role at TSG comes with our Ownership Ladder. It sets out what ownership means here — from doing your own task well to owning the outcome end-to-end, following the work through every handoff until it lands, and bringing solutions rather than just problems. We include it in every job description because it applies to every person, whatever the role or level. It's the standard we hire to, work to, and back each other on. When you join us, you'll be operating above the ownership line — seeing it, owning it, solving it, and delivering it.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.
Ensure communication with the customer is regular with regards to their incident/change request.
Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.
Update TSGs ticketing system and technical information repository with detailed notes.
Liaise with partners and third parties to aid in the resolution of incidents.
Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.
Maintain a high-quality service for our customers.
Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.
Assist in the creation of best practice, new user and leaver guides.
Act as Buddy when required for the induction of new 2nd line team members.
You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate
A full UK driving license is required.
Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.
Extensive knowledge of server and networked environments.
Experience with virtualisation technologies.
Strong background in desktop support.
Proficient understanding of firewalls, anti-virus, and other security technologies.
Hands-on experience with Microsoft Exchange and Office 365.
Ability to tailor coaching and training styles to meet individual needs.
Strong relationship-building skills with the wider business.
Professional telephone manner.
In-depth understanding of firewall technologies.
Experience with cloud-based backup solutions.
Good understanding of on-premises backup technologies.
Knowledge of hosted telephony.
Familiarity with routing and switching.
Experience with enterprise anti-virus software, such as Sophos.
Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

technical associate jobs in marley hill, twr

Service Desk Consultant - 2nd Line (Infrastructure)

IT Systems Analyst

Building Services Associate (Mechanical)

Knowledge Transfer Partnership Associate (Ultrasonic Transducer Engineer) (111979-0826)

Clinical Negligence Associate

JUNIOR SALES ADVISOR

Junior Commercial Advisor

Associate Design Manager (Data Centres) - Newcastle

Regional Learning & Development Lead

Assistant or Associate Professor in Particle Physics Phenomenology

Assistant or Associate Professor in Computational Astrophysics or Cosmology

Postdoctoral Research Associate (Quantum Light and Matter)

Geotechnical Principal/Associate

Corporate Senior Associate/Partner

Senior Cloud Operations Engineer

Principal Ecologist /Associate Director - Ecology Newcastle upon Tyne

Associate Director – Ground & Water

Assistant or Associate Professor in Observational Astronomy

Senior Performance Manager

Associate Building Surveyor

I want to receive the latest job alerts for technical associate in marley hill, twr

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