Application support Work, Jobs in Dodington, Som (with Salaries)

Service & Repairs Coordinator
Kitchen Economy & Budd Electrical —Cardiff
- £24,862.50 a year
- Full-time
- CRM software
- Computer literacy
- English
Quick apply
8h
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
14d
Customer Care Advisor
Clinisupplies —Bridgwater
- Computer literacy
- Communication skills
Business & Benefits Analyst
Somerset Council —Taunton
- £32,597 - £36,363 a year
- Full-time
- Hybrid work
- Annual leave
6d
Digital Systems Support Analyst
CPCAB —Glastonbury
- £30,000 a year
- Full-time
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Free parking
- Health & wellbeing programme
Quick apply
7d
Systems Project Support Officer (Adults)
North Somerset Council —Weston-super-Mare
- £28,598 - £31,022 a year
- Part-time
- Hybrid work
- Annual leave
7d
Data Management Coordinator
GXO Logistics —Bridgwater
- Up to £37,000 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
1d
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Administrative experience
- University
- IT
- Annual leave
Impact Analyst
North Somerset Council —North Somerset
- £35,412 - £38,220 a year
- Part-time
- Hybrid work
- Analysis skills
- Annual leave
7d
Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Customer service
- Communication skills
1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
19h
Cyber Analyst
Admiral —Cardiff
- Analysis skills
- Communication skills
- Annual leave
1d
Digital & Technology Project Manager - 10 month FTC
YeoValley —Highbridge
- £50,000 a year
- PMP
- Organisational skills
- Agile
- Free parking
Quick apply
Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Financial services
- Communication skills
Customer Account Manager
Orangebox —Cardiff
- £27,875 a year
- Full-time
- Databases
- Organisational skills
- In-person
- Employee discount
Quick apply
1d
Customer Service Advisor
Delt Shared Services —Weston-super-Mare
- £25,948 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
13d
Cyber Security Engineer
Cardiff University —Cardiff
- £33,951 - £36,636 a year
- Full-time
- Hybrid work
Digital and AI Apprentice Engineer
Catapwlt —Cardiff
- £26,436.80 a year
- Computer Science
- Software development
- APIs
- Sick pay
Quick apply
5d
E+ Customer Experience Officer
British Council —Cardiff
- £25,520 a year
- Hybrid work
- English
- No degree
- Organisational skills
Bureau Services Co-Ordinator
Savills —Cardiff
- Organisational skills
- Annual leave

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application support jobs near dodington, som

Service & Repairs Coordinator

Kitchen Economy & Budd Electrical
Cardiff

Quick apply

Job details

Full-time
£24,862.50 a year
8 hours ago

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Stakeholder liaison
English
Email software
Appointment booking and call handling
Data entry
Customer support
Customer interaction
Phone etiquette

Full job description

Job Overview
We are looking for a highly organised, computer-literate and customer-focused Service & Repairs Coordinator to join our office-based team.

This is a varied coordination role managing multi-channel customer enquiries across phone, email, CRM and supplier portals. You will be a key contact for customers, trade accounts, suppliers and service engineers, helping to ensure enquiries, bookings and follow-up actions are handled accurately and professionally.

The role will mainly involve taking customer calls, booking repairs, updating CRM records, processing payments, managing emails, liaising with suppliers and coordinating work for our service engineers. You will also support wider appliance-related enquiries, including showroom, spares and small appliance repair enquiries.

At peak times, the workload can be fast paced, so the right person will be calm, organised, logical and able to manage multiple tasks while following processes accurately.

Previous appliance, repair or spare parts experience is not essential, as full training will be provided. What matters most is that you are confident with systems, highly organised, methodical and able to take ownership of work from start to finish.

Duties

Manage multi-channel customer enquiries across phone, email, CRM and supplier portals, including repair bookings, service requests, appliance support and general appliance-related queries.
Book and manage repair jobs from initial enquiry through to completion.
Log customer details, product information, fault descriptions, payment status and next actions accurately in the CRM system.
Manage repair and service email inboxes, ensuring enquiries are actioned and followed up promptly.
Take and process customer payments accurately.
Liaise with suppliers regarding repairs, parts, warranty support, pricing, availability and updates.
Use supplier portals to book repairs, upload information, check progress and manage repair administration.
Coordinate repair visits and service work for our service engineers, ensuring they have accurate job information before attending appointments.
Keep customers updated throughout the repair process.
Monitor open repair cases, supplier responses and outstanding follow-up actions.
Build strong working relationships with customers, trade accounts, suppliers, service engineers and internal teams.

Skills

The successful candidate must have:

Strong computer literacy, with confidence using office systems, CRM platforms, booking systems, databases, email and Microsoft Excel. Excellent organisational, multitasking and prioritisation skills, with a structured and methodical approach to work.
Strong attention to detail and accuracy when handling customer records, bookings, payments and follow-up actions.
A logical, practical problem-solving mindset, with the ability to follow processes consistently.
Confidence handling customer calls and emails in a professional, helpful and accurate manner.
A proactive, self-sufficient and customer-focused approach, with the ability to build strong working relationships and stay calm during fast-paced periods.
Previous appliance, repair or spare parts experience is not essential, as full training will be provided.

Pay: £24,862.50 per year

Application question(s):

Are you able to work office-based, Monday to Friday, 9:00am–5:00pm?

Experience:

Computer literacy: 1 year (required)
Customer service:: 1 year (required)
Phone-based customer support: 1 year (preferred)
CRM/database experience:: 1 year (preferred)
Organisation and multitasking: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

application support jobs in dodington, som

Service & Repairs Coordinator

Senior Application Support Engineer

Customer Care Advisor

Business & Benefits Analyst

Digital Systems Support Analyst

Systems Project Support Officer (Adults)

Data Management Coordinator

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Impact Analyst

Customer Service Advisor - Days

1st Line IT Support Technician

Cyber Analyst

Digital & Technology Project Manager - 10 month FTC

Customer Service Advisor - Midnights Team

Customer Account Manager

Customer Service Advisor

Cyber Security Engineer

Digital and AI Apprentice Engineer

E+ Customer Experience Officer

Bureau Services Co-Ordinator

I want to receive the latest job alerts for application support in dodington, som

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