Customer service manager Work, Jobs in Caerphilly (with Salaries)

Site Lead
Mrs Buckét Commercial Cleaning Services Ltd. —Caerphilly
- £33,000 - £38,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Continuous improvement
Quick apply
1d
Enablement & Quality Manager
Nextbase —Caerphilly
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
4d
Business Customer Services Manager
Welsh Water —Cardiff
- £55,924 - £63,515 a year
- Continuous improvement
- Team management
- No degree
- Free parking
- Annual leave
2d
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
- Training & development
- Leadership
Customer Success Manager
SINGU —Cardiff
- Up to £65,000 a year
- Full-time
- CRM software
- In-person
Quick apply
9d
Internal Dealer Partner Development Team Leader
Orangebox —Nantgarw
- Full-time
- CRM software
- Sales
- Business development
- Employee discount
Quick apply
Customer Insight and Research Manager
Transport for Wales —Pontypridd
- Marketing
Interim General Manager
Innoflate —Newport
- £32,000 - £36,000 a year
- Weekend availability
- In-person
- Training & development
- Leadership
- Free parking
- Store discount
Quick apply
4d
Key Account Manager
Businessin Wales —Riverside ED
- From £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Business development
Quick apply
5d
Sales & Reception Manager.
Newport worktop and tiles LTD —Newport
- £13 an hour
- Part-time
- Salesforce
- Data analysis skills
- Business development
Quick apply
3d
Mortgage Customer and Product Manager
Julian Hodge Bank —Cardiff
- £59,000 a year
- Full-time
3d
Garden Centre Manager
Ewenny Group —Bridgend
- £30,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Team management
- Store discount
- Employee discount
Quick apply
9d
Strategic Manager - Innovation and Continuous Improvement
Neath Port Talbot County Borough Council —Neath Port Talbot
- £66,467 - £73,115 a year
- Hybrid work
- Continuous improvement
- Team management
- No degree
1d
Sponsorship Programme Manager
Transport for Wales —Pontypridd
- No degree
- Mentoring
- Leadership
Audi Business Development Manager
Mon Motors —Cardiff
- £27,000 - £50,000 a year
- Full-time
- Customer service
- Business development
- Organisational skills
- Work from home
- Employee discount
Quick apply
2d
Area Manager, Amazon Logistics
Amazon UK Services Ltd. —Cardiff
- Full-time
- English
- Master's degree
- Continuous improvement
8d
Arrears Team Leader
Tandem Bank —Cardiff
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
Store Manager
Fonehouse —Cardiff
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
Sales Manager
MAJESTIC HOTEL —Cardiff
- £28,000 - £30,000 a year
- Full-time
- Merchandising
- Hotel
- Administrative experience
Quick apply
Principal Product Manager - Retention
Admiral —Cardiff
- Hybrid work
- Mentoring
- AI
- Analytics

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Site Lead

Mrs Buckét Commercial Cleaning Services Ltd.
Caerphilly

Quick apply

Job details

Permanent
£33,000 - £38,000 a year
1 day ago

Qualifications

Client engagement
Customer service
Computer literacy
Stakeholder liaison
Facilities management
Employee relations
Microsoft Office Suite
Performance management
Onboarding coordination
Health and safety inspection
Health and safety audits
Compliance management
Quality assurance
Continuous improvement
Staff training
Relationship management
Training & development
Stock replenishment
Internal quality assurance
Corporate regulatory compliance oversight
Rota coordination

Full job description

Times and days

Monday - Friday (occasional Saturday or Sunday)

07:00 - 15:30 or 08:00 - 16:30

40hrs per week

CF83

Purpose:

To provide effective leadership and management of manufacturing environment and facilities, ensuring safe, compliant and high-quality spaces that support wellbeing and operational excellence.

The role plays a key part in overseeing site operations, facilities management and support services, while working closely with stakeholders to ensure environments are maintained to the highest standards. The role contributes to the overall performance and reputation of the organisation by driving compliance, efficiency and continuous improvement, enabling staff to thrive in a well-managed and supportive setting.

Key Responsibilities:

Consistently role model company values and behaviours, promoting a positive culture with both the team and client.

Ensure full compliance with company policies, procedures and all relevant legislative requirements, applying them fairly and consistently across the area.

Effectively manage team attendance, proactively monitor absence levels, and ensure efficient workforce scheduling.

Act as the first point of contact for employee relations matters, managing issues professionally and escalating where appropriate.

Ensure all team members receive appropriate training aligned to their roles, maintaining high standards of competence and performance.

Deliver effective onboarding processes, setting colleagues up for success from day one.

Support team members in understanding their roles clearly, identifying and addressing any skills or training gaps that may impact service delivery.

Carry out regular site audits to monitor quality standards and drive continuous improvement.

Support and contribute to health and safety audits, ensuring compliance and promoting a safe working environment.

Monitor stock levels of consumables (e.g. soap, toilet rolls, paper towels) and ensure timely replenishment.

Build strong client relationships, consistently seeking to enhance the customer experience and exceed expectations.

Identify and maximise opportunities to improve sales and profitability.

Drive performance against key performance indicators (KPIs), ensuring targets are met or exceeded.

Monitor site expenditure and manage budgets effectively, ensuring efficient use of resources.

Person Specification

Ability to build positive relationships at all levels
Proactive problem solver and self-starter
Motivated and enthusiastic to deliver excellent customer service
Ability to work under pressure and deliver to deadlines
Able to reflect on own performance to learn and adapt
Able to use ICT including MS Office
Thorough with excellent attention to detail
Punctual, reliable and confident
Experience within a manufacturing setting would be advantageous but not necessary

Company Vision

Is to strive to build life-long relationships with clients who value our premium quality service. We will be an employer of choice with a passion for cleaning, nurturing a culture that values dedication and innovation.

Our Core Purpose

Our core purpose is to change the perception of the cleaning industry

Our Core Values

Our company has five key values; we focus on People, we are Passionate, we are Reliable, we set High-Standards, we are Industry-leading Experts

Company Overview

Expert Cleaning Services Across Wales & The South West - Mrs Buckét - Mrs Buckét Cleaning Services At Mrs Buckét, we deliver top-tier commercial cleaning services and facilities across Wales and the South West of England. As a multi-award-winning cleaning company, we take pride in offering professional, reliable, and sustainable cleaning solutions for both public and private sector organisations. With a focus on quality, innovation, and environmental responsibility, we create spaces that support your team’s success and wellbeing.

Quick apply

Refine Your Search

customer service manager jobs in caerphilly

Site Lead

Enablement & Quality Manager

Business Customer Services Manager

Senior Operations Manager - Customer Service

Customer Success Manager

Internal Dealer Partner Development Team Leader

Customer Insight and Research Manager

Interim General Manager

Key Account Manager

Sales & Reception Manager.

Mortgage Customer and Product Manager

Garden Centre Manager

Strategic Manager - Innovation and Continuous Improvement

Sponsorship Programme Manager

Audi Business Development Manager

Area Manager, Amazon Logistics

Arrears Team Leader

Store Manager

Sales Manager

Principal Product Manager - Retention

I want to receive the latest job alerts for customer service manager in caerphilly

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