Case worker Work, Jobs in Solihull, Wmd (with Salaries)

Administration Officer
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Forced Marriage & Honour Based Abuse Outreach Worker
Roshni Birmingham —Birmingham
- £24,000 - £26,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Domestic Abuse Support Worker
Life savers housing —Birmingham
- £12.75 - £14.00 an hour
- Part-time
- Childcare
- Experience working with children
- In-person
- Free parking
- Employee discount
Quick apply
5d
Refugee Resettlement Key Worker
Claremont Living Group —Birmingham
- £25,000 - £27,500 a year
- Full-time
- Driving
- Travel
- Mentoring
- Health & wellbeing programme
- Bereavement leave
Quick apply
Support Worker
Empowering U Healthcare —Solihull
- £12.71 - £14.72 an hour
- Part-time
- Care experience
- English
- IT
- Annual leave
- Flexible schedule
Quick apply
Independent Sexual Violence Advocate (ISVA)
Rape & Sexual Violence Project —Birmingham
- £20,249 - £21,283 a year
- Part-time
- Experience working with children
- Bachelor's degree
- In-person
Quick apply
14d
Group Leader (Autism)
Resources for Autism —Birmingham
- £17.58 an hour
- Part-time
- Hybrid work
- Childcare
- Care experience
- Microsoft Office
- Employee assistance programme
- Flexible schedule
Quick apply
11d
Social Work Assistant (SWA)
Civic Recruitment Limited —Birmingham
- £17.65 an hour
- Temporary
- Childcare
- Analysis skills
- Experience working with children
Quick apply
Family Time Worker
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Temporary
- Supervising experience
- Experience working with children
- Travel
- Flexible schedule
Quick apply
Legal Officer
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
6d
Housing Support Worker – Supported Exempt Accommodation
Elmfield Housing —Birmingham
- £26,325 a year
- Full-time
- Microsoft Office
- In-person
- Care plans
- Annual leave
Quick apply
Housing Support Worker
Kensington Community Care (Gloucester) Limited —Birmingham
- £13 an hour
- Full-time
- Experience working with children
- In-person
- Care plans
Quick apply
8d
Probation Service Officer - Birmingham
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Support Worker
Hebol Support Ltd —Birmingham
- From £13 an hour
- Part-time
- Cooking
- Experience working with children
- Travel
Quick apply
Support worker for Exempt Supported housing
Calmer living —Kingstanding
- £15 - £20 an hour
- Part-time
- Cooking
- Organisational skills
- IT
Quick apply
Financial Crime Operations Quality Control Specialist
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Bachelor's degree
- Employee discount
8d
Litigation Assistant
Thompsons Solicitors —Birmingham
- £27,625 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
CARE & REHABILITATION COORDINATOR (Small Home for 8 adults) (Hands-on working)
prOKare Ltd —Burntwood
- £13.67 an hour
- Weekend availability
- Microsoft Outlook
- English
- In-person
Quick apply
7d
Support Worker
Leaders Residence —Sparkhill
- From £24,420 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
Quick apply
Support Team Leader (Supported Exempt Accommodation)
Elmfield Housing —Sparkhill
- £28,275 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Supervising experience
- Annual leave
Quick apply

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Administration Officer

Civic Recruitment Limited
Solihull

Quick apply

Job details

Full-time
£17.75 an hour

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
NVQ
Business
BTEC
Communication skills
Office experience

Full job description

3 months contract with a Local Authority

Job Title: Administration Officer

Job Purpose

To support the Quality Monitoring and Commissioning function by reviewing and processing quality concern referrals submitted by social workers and other professionals. The postholder will use electronic case management systems, including Liquid Logic (LAS), to assess referrals against established quality standards and checklists, ensuring all required information is present before progressing cases for investigation.

The role requires excellent attention to detail, sound judgement, strong administrative skills, and the ability to work accurately within established procedures while identifying when concerns need to be escalated.

Key Responsibilities

Quality Concern Administration

Review quality concern referrals received from social workers and other professionals.
Assess referrals against agreed quality assurance checklists and procedures.
Determine whether referrals contain sufficient information to be progressed to a Quality Monitoring Officer for investigation.
Return incomplete referrals for further information where necessary.
Escalate complex or urgent concerns appropriately in line with procedures.

System and Data Management

Use Liquid Logic (LAS) and other electronic systems to access, review, update, and maintain records.
Accurately input, update, and manage information within council databases and systems.
Ensure records are maintained in accordance with data protection and information governance requirements.
Produce routine reports and administrative information as required.

Customer Service and Communication

Respond to enquiries from internal and external stakeholders via telephone, email, and written correspondence.
Liaise effectively with social workers, quality monitoring staff, providers, and other professionals.
Communicate professionally and clearly when requesting additional information or clarifications.

Administrative Support

Provide comprehensive administrative support to the Commissioning and Quality Monitoring teams.
Maintain accurate electronic and manual filing systems.
Assist with the monitoring and tracking of referrals and quality concerns.
Support service improvements by identifying recurring issues or procedural gaps.

Compliance and Information Governance

Handle sensitive and confidential information appropriately.
Ensure compliance with safeguarding, data protection, and council policies.
Follow established procedures and maintain accurate audit trails.

Essential Experience

Previous administrative experience in a busy office environment.
Experience working with electronic case management systems or databases.
Experience reviewing information for accuracy and completeness.
Experience dealing with a range of internal and external stakeholders.
Experience handling confidential and sensitive information.
Experience using Microsoft Office applications, including Word, Excel, Outlook, and Teams.

Desirable Experience

Experience within Adult Social Care, Local Government, Health, or Public Sector services.
Experience using Liquid Logic (LAS).
Experience within commissioning, quality monitoring, safeguarding, or contract administration functions.

Essential Qualifications

4 GCSEs (or equivalent), including English and Mathematics at Grade C/Level 4 or above; or equivalent relevant administrative experience.

Desirable Qualifications

NVQ Level 3 in Business Administration.
BTEC National Certificate.
HNC or equivalent qualification in Business Administration or a related discipline.

Essential Skills and Competencies

Excellent attention to detail and accuracy.
Ability to review information and identify missing, inconsistent, or incomplete data.
Strong organisational and workload management skills.
Ability to follow established processes and procedures consistently.
Sound judgement and a high degree of common sense.
Excellent verbal and written communication skills.
Ability to work independently and use initiative.
Strong problem-solving skills.
Ability to identify when issues require escalation.
Competent use of electronic systems and databases.
Proficiency in Microsoft Office applications.

Personal Attributes

The successful candidate will be:

Sharp, articulate, and professional.
Methodical and process-driven.
Reliable and accountable.
Calm under pressure.
Adaptable and flexible.
Committed to delivering high standards of accuracy and customer service.
Able to maintain confidentiality and professionalism at all times.

Additional Information

Location: Solihull.
Working Pattern: Monday to Friday, 37 hours per week.
Hybrid Working: One day per week based at the Council House, Solihull; remaining days working remotely subject to service requirements.
Pay Rate: £17.75/ per hour UMB.
The postholder will be required to comply with safeguarding, data protection, information governance, equality, diversity, inclusion, and health & safety policies.
The role requires the ability to work independently while recognising when support, advice, or escalation is required.
Commitment to maintaining confidentiality when handling sensitive information is essential.
Payment: Bi-weekly payment schedule
Start Date: Immediate start available
Closing Date: soon (early applications encouraged)

GCSC

Quick apply

Refine Your Search

case worker jobs in solihull, wmd

Administration Officer

Forced Marriage & Honour Based Abuse Outreach Worker

Domestic Abuse Support Worker

Refugee Resettlement Key Worker

Support Worker

Independent Sexual Violence Advocate (ISVA)

Group Leader (Autism)

Social Work Assistant (SWA)

Family Time Worker

Legal Officer

Housing Support Worker – Supported Exempt Accommodation

Housing Support Worker

Probation Service Officer - Birmingham

Support Worker

Support worker for Exempt Supported housing

Financial Crime Operations Quality Control Specialist

Litigation Assistant

CARE & REHABILITATION COORDINATOR (Small Home for 8 adults) (Hands-on working)

Support Worker

Support Team Leader (Supported Exempt Accommodation)

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